Alverne Z. Bush has over 30 years of experience in administrative roles and customer service. She has a proven track record of strong attention to detail, exemplary customer service, and managing projects and events for large groups. Her background includes roles in radio broadcasting, call centers, healthcare administration, and advertising.

1. Alverne Z. Bush
10120 Webster Avenue
Kansas City, Kansas 66109
(913) 261-9988 (H), vernebush@yahoo.com
SUMMARY
I will implement strategies to meet company goals and objectives with a passion to maintain
good customer service
HIGHLIGHTS
• Time Management Meticulous attention to detail
• Professional and Mature Business Writing
• Results Oriented Microsoft office proficiency
ACCOMPLISHMENTS
• Received merit raises and bonuses for strong attention to detail, exemplary customer
service and team player attitude
• Successfully planned and executed corporate meetings, lunches and special events for
groups of 60 – 300+ guests
WORK EXPERIENCE
KKFI 90.1 FM Kansas City Community Radio - Kansas City, Missouri 02/2010 to
Radio Talk Show Host/Programmer Present 2015
 Contacted and scheduled guest(s) to Interview on the show
• Researched subject matter for topics of discussion
• Follow KKFI policy to not endorse or communicate adverse or negative opinions about
the guest(s) or topic being aired on the show
Allied Global - Lenexa, Kansas 09/12/2013 to
Account Manager/Dialer 12/12/2013
 Initiated outbound phone offers at a Call Center to customer interested in applying for
an online small payday loan

2. Convergys/Chrysler - Olathe, Kansas 05/08/2011 to
Account Manager/Dialer 12/09/2011
 Managed inbound/outbound collection calls for car payments
• Communicated policies for automobile to be repossessed for nonpayment
• Documented summary of the status of the account
Lansing Correctional Facility - Lansing, Kansas 11/07/2007 to
Maximum Security Kitchen 01/08/2008
Aramark Food Service
 Kitchen supervisor at the Lansing Correctional Facility
• Monitored inmates serving lunch and dinner meals to 900+ inmates
• Managed cleanup of Maximum Security Kitchen and dining facilities
• Responsible for proper food refrigeration and ordering supplies
Sprint/NCO - Lenexa, Kansas 08/07/2007 to
Account Manager 11/07/2007
 Managed inbound/outbound collections calls for cell phone payments
• Resolved complaints, processed payment arrangement or reinstate of account
• Documented summary of the status of the account
L-3 Communications/Titan Group - Kansas City, MO 09/1998 to
Telecommunications Specialist 01/2007
• U.S. Department of Labor outsource contract at a Call Center for inbound/outbound
calls to solicit employer economic employment reports
• Collected salaries and employee data
• Maintained a 3-year database payroll schedule for 400+ businesses and industries
KU Medical Center Hospital - Kansas City, KS 01/1996 to
Office of the Legal Counsel 08/1998
Administrative Assistant -- Office of the Legal Counsel
 Filed risks management medical claims, transcribed medical records, made travel
reservations for attorneys
• Processed department timesheets on a software systemfor payroll, typed
correspondence and verified documents as requested regarding licensure of doctors
and nurses

3. UMKC School of Law – Kansas City, Missouri 06/1994 to
Administrative Assistant -- Admissions Office 12/1995
• Maintained files of student’s grades, hosted Open House events, assisted students with
enrollment, ordered office supplies, and reserved campus meeting facilities
UMKC School of Medicine – Kansas City, Missouri 12/1986 to
Administrative Assistant - Health Sciences Library 06/1994
 Ordered supplies, prepared accounts receivable/payable records, meeting minutes, and
filed publications for monthly reference categories
The Kansas City Star – Kansas City, Missouri 03/1984 to
Retail Advertising Department 12/1986
 Administrative Assistant – Retail Advertising Department. Scheduled clients for
appointments to place newspaper ads
EDUCATION & AWARDS
Bachelor’s of Liberal Arts, May 1994
University of Missouri-KC School of Arts & Science
Kansas City, Missouri0
Certified Advanced Customer Service Rep -- Certificate, February 2012
BRP Enterprises, Kansas City, Kansas