1. Lori Roche MSN RN, MBA/HC
76 Devon Lane, Williamsville, NY 14221 (585) 362-2444
Roche_lori@yahoo.com
1
Summary of Qualifications
25 years nursing experience in a variety of healthcare settings
Over 15 years in nursing leadership
Well educated in nursing,clinical, and business operations
Expertise in patient care/management across the healthcare continuum
Proven ability to improve patient outcomes
High level experience in implementing change
High level experience in instituting and implementing policy
Proven track record of achieving home care agency profitability
Experienced in clinical and business operations
Professional Experience
Weinberg Campus, 2700 North Forest Road, Getzville, New York June 2015 – present
Director of Patient Services
Director of Patient Services for LHCSA and CHHA
Department reorganization increasing staff productivity and accountability
Developed and implemented policy/process changes
Increased referrals and client census for home care services
Developed and implemented staff development and training
Developed quality assurance programbased on Outcome Based Quality Indicators
Experienced in regulatory agency surveys and plans of correction
Experienced in department budgeting and operations
Developed and implemented New York State Department of Health Plan of Correction(s)
Health Association of Niagara County, Inc. Niagara Falls, New York December 2014 – June 2015
Home Care Director
Director of Patient Services for LHCSA
Developed and implemented policy/process changes
Successfulrecruitment and retention of nursing staff
Increased referrals and client census for home care services
Increased number of home care personal care hours meeting agency targets
Increased home care agency revenues
Developed personal care aide mentoring program
Developed and facilitated RN and patient care aide in-service and training
Experienced in regulatory agency surveys and plans of correction
Nexera, Inc. New York, New York December 2012 – December 2014
Clinical Consultant Value AnalysisManager
Developed and implemented Value Analysis process at Kaleida Health
Facilitated cooperation and collaboration among Value analysis team members
Engaged and empowered physicians,nurses,and other healthcare professionals in value analysis encouraging practice
changes and cost savings
Clinical liaison between supply chain department and clinicians
Facilitated securement of purchased services contracts
Achieved total savings of $9,591,942
2. Lori Roche MSN RN, MBA/HC
76 Devon Lane, Williamsville, NY 14221 (585) 362-2444
Roche_lori@yahoo.com
2
Wyoming County Community Health System, Warsaw, New York September 2011 – December 2012
Chief Operating Officer
Directed operations for community based acute care hospitaland nursing facility
Implemented staffing changes in all support departments
Improved pharmacy operations through improvement in staff productivity, inventory management and automated medication
dispensing systems
Co-wrote grants:anesthesia machines, cardiac monitors, automated medication dispensing units
Co-lead hospitalconstruction/renovation project
Developed and led Emergency Preparedness program
Developed and monitored operating budgets forclinical and ancillary departments
Wyoming County Community Health System, Warsaw, New York April 2007 – September 2011
Director of Nursing
Directed and managed clinical services in acute care community based hospital
Workforce redesign with established minimum staffing requirements and acuity based assignments
Developed and implemented clinical advancement program for nurses
Successfulrecruitment and retention of staff
Developed and implemented staff education program to improve clinical competency and patient outcomes
Restructured nursing performance improvement program resulting in 28% reduction in UTIs, 40% reduction in surgical site
infections, 46% improvement in nursing documentation, 50% reduction in medication errors
Customized and implemented electronic medical record in clinical areas
Wyoming County Department of Health, Silver Springs, New York March 2003 – April 2007
Director of Patient Services
Directed and managed patient care services for certified home care agency
Workforce redesign with 33% increase in staff productivity
Successfulrecruitment and retention of staff
Customized and implemented electronic medical record
Developed and implemented telemedicine program
NYS IPRO award for most improved home care agency
Increased referrals by 50%
Increased home care agency revenues
Experience in regulatory agency surveys and plans of correction
Wyoming County Health Department, Silver Springs, New York November, 2000 – March 2003
Community Health Nurse
Direct care of home care clients
Patient education, health coaching, clinical care
Case Management of home care clients including supervision of LPNs and home care aides
Liaison between patient and health care provides,community services and insurance providers
Wyoming County Community Health System, Warsaw, New York June 1991 – November 2000
Registered Nurse
Direct care of acutely ill patients
Worked in variety of patient care areas: Emergency, ICU, Medical/Surgical, Pediatrics, Telemetry
Charge Nurse and Nursing Supervisor
3. Lori Roche MSN RN, MBA/HC
76 Devon Lane, Williamsville, NY 14221 (585) 362-2444
Roche_lori@yahoo.com
3
Letchworth Central School, Gainesville, New York July 1996 – June 1998
School Nurse
Directed and managed healthcare for 1500 students
Education
State University of New York at Alfred, Alfred, New York August 1989 – May 1991
Associates of Applied Science in Nursing
Roberts Wesleyan College, Rochester, New York June 2003 – December 2004
Bachelorof Science in Nursing
GPA 3.8
University of Phoenix, Phoenix Arizona January 2005 – December 2008
Masters of Science in Nursing/BusinessAdministration in Healthcare Management
GPA 3.8
Additional Information
Skills:Microsoft applications: Word, Outlook, Excel, and PowerPoint. Allscripts, CPSI, PhDoc electronic medical record
applications. Experienced and highly motivated visionary and healthcare leader. Experienced in presentations to professional
boards.Demonstrated success in improving operational, clinical and financial performance.
Awards: Sigma Theta Tau International Honor Society of Nursing, NYS IPRO award for Most Improved Home Care
Agency,Emergency Medical Technician of the Year
Professional Organizations: National Association of Professional Women, Association of Home Care Coding &
Compliance, Home Healthcare Nurses Association