1. GAVIN H. CARMICHAEL, MBA, FACHE
11001 Totem Road, Anchorage, AK 99516
Mobile (907) 312-0923
Email: ghchealthexec@gmail.com
SUMMARY
Senior level MBA and FACHE certified healthcare CEO / administrator with clinic, nursing home
and hospital general management experience. Leadership roles in mainly CEO, CFO, COO,
human resources, and medical group leadership. Strong record of positive results with financial
targets, physician recruitment / retention, patient satisfaction, and employee engagement /
retention. Consistently successful in project management and process improvement initiatives.
Turnaround specialist for struggling hospitals, medical groups, and teams.
PROFESSIONAL EXPERIENCE
Providence Health and Services Alaska
Physician Medical Group Alaska (PMGA) Anchorage, AK
July 2011 – September 2014
Chief Operating Officer of Alaska’s largest medical group consisting of 87 providers (and
thirteen clinics plus inpatient psychiatrists), and 220 staff; annual revenue of $28m. Provider
specialties include seven pediatric subspecialty clinics, three primary care clinics, three
behavioral health clinics, and employing miscellaneous other providers serving the region. Built
provider contracting and compensation plans, policies, branding and marketing initiatives,
electronic health record improvement teams, recruitment and retention programs. Developed
organizational structures and teams, policies, processes, and staffing models in the forming
stage of the medical group.
Served on system level teams focused on: MyChart (user EHR portal), policies, Epic (EHR)
optimization, meaningful use, operating commitments team, compensation and benefits.
Accomplishments:
Physician Relations:
• Selectively hired 23 actively engaged providers to the medical group
Financial:
• Beat budget all three years (YTD, Sept 2014 - 5% ahead of budget)
• Implemented a clinic consolidation plan resulting in $500k annual lease savings
• Opened an employee health clinic; savings to corporate health plan est $2m annually
Patient Satisfaction:
• Improved patient satisfaction / engagement to >90th percentile (only 2 regions in
Providence to do so) (CG-CAHPS)
• Raised our new MyChart patient portal program activation rates from 0 to > 50% in some
clinics
Quality:
• Implemented program (Jan 2014) to improve HEDIS indicator scores in all clinics;
Currently >70% in most clinics
• Co-team lead in building a regional physician leadership council

2. Gavin H. Carmichael, MBA, FACHE
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Banner Health, Phoenix, AZ (a health system c/ 26 hospitals, >2000 providers, and
associated clinics and centers)
2006 -2011 (see below for positions held)
Banner East Morgan County Hospital, Brush, CO (a 25 bed CAH c 5 outlying clinics)
CEO (2009 – 2011)
Responsible for budget, quality, employee engagement, physician and provider recruitment /
retention / satisfaction, and overall hospital and clinic leadership.
Accomplishments:
• Leadership: Lead a team chartered to determine service line mix and scope for new
campus
o Built a C-suite team of highly productive leaders. Led staff to win eight of twelve
of Banner’s Best awards (2010 - in quality, patient satisfaction, and provider
engagement)
• Financial:
o Beat budget by 4% of projected margin target
o Initiated a Foundation / Friends of the Hospital program; yielding $750k in the
first six months
• Patient / Quality:
o Achieved top 5% in all nationally recognized quality metrics; top 2% in most
categories
• Growth / Project Management:
o Acquired funding and built a new $3.6M surgery suite project; opened Oct 2010
on time and budget
o Acquired funding for a new neighboring community primary care clinic – opens
2013
o Established new eICU service line; a nationally respected / remotely monitored
Intensive Care Unit linked to our sister facility
• Physician relations:
o Recruited five highly engaged physicians to the community in six months;
retention rate: less than 2% turnover
• Employee engagement:
o Achieved top 5% in nursing staff satisfaction; objectively measured by national
survey instrument
o Achieved top 5% in Voice of the Employee leadership survey results; a national
staff engagement level metric / benchmark
Banner Good Samaritan Medical Center; Phoenix, AZ (a 659 bed, quaternary care inner-city,
facility with 4,400 staff)
Associate Administrator (2008 – 2009)
Led a hospital team consisting of twelve clinical and support departments, 420 staff, 1700
physicians, and a $52M net operating income (2009). Responsible for strategic planning,
budget, quality, patient experience, productivity, employee engagement, patient safety.
Accomplishments:
• Finance:
o Beat budget by 5%; surpassed targeted net operating income by 4% in 2009
o Led the hospital 2009 RIF process; a >$12M annual savings with no loss in
service to patients Served as co-team lead on our pharmacy medical
reconciliation initiative; $1.4M savings per year

3. Gavin H. Carmichael, MBA, FACHE
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• Quality:
o Led patient experience team to surpass system HCAHPS target (75th percentile
2009)
o Developed and implemented a strategy that led our transplant team to top 2% in
national quality
Banner Platte County Memorial Hospital and Nursing Home, Wheatland, WY (25 bed CAH
c/ 43 bed nursing home attached)
CEO (2006-2008)
Responsible for budget, quality, employee engagement, physician recruitment and satisfaction,
and overall facility and clinic leadership. Ensured nursing home occupancy at 97% or greater.
Accomplishments:
• Leadership:
o Led our team to surpass system HCAHPS targets; received both annual system
awards
o Led the team through a $16M construction / facility-expansion project
o Led the team through successful Joint Commission survey, CAP and several
state surveys
• Financial:
o Performed better than budget annually, achieving 8% net operating margin for
the organization
o Led the controversial initiative of closing the nursing home (financial loss due to
lack of economies of scale)
• Growth:
o Recruited two primary care and one specialist to our remote community
• Employee Engagement:
o Exceeded employee engagement goals: (Gallup Q12 survey 80th percentile top box
(4.70 grand mean)
o Built a fantastic C-suite team
Earlier experience in U.S. Army Medical Service Corps in a variety of leadership positions as
CFO, Commander, and Chief of Personnel Division at hospitals and bases in Alaska, California,
and Colorado (1991-2006) (2006, Retired from Army)
EDUCATION
MBA, General Management, University of Alaska, Fairbanks, Alaska, 2001
B.S., Health Care Administration, Oregon State University, Corvallis, Oregon, 1991
PROFESSIONAL / CIVIC ORGANIZATIONS
Lions Club International, 2007
Rotary International, 2010
American College of Healthcare Executives (ACHE), 2005 - present
Incoming president, Alaska Healthcare Executives Network (AHEN), 2015
PROFESSIONAL CERTIFICATIONS / LICENSES
Fellow American College of Healthcare Executives (FACHE), 2004 - present
Long-Term Care Administrator license (National), 2006