1. CHRISTY CONNOR, R.N., M.B.A.
116-D Ruelle
San Antonio, Texas 78209
(Cell) 469.995.5292
Christyconnor@netscape.net
ASSISTED LIVING EXECUTIVE
Director: Patient Care Services ~ Vice President for Hospital Administration ~ Adjunct Professor
A senior health care executive with an outstanding portfolio of skills and experiences and an industry
reputation for developing medical talent, celebrating employee accomplishments, mentoring, and
developing leaders within the existing staff. Superior large-facility operational skills, meeting regulatory
conformance standards, overseeing expansions and new service development and serving as Adjunct
Professor with regional universities.
Major Areas of Skill
Staff Management Staff Incentive Programs Facilities Rehabilitation
Budget Development Facilities Management Capital Improvements
Regulatory Compliance Human Resources Project Management
PROFESSIONAL HIGHLIGHTS
12 Oaks Senior Living - Dallas Texas
2004 to 2015
Executive Director – Prestonwood Court (2014 to 2015)
Assigned to Prestonwood Court with Profit and Loss responsibility for daily operations and the
refurbishment and modest expansion of beds in the Memory Care Unit. Oversaw a 100 person staff and
administered an $8-million operating budget.
o Completed a $200,000 remodel of the Prestonwood Court facility to increase bed count from 123-to-
126, and to ensure the refurbished facility met Department of Aging and Disability guidelines for
Memory Care Licensure.
Executive Director – Caruth Haven Court (2004 to 2014)
Recruited to oversee daily operations of the 91-bed Caruth Haven Court Assisted Living and Memory Care
facility, guiding a 75-person team of care givers and support staff delivering medical care, providing
entertainment and conducting social activities. Annual budget of $7-million.
o Exceeded Net Operating Income (NOI) goals in five consecutive years, and met the 27% NOI target
figure in all other years.
o Achieved a 100% Compliance rating over all ten years on the Department of Aging and Disability’s
Health Survey; developed operational development plans for not only the Health Survey, but the Life
Safety licensure for the Memory Care license.
o Produced numerous facility upgrades including a $400,000 overall refurbishment including a $50,000
camera system and a new phone system with emergency call capacity for the residents.
o Established new employee recognition and incentive programs including a $100 reward for Employee
of the Month, the addition of free vaccine programs and a two-year relationship with Weight Watchers
that produced over 500 “lost” pounds among the staff.
o Introduced Family Dinners or cocktail parties for seasonal events, developed a Quarterly Speaker
Series and added formal support groups for families and prospects.
o Implemented the “One-on-One” sales system and supported relationship-based sales tactics, including
outbound calls to physicians, social workers, churches and community centers, throughout my tenure
with 12 Oaks.
Rogue Valley Medical Center (RVMC) - Medford, Oregon
2001–2004
Director of Patient Care Services
Directed the daily operations of a 305-bed Primary and Regional Tertiary Care Medical Center with a staff
of 650 and an operation budget of $60-milllion. Profit and Loss accountability for all departments including
nursing, surgical services, ambulatory care and emergency services.

2. o Partnered with the Orthopedic group to implement a comprehensive Total Joint Program including
developing protocols and care paths for both operative and in-patient care, as well as Performance
Objectives, which turned a negative 3% operating loss to a 4% profit in Orthopedics.
o Chaired the Patient Satisfaction Committee which evaluated the Press Gainey system helping the staff
to focus on patient satisfaction across all departments. Developed and implemented the Service
Champion Program, a visual presentation of who was achieving high levels of satisfaction and making
strides toward the satisfaction goals.
o Provided executive leadership and interim management services to Asante Imaging Services, replacing
$6-million in Cath-lab equipment including multiple ultrasound units and one CT unit.
o Led the Asante System Clinical Capital team in annual budget and strategic financial allocations.
o Led development and support partnership initiative for Jackson County Midwife Clinic, a community-
based low income facility.
o Initiated first joint appointment system for Rogue Valley’s Clinical Specialists and Educators with
Southern Oregon University’s Health and Sciences school.
Health South Rehabilitation Hospital of N. Houston – Houston, Texas
1999–2000
Administrator
Oversaw a 60-bed inpatient and outpatient rehabilitation facility with $20-million in annual revenues and a
staff of 120. Completed a successful JCAHO review in 2000; recruited four Medical Directors, re-activated
local marketing initiatives and re-established key HR initiatives.
University of Texas Health Center at Tyler - Tyler, Texas
1997-1999
Vice President for Hospital Administration
Guided the medical administration for both acute and ambulatory care operations at the University of Texas’
Health Center – a regional teaching hospital that supports residency programs and produces over 100-
thousand ambulatory visits and 28,000 days of acute care annually. With an annual budget of $25-million,
and a staff of 500, provided operational leadership for: Clinical Resource Management, Risk Management,
Medical Staff Affairs, Food & Nutrition, Housekeeping/Laundry, Information Management, Pathology,
Radiology, Pharmacy, Pulmonary, DME, Rehabilitation, Pastoral Care, Endoscopy, Nursing/Surgical
Services, Cardiology and Urology product lines.
o Developed the operational requirements for in-house GI and Urology services and subsequently
recruited physicians and oversaw facility development to accommodate the new services.
o Oversaw $10-million in capital acquisitions including the Cath Lab, CT Scan, Urology Suite and video
enhancements in pulmonary and GI.
o Coordinated the Y2K response for Critical Business Processes.
o Instituted numerous first-ever employee development and motivational programs such as recognition
awards, group team building activities and management retreats. Improved employee satisfaction
scores significantly.
o Developed basic benchmarking strategy for operational and clinical components for each clinical area.
Collaborated with departmental managers throughout the process.
EDUCATION
MBA – Management - Our Lady of the Lake University, San Antonio, TX
Master of Science – Neurological and Neurosurgical Nursing - Texas Woman’s University, Dallas, TX
Bachelor of Science - Nursing - Baylor University, Waco, TX
Johnson & Johnson Wharton FellowsProgram for Nurse Executives - Wharton School of Business,
University of Pennsylvania
Certifications
Certified Assistant Living Administrator
Academic Appointments and Professional Recognition
Adjunct Faculty, Assistant Clinical Professor Adjunct Faculty, Clinical Instructor
University of Texas, San Antonio (1993 to 1997) Louisiana State University, New Orleans (1984 to 1989)
Patty L. Hawkin Award for Excellence in Nursing Administration, University of Texas Health Science Center,
San Antonio, TX, 1996
Great 100 Nurses Award, New Orleans District Nursing Association, New Orleans, LA, 1988