Christopher Brolly is a computer science graduate seeking a position that allows him to further develop his skills in software development, networking, and IT support. He has a BSc in Computing Science from the University of Ulster and over 5 years of work experience in roles like service desk associate, computer technician, and customer support agent. His technical skills include web development, programming, and experience with various operating systems, applications, and server software.

1. Christopher Brolly
17 Heathfield Road
Claudy
Co. Derry,
BT47 4HG
Home: 02871338805
Mobile: 07845617881
chris_brolly@hotmail.co.uk
Profile
A versatile and professional computer science graduate with a wide range of experience in hardware
components, software applications and software development, seeking to increase the knowledge I
already possess within the computer industry.
Education Qualifications
2011-2015 BSc in Computing Science – 2:2 – Diploma in Professional Practice
University of Ulster Jordanstown
Optional Modules: Pervasive Computer and Healthcare, Software
Engineering Management, Interactive Web Computing Advances in
Computer Networks and Website Application Development
2010-2011 Foundation Degree in Computer Science - 2:2
University of Ulster Jordanstown
2007-2010 National Diploma for IT Practitioners with Software Development – Merit
Merit Pass
North West Regional College (Derry)
2002-2007 NI GCSE's – 8 GCSEs Grades C-D
St Patrick’s and St Brigid’s College Claudy
Other Qualifications
April 2012 Basic Fire Safety Training
April 2012 World Host 2012
April 2011 First Aid & Training for Trainers (British Red Cross)
March 2011 NCFE in Stewarding level II

2. IT Skills
 Web programming in HTML/HTML5, CSS/CSS3, JavaScript/jQuery, PHP and MySQL
 Programing and development in Java and Visual Basic.
 Experience of XML
 Agile software development methodologies.
 Microsoft Office
 Various operating systems including Windows XP/Vista/7/8 and Ubuntu.
 Various Applications, Wireshark, XAMPP Control Panel, Notepad++, Adobe Dreamweaver
 Experience in Windows Server 2008, Active Directory, MS Office, MS Exchange, Citrix,
Remote Access, Network Security, Anti-Virus, Ticketing Systems, ITIL and travelling
overseas for training.
Voluntary Experience
Steward
 Live Events and Sports Matches
 Ensured the safety of others throughout the events
 Followed protocols for fire emergency and health and safety
 Communicated with other stewards via Handheld Transceiver
IT Support (Friends/Family Members/Community)
 Basic support for family members and friends installing software and removing viruses they
have.
 Advised a local community group in laptop purchases and the creation and issuing of
contracts for use of laptops.
Work Experience
August 2013 – August 2014 Tech Mahindra
Position: Service Desk Associate
 ITIL Trained
 Provided first point of contact for the end user
 Logged issues onto a Ticket system
 Communicated via Email/Telephone with end user
 Attended Conference calls with stakeholders on major issues
 Developed resolution documents for Knowledge Centre.
 Worked as part of a team to ensure Service Level Agreement was met
 Assisted in the training team members on processes that are performed
 Handled Self Service and Voice Quality of other team members
 Assisted with high priority issues
 Monitored Servers to ensure that they were running
July 2013 – July 2013 ComputaCenter
Position: Contracted Computer Technician
 Worked as part of a team installing new computer systems
 Installed over 100 new systems overnight
 Tested all computers to ensure that they were connected to the network
 Entered each computer’s specification into the company log book

3. November 2012 - December 2012 Debenhams
Position: Christmas Staff – Home department
 Ensured Stock was replenished via a PDA Pocket PC with a Barcode scanner
 Assisted Customers in their purchases and located online purchases through in-house
computers
 Interacted with the customer face to face
August 2010 - July 2011 Firstsource
Position: Customer Support Agent
 Resolved technical issues with a customer’s broadband service
 Helped customers who are unfamiliar with computers resolve their issues
 Communicated with the customer would be over the telephone
 Used tools to test user’s broadband connections and speeds.
May 2009 - April 2010 Connolly's Takeaway
Position: Chef/Cashier
 Prepared meals for customers
 Took telephone orders and face to face orders from the customer
 Assisted in stock replenishment
 Operated the cash register
April 2008 - December 2009 Fillin’ Station Restaurant
Position: Kitchen Staff/Prep Chef
 Served Customers their meals
 Ensured that kitchen utensils where suitable for use
 Assisted in the preparation of meals with head chef
Achievements
2006 PTFA award for commitment and positive behaviour and was school counsellor
2007 School award for overall commitment to school life
2009-2010 Class Representatives within the NWRC
Interests
 Involved in many different sports teams and both captain and vice-captain in underage.
 Interested in the future of technology and where we could be within the next 10-20 years
 Enjoy reading both fiction and non-fiction books currently reading the game of thrones series
 Reading articles online both from a technology stand point and general knowledge purposes
 After working in the restaurant and fast food restaurant developed an interest in cooking and
attempt to create something new every time I make a meal
References
Available on request