Virginia Roldan has over 20 years of experience in administrative roles, including as a medical support clerk, receptionist, and telephone operator. She has skills in Microsoft Office, medical software systems, and strong communication abilities. Her career has focused on improving skills to help teams and motivate coworkers. Previous roles include assisting veterans at a VA medical center in various departments and providing switchboard services for the Department of Defense.

1. Virginia Roldan
1294 N. Blanchard Street, Banning CA 92220
Home: 951.330.1768 - Cell: 951.330.1768 - jinzrln@aol.com
Career Focus
It has always been the ever present goals and purposeful pursuit of the improvement and use of my skills and abilities in
the areas of business administration skills. This also enables the overall improvement of a team inspired and also to
promote skills which will enable a motivated working environment for all individuals to excel at their best.
Summary of Skills
Software: Microsoft Windows 7, Office 2010, Word, Capabilities of identifying, analyzing, and solving
Excel, Power Point, Publisher & Outlook issues as they occur
Additionally: CPRS, Vista (VA Software systems) Contributes creative alternative issue solving
Demonstrates administrative and sound solutions when requested
management oversight for adherence to Excellent communications skills in a daily context of
administrative daily operations. administration, clinical, and medical dialogue.
Effectively and sincerely communicates with all
aspects of customer service with many years of
experience.
Accomplishments
I have never hesitated to work additional hours to accomplish an important task or service. I have always assisted
my fellow military veterans in any possible way to accommodate their needs, when called upon to do so, or even
when not called upon, simply volunteering to assist is a good thing.
Accomplishments are achieved every day in some degree more or less.
Professional Experience
Medical Support Call Center Assistant
March 2012 - January 2013
Jerry L. Pettis Veterans Memorial Medical Center - Loma Linda, MA
the following duties are the encompassing and required duties of a Call Center Associate:
Determines requirements by working with customers.
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing
solutions; escalating unresolved problems.
•Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•Maintains call center database by entering information.
•Keeps equipment operational by following established procedures; reporting malfunctions.
•Updates job knowledge by participating in educational opportunities.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Supervisor: Mr. William Paige
Address: 11201 Benton St., Loma Linda, CA 92357
Telephone: 909.583.5251
Medical Support Outpatient Services Clerk
September 2008 - March 2012
Jerry L. Pettis Veterans Memorial Medical Center - Loma Linda, MA
I was assigned to several outpatient clinics within the VA Loma Linda Medical System, during this time-frame. I assisted
my fellow veterans into and discharged them from their scheduled medical appointments a necessary. The versatility
earned many skills and exposures to the medical system regimen.
The following are duties relevant to this position.

2. ••Giving immediate, courteous attention to all persons presenting to the outpatients services area.
•Answers all telephone calls in a courteous and timely manner and transfers calls as needed.
•Is courteous and diplomatic when handling requests for Information
•Strives to maintain maximum customer service.
•Organizes workload and sets appropriate priorities.
•Maintains patient confidentiality and privacy.
•Gives the patient proper preparation information for each exam/lab test.
•Identifies each patient using two identifiers, documents and resolves any patient misidentification issues.
•Investigates and resolves problems with physician orders and Registration of patients to facilitate patient visits.
•Capably handles the stress of multiple demands, time deadlines, and high pressure situations while performing job duties.
•Maintains effective communication with the Outpatient Services Managers.
•Performs any other duties deemed necessary for the enhancement of patient flow and success of the outpatient Services
area.
•Pre-registers patients.
Supervisors:
(Surgical Service 09.2008: Mr. Donald Mathews;
Telephone: 909.583.6414;
Telephone: 909.825.7084; (Ext: 4238)
(Health Administration Services 10.2010: Mr. Arvin Baroi /Emma
Lindsey;
Telephone: 909.825.7084; Ext: 1349
909.583.3248
Address: 11201 Benton St., Loma Linda, CA 92357
Medical Support Inpatient Services Clerk
April 2004 -September 2008
Jerry L. Pettis Veterans Memorial Medical Center - Loma Linda, MA
I assisted the RNs, Physicians, Care Managers, RN Managers, Technicians, and most of all the patients, in any
manner applicable and pertinent for the accomplishment of the mission in question.
The following responsibilities are the routine and constant requirements:
•Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses,
physicians, aides, and other hospital personnel.
•Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients;
giving directions; referring inquiries to nursing and physician staff.
•Provides information by answering questions and requests.
•Establishes patient record by preparing folder; assigning patient number; completing patient identification information.
•Documents patient care services by copying nursing and physician notes to patient and department records.
•Arranges discharges by notifying business office and patient transporter service.
•Maintains unit operations by following policies and procedures; reporting needed changes.
•Maintains patient confidence and protects hospital operations by keeping information confidential.
•Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing
and expediting orders for supplies; verifying receipt of supplies.
•Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling for
repairs.
•Conserves unit resources by using equipment and supplies as needed to accomplish job results.
•Secures patient information by completing data base backups.
•Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to
infection-control policies and protocols.
•Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing
needs.
•Contributes to team effort by accomplishing related results as needed.
Supervisor: Ms. Tracey Champion;
Supervisor: Inpatient Medical Support Assistance

