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Alverne Z. Bush
10120 Webster Avenue
Kansas City, Kansas 66109
(913) 261-9988 (H), vernebush@yahoo.com
SUMMARY
I will implement strategies to meet company goals and objectives with a passion to maintain
good customer service
HIGHLIGHTS
• Time Management Meticulous attention to detail
• Professional and Mature Business Writing
• Results Oriented Microsoft office proficiency
ACCOMPLISHMENTS
• Received merit raises and bonuses for strong attention to detail, exemplary customer
service and team player attitude
• Successfully planned and executed corporate meetings, lunches and special events for
groups of 60 – 300+ guests
WORK EXPERIENCE
KKFI 90.1 FM Kansas City Community Radio - Kansas City, Missouri 02/2010 to
Radio Talk Show Host/Programmer Present 2015
 Contacted and scheduled guest(s) to Interview on the show
• Researched subject matter for topics of discussion
• Follow KKFI policy to not endorse or communicate adverse or negative opinions about
the guest(s) or topic being aired on the show
Allied Global - Lenexa, Kansas 09/12/2013 to
Account Manager/Dialer 12/12/2013
 Initiated outbound phone offers at a Call Center to customer interested in applying for
an online small payday loan
Convergys/Chrysler - Olathe, Kansas 05/08/2011 to
Account Manager/Dialer 12/09/2011
 Managed inbound/outbound collection calls for car payments
• Communicated policies for automobile to be repossessed for nonpayment
• Documented summary of the status of the account
Lansing Correctional Facility - Lansing, Kansas 11/07/2007 to
Maximum Security Kitchen 01/08/2008
Aramark Food Service
 Kitchen supervisor at the Lansing Correctional Facility
• Monitored inmates serving lunch and dinner meals to 900+ inmates
• Managed cleanup of Maximum Security Kitchen and dining facilities
• Responsible for proper food refrigeration and ordering supplies
Sprint/NCO - Lenexa, Kansas 08/07/2007 to
Account Manager 11/07/2007
 Managed inbound/outbound collections calls for cell phone payments
• Resolved complaints, processed payment arrangement or reinstate of account
• Documented summary of the status of the account
L-3 Communications/Titan Group - Kansas City, MO 09/1998 to
Telecommunications Specialist 01/2007
• U.S. Department of Labor outsource contract at a Call Center for inbound/outbound
calls to solicit employer economic employment reports
• Collected salaries and employee data
• Maintained a 3-year database payroll schedule for 400+ businesses and industries
KU Medical Center Hospital - Kansas City, KS 01/1996 to
Office of the Legal Counsel 08/1998
Administrative Assistant -- Office of the Legal Counsel
 Filed risks management medical claims, transcribed medical records, made travel
reservations for attorneys
• Processed department timesheets on a software systemfor payroll, typed
correspondence and verified documents as requested regarding licensure of doctors
and nurses
UMKC School of Law – Kansas City, Missouri 06/1994 to
Administrative Assistant -- Admissions Office 12/1995
• Maintained files of student’s grades, hosted Open House events, assisted students with
enrollment, ordered office supplies, and reserved campus meeting facilities
UMKC School of Medicine – Kansas City, Missouri 12/1986 to
Administrative Assistant - Health Sciences Library 06/1994
 Ordered supplies, prepared accounts receivable/payable records, meeting minutes, and
filed publications for monthly reference categories
The Kansas City Star – Kansas City, Missouri 03/1984 to
Retail Advertising Department 12/1986
 Administrative Assistant – Retail Advertising Department. Scheduled clients for
appointments to place newspaper ads
EDUCATION & AWARDS
Bachelor’s of Liberal Arts, May 1994
University of Missouri-KC School of Arts & Science
Kansas City, Missouri0
Certified Advanced Customer Service Rep -- Certificate, February 2012
BRP Enterprises, Kansas City, Kansas

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A BUSH RESUME 2015

  • 1. Alverne Z. Bush 10120 Webster Avenue Kansas City, Kansas 66109 (913) 261-9988 (H), vernebush@yahoo.com SUMMARY I will implement strategies to meet company goals and objectives with a passion to maintain good customer service HIGHLIGHTS • Time Management Meticulous attention to detail • Professional and Mature Business Writing • Results Oriented Microsoft office proficiency ACCOMPLISHMENTS • Received merit raises and bonuses for strong attention to detail, exemplary customer service and team player attitude • Successfully planned and executed corporate meetings, lunches and special events for groups of 60 – 300+ guests WORK EXPERIENCE KKFI 90.1 FM Kansas City Community Radio - Kansas City, Missouri 02/2010 to Radio Talk Show Host/Programmer Present 2015  Contacted and scheduled guest(s) to Interview on the show • Researched subject matter for topics of discussion • Follow KKFI policy to not endorse or communicate adverse or negative opinions about the guest(s) or topic being aired on the show Allied Global - Lenexa, Kansas 09/12/2013 to Account Manager/Dialer 12/12/2013  Initiated outbound phone offers at a Call Center to customer interested in applying for an online small payday loan
  • 2. Convergys/Chrysler - Olathe, Kansas 05/08/2011 to Account Manager/Dialer 12/09/2011  Managed inbound/outbound collection calls for car payments • Communicated policies for automobile to be repossessed for nonpayment • Documented summary of the status of the account Lansing Correctional Facility - Lansing, Kansas 11/07/2007 to Maximum Security Kitchen 01/08/2008 Aramark Food Service  Kitchen supervisor at the Lansing Correctional Facility • Monitored inmates serving lunch and dinner meals to 900+ inmates • Managed cleanup of Maximum Security Kitchen and dining facilities • Responsible for proper food refrigeration and ordering supplies Sprint/NCO - Lenexa, Kansas 08/07/2007 to Account Manager 11/07/2007  Managed inbound/outbound collections calls for cell phone payments • Resolved complaints, processed payment arrangement or reinstate of account • Documented summary of the status of the account L-3 Communications/Titan Group - Kansas City, MO 09/1998 to Telecommunications Specialist 01/2007 • U.S. Department of Labor outsource contract at a Call Center for inbound/outbound calls to solicit employer economic employment reports • Collected salaries and employee data • Maintained a 3-year database payroll schedule for 400+ businesses and industries KU Medical Center Hospital - Kansas City, KS 01/1996 to Office of the Legal Counsel 08/1998 Administrative Assistant -- Office of the Legal Counsel  Filed risks management medical claims, transcribed medical records, made travel reservations for attorneys • Processed department timesheets on a software systemfor payroll, typed correspondence and verified documents as requested regarding licensure of doctors and nurses
  • 3. UMKC School of Law – Kansas City, Missouri 06/1994 to Administrative Assistant -- Admissions Office 12/1995 • Maintained files of student’s grades, hosted Open House events, assisted students with enrollment, ordered office supplies, and reserved campus meeting facilities UMKC School of Medicine – Kansas City, Missouri 12/1986 to Administrative Assistant - Health Sciences Library 06/1994  Ordered supplies, prepared accounts receivable/payable records, meeting minutes, and filed publications for monthly reference categories The Kansas City Star – Kansas City, Missouri 03/1984 to Retail Advertising Department 12/1986  Administrative Assistant – Retail Advertising Department. Scheduled clients for appointments to place newspaper ads EDUCATION & AWARDS Bachelor’s of Liberal Arts, May 1994 University of Missouri-KC School of Arts & Science Kansas City, Missouri0 Certified Advanced Customer Service Rep -- Certificate, February 2012 BRP Enterprises, Kansas City, Kansas