1. DAVID DOUCETTE, RN, MHA
3213 Shady Valley Rd, Plano, TX 75025 . 972/712-1101 (H) . 214/914-9957 (C) . Doucette.tx@sbcglobal.net
KEY STRENGTHS AND COMPETENCIES:
• Outstanding leadership skills
• Consistently demonstrate bridge building inter-department relationships
• Joint Commission readiness
• Effectively drive high Staff retention/satisfaction scores
• Demonstrated success in increasing Patient Satisfaction above system benchmark goals
CERTIFICATIONS:
Advanced Cardiac Life Support (ACLS) Basic Cardiac Life Support (BLS)
PROFESSIONAL EXPERIENCE:
UTSW Medical Center Ambulatory Clinics Richardson Texas
Facility Manger
Responsibilities:
• Management of off campus facility clinics-Family Medicine, Sports Medicine, 04/27/2014-Present
Neurology, Urology, Cardiology, OB-GYN, Mental Health and two Primary Care Outreach clinics
Texas Health Resources Plano
Supervisor, Non-invasive Cardiology 12/08 – 04/2014
Responsibilities:
• Manage operations and oversee professional staff for the unit
• Develop and track both capital and operating expense budgets
• Monitor and maintain productivity standards
Accomplishments:
• Nominated for Nurse of the Year, D Magazine 2014
• Streamlined work processes and eliminated contract nurse usage
• Maintained flawless results from accreditation agency (Joint Commission)
• Interim Director of Cardiovascular Services
• Developed the Non-Invasive Intersocietal Accreditation Commission Echocardiography Lab (ICAEL) for certification
• Increased department staff engagement scores each year, well above national percentile (98 percentile for 2013)
• Maintained unit productivity at or above 116% for Non Invasive Cardiology
• Brought previously substandard staff retention to a sustained 100%
• Multiple President’s awards for both staff and patient satisfaction initiatives and clinical accomplishments
• Process improvements resulted in increased stress test patient ready time goals from 50% to 100% sustained
Texas Health Resources Allen
Director, Critical Care Services (ER/ICU) 11/06 – 12/08
Responsibilities:
• Direct management of 120 employees including three managers of ICU and ED
• Responsible for both patient and staff satisfaction scores
• Developed both capital and operational budgets, including bi-weekly variance reports
• Key player on multiple facility and system wide committees
• Periodic acting Administrative Supervisor for the facility during off hours
• Maintained consistent regulatory readiness (Joint Commission)

2. Accomplishments:
• 2008 Recipient of the “Great 100 Nursing Award” - Top 100 nurses in Texas, Texas Nurse’s Association, for significant
contribution to the profession of nursing
• Oversight of a $2.5M ED Expansion project
• Increased hospital volumes through aggressive marketing of ED capabilities to regional EMS
• Drove and sustained high unit productivity
• Inherited ED/ICU with many vacant positions and high agency use, within one year had no vacancies or agency, and
no staff turnover.
• Elevated patient satisfaction from the lowest in a 14 hospital system to the top in the system, over a 10 month period
• Increased ED co-pay collections from the lowest in the 14 hospital system to the highest
• Mentored 6 mentees under the Front Line Nursing Leadership program
Texas Health Resources Dallas
Manager, Ambulatory Clinics 2/05 – 11/06
Responsibilities:
• Direct management of 40 employees in 6 clinics including Diabetic Education, Diabetic/Wound Care, Ostomy, Arthritis,
Internal Medicine, and Senior Care clinics
• Developed annual budgets and monthly variance reports
• Responsible for expansion of Wound Care Clinic
Accomplishments:
• Increased staff satisfaction score from an inherited 17% to 100% in all clinics
• Identified and resolved inaccurate productivity management process; increased reported productivity from 60% to 120%
Texas Health Resources Plano 11/03 – 2/05
Supervisor, Emergency Room
Medical Center of Plan (HCA) 9/02 – 11/03
Nurse Manager, Emergency Room
Texas Health Resources HEB 8/95 – 9/02
Clinical Coordinator, Emergency Room
Nurse Travel Positions:
Children’s Medical Center of Dallas
Emergency Room RN 8/94 – 8/95
Abilene Regional Medical Center, Abilene, TX
Emergency Room RN, M.I.C.U. Transport Nurse 3/94 – 8/94
Children’s Medical Center of Dallas
Emergency Room RN (Trauma) 1/93 – 3/94
North Texas Medical Center, McKinney, TX
Emergency Room RN 8/91 – 9/92
Joseph Brant Hospital, Burlington, Ontario, Canada
Post Surgical G.I./G.U. Unit RN 9/90 – 8/91
EDUCATION:
Masters Healthcare Administration (GPA: 3.93/4.0)
Bachelor of Science Healthcare Administration
St. Joseph’s College of Maine, Standish, Maine

3. Nursing RN
Mohawk College, School of Nursing, Hamilton, Ontario, Canada
OTHER EXPERIENCE
• 100% success on every Joint Commission visit; not one Request for Improvement (RFI) or Warning during my tenure in management.
• Created and managed Texas Health Hockey Team; promotes the THR brand and positively influences Texas Health staff satisfaction.
• Canadian Armed Forces - Royal Hamilton Light Infantry.