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Steve Stephens Epic Go Live and Credentialed Trainer Resume


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Epic Trainer and Go Live Supporter for over 3 years. 14 Go Lives and 7 Trainer roles. Applications include ADT, Cadence, Prelude, and Referrals. Also Certified through AHIMA in ICD-10.
Retired Army Medic.

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Steve Stephens Epic Go Live and Credentialed Trainer Resume

  1. 1. Page 1 of 3 STEVE STEPHENS, MPA 13690 S.W. King Lear Way King City, OR 97224 Cell: 503-277-0281 OBJECTIVE Senior Credentialed Epic Trainer: ADT, Cadence, Prelude, Ambulatory, and Referrals PROFILE Senior Epic instructor, Project Manager, and team lead with more than 9 years of experience in classroom and field training. Specialize in delivery of lifecycle training services including Webinar and classroominstruction, tutorial and special audience training, assistance with GO- LIVE support for End Users, training materials development, generating management reports and contributing to the quality improvement process. • Master’s prepared medically retired Army Medic with military experience as Team Lead and lead trainer for New Hires. • Epic 2014 Credentialed in 5 applications- ADT/Prelude/Cadence/Referrals/Ambulatory with Epic Certification in progress for Cadence • Interned with the National Security Agency in 2010 with Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance level • Experience with large implementations include Johns Hopkins Medical Institute and Yale both with more than 1000 beds • Instructed more than 4800 hours of Epic end user classroom training • 14 Go-Lives • Class size average of 17, with class length ranging from 2 hours to 2.5 days • Skillset includes a high level of professionalism, a strong work ethic, ability to adapt to surroundings, communicate effectively, conform to change, and ability to relate to trainees in a way to assist themin understanding the material. PROFESSIONAL EXPERIENCE South Coast Health, Providence, RI 9/27/2015- Present  Emergency Department ADT Go Live Support Sutter Health Systems, Sacramento, CA, 8/7/2015- 9/3/2015  Emergency Department ADT Go Live Support Peace Health, Vancouver, WA, 7/20/15-8/5/15 Go Live (ADT/Cadence)  Ambulatory Go Live lead for Centralize Scheduling Department Oregon City Family Practice, Oregon City, OR, 5/28/15-7/17/15 Project Manager (Ambulatory)  Project director for all ambulatory applications. North Western Hospital, Chicago, IL, 5/2/2015-5/272015 Go Live (ADT)
  2. 2. Steve Stephens Page 2 of 3  Supported Hospital Admin, Financial Counselors, and Interpreters Honor Health, Scottsdale, AZ, 12/1/2014- 4/20/2015 • Cadence Team Lead. Led Application and implementation Management meetings and all user identification activities. Served as Credentialed Trainers’ direct line of communication with their project roles. • Lead Trainer for all front desk, Medical Assistant front-of-the-house, call center, Referral coordinator, and specialty clinic training. Catholic Health Initiative (CHI) Tacoma and Seattle, WA, 3/1/2014- 9/15/2014 • Led hospital system class registration for over 4000 hospital staff. Instructed 34 lessons including EVS, ADT, Bed Planning, and Unit Clerks. Oversaw Work Flow Dress Rehearsal. Peace Health Vancouver, Bellingham, and Longview, WAand Eugene, OR, 11/2013-2/10/2014 (Ambulatory) • Classroomand Webinar instruction for Provider and resource template builder/Cadence/ Prelude Credentialed Trainer, Elbow to Elbow support. Allegiant Health Omaha, NE and Tacoma, WA, 10/2013-11/2013 (Ambulatory) • Provided Elbow to Elbow support for Cadence as well as ambulatory as needed for various levels of end users during implementation. Mercy Medical Center, Baltimore, MD, 4/2013-8/2013 • Lesson plan restructuring and development. Provided classroominstruction and Elbow to Elbow support. Assisted Go Live and adapted to challenging scheduling needs. Johns Hopkins Medical Institute, Baltimore, MD, 2/2013-4/2013 (Ambulatory) • Independently instructed 34 Cadence lesson plans to more than 700 end users over 3 weeks with an average of 17 students per class as class lengths varying 2-12 hours. Credentialed within 48 hours of being on the project Yale, New Haven, CT, 9/2012-2/2013 • Conducted training and classroom instruction for 26 lesson plans, 15 exercises, and 10 proficiency exams encompassing 6 inpatient departments. Served as Record Conversion Advisor for more than 3500 inpatient records from SDK to Epic. Observed operation procedures in the Emergency Department, registration, billing, labor and delivery, same day surgery, bed management, and patient transfer to relate Epic to the existing system. West Virginia University East Charlestown and Martinsburg, WV, 3/2012-8/2012 • Assisted in developing and adjusting 32 lesson plans then delivered the instruction for all 32 lesson plans across 2 hospitals and 13 departments. Key contributor in the tandem “Go Live” completion of Epic’s implementation in the West Virginia East medical system. Army (Medic) Washington D.C, Iraq, Fort Bliss Texas, 2005-2012 • Combat Medic for the 21st MiTT team. Implemented and directed 27 medical training programs for 500 Iraqi soldiers. Trained 75 doctors and technicians in Kisumu, Kenya, to perform first responder trauma care. Developed over 20 local networks to enhance program delivery. Highly active in the Wounded Warrior program.
  3. 3. Steve Stephens Page 3 of 3 Concept Construction (American Fork, UT 2001-2005) • Managed and organized hotel refurbishing projects in 12 states. Lead supervisor for projects ranging $500 thousand to $1.8 million. Intricate planner managing 9 sub- contractors and 40 employees within one job site. EDUCATION • Master of Public Administration, Focus onHospital Administration, Keller Graduate School ofManagement, August 2010 • Bachelor of Science (2) Speech Communicationand Philosophy, OregonState University, June 2001 • Internship, Project Manager, NationalSecurityAdministration, Fort Meade, MD Sept 2010- 11