1. Objective
I strongly believe that Honesty, Punctuality & Efficiency is the key of success. I
want to do job in that organization where I can get appreciation of being Honest,
Punctual & Efficient. And my career objective is to pursue career in a dynamic
organization that has the opportunity for professional career development and
successfully apply acquired managerial and interpersonal skills to enhance
organizational efficiencies.
Experience
Employer : Pacific Bangladesh Telecom Ltd.(CityCell)
Pacific Center, 14 Mohakhali C/A, Dhaka-
1212, Bangladesh.
Joining date : 8th
March, 1997 to till to Date.
Current Position : Deputy Manager - Revenue Operation
Management, Finance.
Current Responsibilities: Doing job for ensuring of smooth &
correct inflow & outflow of revenue.
Monitor collection process of Postpaid &
Prepaid through electronic top-up. Take
necessary steps for bed deft collection.
Maintain & monitor against total process
of Security Deposit such as Security
Deposit collection process, Refund /
Adjustment, Dispute verification & report
management. Analyze of requirement of
adjustment. Ensure system adjustment
with JV entry & reconciliation. Find out
various problems of billing system to
indicate for solution from billing & IT end.
Prepare & analysis various related Report
1
Khondoker Md. Moksedul Alam
E-mail: moksedul.milon@citycell.com
milonmitalee@gmail.com
Mobile No: 01199800318

2. to improve department’s activities and to
support higher management policy.
Previous Responsibilities:
Deputy Manager – Payment Processing, Operation Support
Department: Monitor collection process of
Postpaid revenue. I.e. Bank communication,
Payment reconciliation, Maintain & monitor
against total process of Security Deposit
such as Security Deposit collection process,
Refund / Adjustment, Dispute verification &
report management.
Senior Executive – Collection & Clearance: All kind of Bill
payment related issues. Such as customers
payment entry ensuring & monitoring
(Double entry, Late entry & High amount
entry check), Payment related problem
solving, Debit / Credit adjustment &
monitoring, Give the clearance for all type of
Memorandum against Active & Permanent
disconnected (PD) customers such as
Deposit & Advance payment Refund /
Adjustment / allocation. Prepare monthly &
weekly Department’s activities report &
Revenue collection report to support
department & Higher Management activities.
Executive – Risk Management: Credit control (Line Disconnection
& reconnection & SMS sending about
traffic), Fraud Management etc. All type of
bill adjustment (Debit or Credit). Deposit
refund / adjustment & clearance.
Executive - Billing: Front Desk dealing & Over Phone
Customer response regarding Billing
Issues. Batch Entry, Adjustments, Revenue
Generation and Bill Printing done through
various systems.
Executive – Sales & Marketing: At the opening time of mobile
telecom in Chittagong, visited various
business sites to create a good market for
Citycell. Given network demonstration in
remote places (seaside, hillside & in island)
2

3. to support engineering team for ensuring
sales area. Confirmed sales target for
corporate & direct sales.
Work Experience (before joining PBTL):
Name of
Organization
Designation Duration (from – to) Job Summary
BANGLADESH
TELECOM LTD.
Sales Officer March ’95 to Feb ‘97
Radio wireless set &
pager sale, bill collection
& market monitoring.
RESP (NGO) Ass. Trainer Jan ‘94 to Dec ‘95
Train up to Rural people
for development of work
process & human
development.
Training/Development program attended
Title of Program Name of
Institution
City/
Country
Year
(From-To)
Result
(Certification/
Diploma etc)
Workshop on
Relationship
Development
Essor
INSTITUTE
BRAC
Center
18 May 2013 Got Certificate
Personal Effectiveness Mr. Sandeep
Chaudhary,
India
Dhaka 19 February 2007
to 20 February
2007
N/A
PBTL Core values &
performance review
process
HR-PBTL Dhaka 9 March 2006 to
13 March 2006
N/A
Basic course of
Microsoft Office &
Multimedia
Ananda
Multimedia
Tongi,
Gazipur
1 July 2002 to 31
December 2002
Got Certificate
Reciting Workshop BIBARTAN
SANGSKRITI
CHARCHA
KENDRA
Tongi,
Gazipur
16 August 1996
to 11 October
1996
Got Certificate
TV NATTAVINOY
KOWSHAL (As a
enlisted artist of BTV)
NIMCO Bangladesh 11 January 1996
to 04 February
1996
Got Certificate
Type & Short Hand
Certification Course
JUBO
UNNAYAN
ODHIDAPTOR
Bangladesh 1 July 1991 to 31
December 1991
Got Certificate
with First
division
3

4. Education
Year University/ Institute Degree Class/ Division
201
3
Peoples University of
Bangladesh
MBA (Major
Finance)
3.37 (Out of 4)
199
0
GOVT. NAZINUDDIN COLLEGE BA PASS
198
8
GOVT. NAZINUDDIN COLLEGE HSC 3rd DIVISION
198
6
JULI CURI HIGH SCHOOL SSC 2nd DIVISION
Skills
• Goal-oriented
• Honest
• Sharp and noticing mind
• Expeditious
• Adaptable
• Always eager to achieve more
Computing Proficiency
Operating System:
Windows (9x, ME, XP, Vista, Server 2000).
»Document Processing:
MS Word, MS Excel, MS Power Point
Personal Particulars
Name : Khondoker Md. Moksedul Alam
Father’s Name : Late Md. Khondoker Badiul Alam
Spouse Name : Mahzabin Mitalee
Baby’s Name : (i) Khandaker Mahir Daiyan Mogno
(ii) Khandaker Mahrin Youna
Date of Birth : 12th
November 1969
Marital Status : Married.
Sex : Male.
Religion : Islam.
4

5. Nationality : Bangladeshi.
Language Known : Bengali & English.
Height : 5 Feet – 8.5 Inch.
Weight : 65 kg.
Mobile Phone : 01199800318.
Email : moksedul.milon@citycell.com
milonmitalee@gmail.com
Contact & Present Address: House# 46, Flat# A-3, Road# 6/B, Sector# 12,
Uttara, Dhaka –1230, Bangladesh.
Parmanent Address: “Khondoker Villa”, Sharder Colony, New Town, Madaripur.
Hobbies: Acting, Writing (Poem & Story), Stage Drama making, Reading, Recite,
Hearing Music, Watching Movies, Traveling, Computer game etc.
5

6. Nationality : Bangladeshi.
Language Known : Bengali & English.
Height : 5 Feet – 8.5 Inch.
Weight : 65 kg.
Mobile Phone : 01199800318.
Email : moksedul.milon@citycell.com
milonmitalee@gmail.com
Contact & Present Address: House# 46, Flat# A-3, Road# 6/B, Sector# 12,
Uttara, Dhaka –1230, Bangladesh.
Parmanent Address: “Khondoker Villa”, Sharder Colony, New Town, Madaripur.
Hobbies: Acting, Writing (Poem & Story), Stage Drama making, Reading, Recite,
Hearing Music, Watching Movies, Traveling, Computer game etc.
5