1. 8610 S. Mary land Parkway #2132
Las Vegas, NV 89123
224-545-1195
dalrey77@y ahoo.com
Dalia Meservey
Objective Highly motivated and dedicated Benefits Administrator seeking a challenging
position at a reputed firm which will allow me to further utilize my existing skills
and enable me to acquire new abilities
Experience
08/2007-06/2014 AonHewitt Associates Lincolnshire, IL
Claims and Appeals Management - Level 3 Specialist
 Process and complete claims and appeals and inquiries for a designated group of
clients within ERISA timeframes
 Research claims and appeals using a number of resources; such as, TBA, CSPro,
Imaging, Lotus Notes databases, client plan documents/Summary Plan
Descriptions and client guidelines.
 Interact with the Client, Benefit Center, Plan Management, Advocacy,
Connections, Health Plans and Providers
 Handle incoming calls related to Concurrent and Urgent Care claims and appeals
on a rotational schedule
 Maintain high levels of confidentiality
 Demonstrates Subject Matter Expertise
 Coaches and mentors new associates and offshore associates
 Manages projects: internal and/or client facing
 Run client meetings
 Acts as a resource and client liaison for offshore colleagues
05/2001-08/2007 AonHewitt Associates Lincolnshire, IL
Benefits Administrator – Senior Customer Service Representative
 Communicated with employees, of multiple clients, regarding their health and
welfare, 401k and pension benefits
 Worked as on floor supervisor to assist co-workers with their questions, took
manager calls and worked as a resource to assist with their phone call needs
 Trained co-workers on new skills and mentored new hired associates
 Incoming calls, made any required customer follow-up calls and conducted any
additional research. Research can involve a number of resources, such as asking
other Customer Service Associates, using online databases, reviewing
documentation or asking other knowledge experts.
 Processed signature guaranteed transactions for 401k withdrawals to avoid fraud.
 Worked with third party vendors to update health benefits for employees of the
client, in an urgent and manual fashion.
 Sorted out imaged items that came in via US mail and routed them to the correct
accounts
 Communicated with employees, of the two clients, through an email messaging
system. They sent us questions through emails instead of calling over the phone
and we responded back to them

2.  Project lead for COBRA account set up and problem solved complicated billing
issues
 Retirement specialist for multiple clients
 Trained co-workers on new skills and mentored new hired associates
03/1999-04/2001 Moore Associates Mundelein, IL
Customer Service Representative
 Processed phone orders for multiple clients
 Mentored and trained new associates that came onto my team
 Worked with outside shipping vendors to resolve problems for multiple
clients
08/1995-01/1999 LTD Commodities Bannockburn, IL
Team Leader
 Supervised the team who prepared mail and fax orders to be processed
 Communicated with the fax machine vendor in regards to technical
problems, maintenance, ordering supplies
 Maintained the fax machine equipment
Education Mundelein High School Mundelein, IL
• Diploma