Shaila Fuller is seeking to enhance her administrative and clinical skills to further her career. She has a medical assistant certificate and experience as a secretary, office support specialist, office service clerk, cashier, and youth worker. Her qualifications include proficiency with Microsoft Office, data entry, customer service, organization, and attention to detail.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Shaila Renee Fuller10 South Kresson Street Baltimore, MD 21224 443-310-2366 shailafuller@gmail.com
My objective is to enhance my administrative skills, clinical skills, and office support work to further my career.
EDUCATION:
09/2012-06/2013 TESST College of Technology Baltimore, MD
Medical Assistant Program
08/2008-06/2011 Patterson High School Baltimore, MD
High School Diploma
WORK EXPERIENCE:
April 2016- Present Housing Authority of Baltimore City Baltimore, MD
Secretary II Performs a wide variety of administrative support work. Work of this class involves no supervisory
duties or responsibilities.
• Proficiency in the application of Microsoft Office Suite Products to produce letters, reports and presentations.
• Knowledge of standard business formats for correspondence, narrative reports and related materials.
• Open and close office when applicable
• Exercise sound judgment on a variety of matters guided by general instructions.
• Accurately compose a wide variety of correspondence, forms, reports and minutes.
• Locate and retrieve information from a variety of sources and to compile the information following general
directions.
• Deal with other employees and the public with tact and courtesy.
• Set priorities and complete multiple tasks accurately and efficiently.
• Work independently and in a collaborative team environment.
• Maintain confidentiality of sensitive business matters and use discretion in handling confidential
information.
• Take initiative and follow through on tasks.
Aug. 2013 – April 2016 Housing Authority of Baltimore City Baltimore, MD
Office Support Specialist 1, Data Entry Operator & Acting Administrative Assistant to the Division Chief of
Permits & Code Enforcement
• Assist in the protection of citizens and communities in Maryland through the accurate processing of incoming
applications for registering citizen’s alarms and properties owned.
• Obtained the ability to collect customer’s information from confidential property and alarm registration
applications to enter the accurate information into the computer system.
• Simultaneously resolved property and alarm registration issues over the phones as well as typed the complaint
and resolutions on the customer’s account.
• Ability to effectively communicate orally an in writing
• Ensures timely and accurate completion of assigned task and responsibilities
• Writing correspondence for customer lien abatements
• Subpoena’s
Head leader of Constituent Services under director of Constituent Services
04/2014-07/2014 Maryland State Police Linthicum, MD
Office Service Clerk
Assist in the protection of citizens and communities in Maryland through the accurate processing of incoming
Applications and Affidavits to Purchase a Regulated Firearm.
Transfer gun information from previous owner to the owner in MAFSS
2. Legibly records 437 number
Telephonically contact the regulated firearms dealer or seller to verify unreadable information contained in
the application and /or attachments
Ability to effectively communicate orally an in writing
Ensures timely and accurate completion of assigned task and responsibilities
Verifies all information on the application and attachments
Ability to perform comprehensive criminal back ground checks via computer, as identified by command and
policy within the 7 day period as legislatively mandated of application who apply to purchase, rent or transfer
regulated firearms applies to be designed collector or applies to become a regulated firearms dealer.
Medical Assistant Externship
Completed 200 hours of externship training within the Division University of Maryland Hospital focused on
providing holistic, quality healthcare to urban communities.
Obtained the ability to engage with patients upon entry of registration, demographic information review as
well as insurance verification
Handled administrative tasks as answering phones, scheduling appointments, writing referrals and managing
medical records organization
Tracked patients to obtain vital statistics and communicated with the patients regarding chief complaint.
Assist physician with examinations as needed and cleaned rooms for vital signs and examinations
Explained to patients the physician instructions on medication and diets
Regularly performing phlebotomy and injection procedures
09/2010-02/2012 Bel Garden Bi-Rite Supermarket Baltimore, MD
Cashier
Ability to count money and distribute change to customers
Ability to answer customer question with accurate response
Trained incoming cashiers
07/2009-08/2009 University of Maryland Baltimore, MD
Front Office/ Youth Worker
Enforce rules and regulations of recreational facilities to maintain discipline and insure safety.
Manage the daily operations of the recreational facilities.
Administrated first aid according to prescribe procedures, and notify emergency medical personnel when
necessary.
Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and
encouraging participation
QUALIFICATIONS:
• Knowledge of English grammar and usage,
spelling, punctuation and vocabulary
• Writing and responding to correspondents
• Office and administrative support
• Communicate both orally and in writing.
• Scanning, receiving, and uploading legal
documents
• Multitasking
• Process legal paper work
• Performs a variety of complex office work
• Answers unusual or complicated questions or
complaints regarding work procedures or
• Expert at Microsoft Office Programs
• Data Entry
• Operation of multi-line phones
• Filing, scanning, printing, creating
documents/reports, ordering supplies
• Strong Customer Relations Skills
• Excellent Organizational Skills
• Appointment Scheduling
• Keep work sanitary
• Process Subpoena’s
• Process Freedom of Information Act
• Constituent Services / support
• Responding and retrieving e-mail
3. departmental programs, operations or functions.
• Gives information to or elicits information from the
public to properly complete forms; screens forms to
determine accuracy and completeness of
information.
• Ability to provide direction and guidance to others.
• Ability to locate and retrieve information from a
variety of sources and to compile information in
report form.
• Maintains manager’s calendar
• Composes, drafts, edits and proofreads
correspondence/reports, independently or with
minimal direction; may sign routine
correspondence or form letters for manager.
• Adjust money; remove and add
• Open and close office
• Flexible
• Uploading, breaking down, and sorting
incoming and outgoing mail
• Write Memo’s
• Reads correspondence and reports and
summarizes information for manager.
• Logs and routes correspondence, information or
work instructions from supervisor to staff
members; monitors deadlines and follow-up
actions.
• Knowledge of complex office practices and
procedures including office protocol and
various filing procedures.
• Ability to deal courteously with other
employees and the public, both inperson and by
telephone
• Operate front counter/ window
References upon request