1. Jesica Thurmond
17870 Olinda Road Anderson, CA 96007
530-410-2702 · jesicathurmond@yahoo.com
SKILL SUMMARY
• 12 years experience billing Medicare, Medi-Cal, Blue Shield, Blue Cross, Cigna and worker’s compensation
• EHR trained; Proficient in Microsoft Outlook, Word, PowerPoint, Excel
• Familiar with Primesuite EHR, Quest 360 electronic records, Medical Manager, Merge healthcare, Labpak
• Data entry: High volume billing environment; 7200 KSPH data entry
• Strong customer service skills
EMPLOYMENT HISTORY
CARE COORDINATOR, 5/14-Present
Redding Family Medical Group, Redding, CA
• Teleconference with teams from Blue Cross to identify patients who are in need of additional care by
analyzing reports based on claims data
• Meet with physicians and patients to ensure timely follow up care, screenings and routine health
maintenance
• Collaborate with physicians to track patients who are chronically ill and need regularly scheduled care
• Expanded coordination program within a group practice from 1 physician to 13 physicians
• Earned practice $93,000.00 in incentive money for implementing program and reducing number of
high risk patients
MEDICAL BILLING SPECIALIST, 5/09-Present
• Assist with patient registration and enter lab orders into Labpak and Merge electronic ordering system
• Update or create patient demographics and enter lab charges into Medical Manager electronic system
• Follow up with insurance companies regarding unpaid claims and appeal wrongly denied claims
• Created a training manual for the billing process that is used by others in my absence
• Assist with answering patient questions/concerns regarding office bills
MEDICAL BILLING SPECIALIST, 5/03-3/09
California Physicians Reimbursement, Redding, CA
• Entered radiology charges into computer system for local imaging center (150/day)
• Followed up with insurance companies regarding unpaid claims and appealed wrongly denied claims
• Answered patient questions/concerns regarding medical bills
VOLUNTEER EXPERIENCE
Luminaria Chair
American Cancer Society, Anderson, CA
• Created the Luminaria Ceremony for the local Relay For Life event, arranged donations, supervised
other volunteers, attended monthly planning meetings, presented ceremony to community
EDUCATION
Bachelor of Science, Health Care Administration-2016
Associate of Arts, Health Care Administration-2014
Concentration: Electronic Records
University of Phoenix, Phoenix, AZ
Medical Billing/Office Administration Certificate-2002
Shasta College, Redding, CA