This resume is for Pierre Louis, Djimmitry, an IT student seeking an internship. He is currently pursuing a Bachelor's degree in Information Security Assurance from Saint Petersburg College with a 3.4 GPA. Previously, he earned an Associate's degree in Engineering from Hillsborough Community College with a 3.33 GPA. His relevant coursework includes computer repair, networking, programming, and systems analysis. He has work experience in audio/visual and customer support roles, and freelances in networking, troubleshooting, and computer repair. His skills include Microsoft Office, Windows operating systems, networking, problem solving, communication, and multilingualism in English, French and Creole.

1. Pierre Louis, Djimmitry
2905 87th Place N Apt 301, Pinellas Park, FL 33782
dpierr3@live.spcollege.edu|pldjimmitry08@gmail.com| (786)719-1652
OBJECTIVE
A focused IT student looking for an internship position to explore career options in the IT sector.
EDUCATION
Saint Petersburg College (SPC)
Bachelor of Applied Science in Technology Development and Management
Concentration: Information Security Assurance (ISA). Overall GPA: 3.40
05/2015- Present
Hillsborough Community College (HCC)
Associates in Arts (Engineering focus). Overall GPA: 3.33
05/2011- 05/2015
RELEVANT COURSES:
Computer Repair Essentials, Computer Support Technician,Local Area Network Concepts, Intro to
Computer Programming (Python), Configure and Administer MS Windows, Install and Configure
Windows Server, Management Information Systems, and Applied Systems Analysis
WORK EXPERIENCE
PSAVR, Vinoy Renaissance Resort
Audio Visual Technician
 Audio: Set up and run wireless mics, wired mics mixers, EQ’s, speakers,
subs, and recorders.
 Video: Set up and run projectors, screens, switchers, and video
conferencing.
 Lighting: Set up and run lighting controllers, light trees, LED’s, gobo’s.
 Teleconferencing: Polycom, Cisco, GENTNER DH30 Phone Interface.
Other: Customer relations, Pipe & drape, Internet connections, and phone line
routing.
03/2016 - Present
FIS Global
Customer Service Associate II
 Provided customer support by phone, email, or instant message to
consumers.
 Served as primary contact for inbound customer issues by
troubleshooting customer problems and identifying the root cause of the
problem.
 Answered phone calls and escalated calls to appropriate department.
01/2016 – 03/2016
Freelance Work: Networking cable installation, troubleshoot & computer repair (Hardware &
Software)
Skills
 Applications: Microsoft Office: World, Excel, PowerPoint, Visio, Project, and Access.
 Platforms: Windows XP & Vista, Windows 7, Windows Server 2008, 2012 & 2012-R2.
 Strong knowledge of LAN and WAN. Troubleshooting and testing network connection issue.
 Great problem solving and time management skills.
 Great communication skills and Multi-language: Fluent in English, French and Creole.