3. Jerry l. Pettis Veterans Memorial Medical Center
909.825.7084; Ext.: 1328
Address: 11201 Benton St., Loma Linda, CA 92357
Switchboard/Telephone Operator
October 1998 - April 2004
Jerry L. Pettis Memorial Veterans Medical Center - Loma Linda, MA
Duties involved and entailed as:
Ongoing responsibilities for supporting the various departments and clinics by operating the switchboard and
connecting callers to the appropriate area, clinic, and/or person.
Instilling mandatory coordination of all emergencies such as; fire, police, medical
alerts in actual or drill exercises when required to do so.
Primary responsibilities:
Operate switchboards to facilitate connections.
Take and relay messages.
Announce alert notifications
Relay important information.
Handle emergency calls.
Assist customers in making telephone calls.
Assist callers with other questions.
Help callers make long-distance or local calls.
Provide customers with telephone extensions and other information.
Assist the VA Security Police when assistance is requested
Operate telegraph equipment and satellite communications equipment.
Perform receptionist functions as needed.
Handle all directory and information assistance queries.
Supervisor: Ms. Gail Wagoner
Telephone: 909.825.7084; Ext. 5542 (Past)
909.583.6026 (Current)
Address: 11201 Benton Street; Loma Linda, CA 92357
Communications Specialist/Communications Operator/Computer Operator/Air Cargo Planner
June 1972 - May 1989
Department of Defense/ Air Force Federal Civil Service - Loma Linda, MA
Duties performed:
Managing and supervising military and federal service civilians, inclusively the AUTOSEVOCOM, ( Automatic
Secure Voice Network Communications)
Normal Operations performed 24-7 in Top Secret Controlled secured vaulted area of confinement
Scheduled and designated duty rosters, payroll input for payroll requirements
Duties included military base switchboard when specified
Computer operations and airlift cargo for inbound/outbound requirements
Telephone: 714.382.5321
Address Location:
747 East Hangar Rd., Norton A.F.B, CA 92400
Secretary/Receptionist
June 1971 - May 1972
Storms Drop Forging Company - West Springfield, MA
Duties required greeting, receiving business associates, coordinating all departments’ sales agendas, business
meeting schedules, planned and developed business luncheons, composing and dispersing mail and sales
correspondence for executive, contract negotiators, and other associated administrative personnel, as well as circulating
all pertinent information to the labor force and echelon of management staff.
Supervisor: Mr. Edward Shea
Address: 6744 Storms Ridge Road
West Springfield, MA 01089
Telephone: 413.889.2124

4. Military Communications Specialist / Automated Top Security Voice Communications Telephone Operator
April 1967 - April 1970
U.S. Air Force - Loma Linda, MA
Assignment to Communications Command Center.
Maintained a Top Secret Classified Security Clearance.
Assignments/Address: 4626 Air Stratolifter Drive., Westover AFB, MA 01022
Supervisor: MSGT. James F. Greenstreet
Telephone: 413.593.3022; Ext: 4236
Education
Master of Business Administration: Health Care Management, 2013
Colorado Technical University Online - Colorado Springs, CO, USA
Attended Colorado Technical University Online
Dates of Attendance: August 2008 through September 2013
Address: 4435 N. Chestnut St.; Colorado Springs, CO 80907
Grad. GPA; Magna cum laude; 3.89 (4.0)
Professional Affiliations
I have no business organization affiliations as of this time.
Skills
Versatility and knowledgeable interpersonal communicative skills in the expertise of health care assistance for recipients
of traditional, managed, and U.S. military veteran’s health care needs and inquires .
Several years of expertise in the working abilities in many of the Microsoft office systems, and some integral computer
programs utilized in the Department of Veterans Affairs patient programs.
Excellent customer skills, has ability to relate to most circumstances of various living lifestyles, standards, within the
realms of lower to middle class income levels.
Additional Information
Personal References:
Mr. & Mrs. Cecil Clark
#: 909.864.0659
Ms. Elizabeth Hernandez
#: 909.872.1134
Ms. Barbie Para
#: 951.796.6857
Ms. Cherie Graham
# 760.333.3644
Business References:
Mr. William Paige
Section Chief, Clinic Administrator
Health Administration Service
Jerry l Pettis Veterans Memorial Medical Center
LLVA Medical System
Loma Linda, CA 92357
909.825.7084 Ext. #5251
909.583.5251

5. Mr. Donald Mathews
Clinic Manager 3 Northwest Clinics
Jerry L. Pettis Veterans Memorial Medical Center
909.583.6414
Ms. Tracey Champion
Supervisor: Inpatient Medical Support Assistance
Jerry l. Pettis Veterans Memorial Medical Center
909.825.7084; Ext.: 1328
Supervisor: Ms. Gail Wagoner
Telephone: 909.825.7084; Ext. 5542 (Past)
909.583.6026 (Current)
Address: 11201 Benton Street; Loma Linda, CA 92357