Property management professional career history. Senior level manager, seeking regional level career advancement. Relocation to Eastern WA, Oregon, Northern California or Mountain States (Utah, Colorado, Arizona, Montana, New Mexico, Idaho)

1. Lena Scott
Seattle WA 98109
Phone: 206-678-6015
Email: mehri.lena@gmail.com LinkedIn: linkedin.com/in/lenamscott​
​​
Real Estate Management Professional
Community Engagement & Management​|​Strong Organization/Time Management​|​Negotiation
Marketing Research & Management​|​Yardi/Management Software​|​Lease and Vendor Contracts
Client & Site Management​|​Budget Planning & Implementation​|​Renovation/Rehab​|​Resident Retention
Staff Development & Training​|​Strategic Planning​|​Analysis ​|​Collaborative Team Leadership
Objective: To provide proven management capabilities at the senior management level with high touch
on the residential side for site teams and residents; applying a well-rounded skill set in operations
management throughout a standard lease up or renovation cycle. 10+ years of industry experience and
CAM designation, self-directed and collaborative.
Professional Experience 2011-2019
SAMIS Land Company/Foundation-Residential Asset Manager
March 2019-Current
Residential w/light Commercial Support
● Represent SAMIS at industry and neighborhood events
● Resident retention/event planning
● Assisted in completion of onboarding to Yardi and Rent Café with team training as well as
resident adoption of new system
● Developed and Implemented Renewal Program
● Market Research for Pricing-set and change pricing, updates to Rent Café and advertising
○ Responsible for maintaining pricing to increase to market as needed, balanced
amenity-based pricing
● Marketing advisement to director
● Rented long standing homes, providing leasing leadership and marketing structure to the
onsite resident manager to keep properties at 92%-98% occupied

2. ● Coordinate engineering, vendor, and leasing team with a structured system designed for
seamless make ready workflow, from pre-walk/pre-turn to move in of new resident
● Oversaw resident satisfaction and communication during the elevator modernization
project, coordinated with Lead Engineer
● Design and choice overview of certain finishes in apartment homes and/or common areas in
historic buildings to remain in keeping with original feel
● Onboarding of Zillow, Roof
● Provide ongoing leadership in building trust and open-door communication, firm business
expectations and healthy boundaries for my team.
● Closely work with accounting team, director, and CFO for budget development, industry
advisement, policy implementation and development, legal and fair housing procedure
● Financials:
○ Budget, AP/AR, Variances, Capital, Planning
Avenue5-Renovation and Rebranding
October 2018-March 2019
Property Manager, Sierra on Greenwood Apartments
54 Units
● Light Renovation Management-
Very similar to my role with Cirrus with less hands-on responsibility of full implementation on the
project side; this project was equipped with at least two project managers.
● Troubleshooting and site management as contractors carry out work in either occupied or
unoccupied apartment homes, being particularly attentive to the resident
satisfaction/customer service side.
● Marketing and Relationship-both internally and externally
○ Built a responsive, trust oriented environment for current staff, residents and
vendors
○ Community renamed and relaunched in late March 2019, marketing campaigns
linked to Avenue5 corporate marketing programs
● Emphasis is on the successful implementation of programs, quality controls, and processes
based off of the Avenue5 corporate model
● Successful outcomes included:
○ Completion of onboarding the asset to Avenue5 processes and programs
○ Bringing low leased/occupancy to a consistently acceptable level from low 80’s to
between 94%-98%
○ Improved atmosphere regarding resident satisfaction and employee morale
○ AP clean up

3. Cirrus Asset Management-Renovation
April 2017-May 2018 1 year 2 months
Property Manager @ Union Bay Apartments/Renovation Project Completed-SLU Seattle 75 units
Construction Pipeline Management​-procured non-renovated units using a strategic overview and
restructure of current lease expirations for both renovated and non-renovated units to ensure
availability for the construction pipeline while maintaining occupancy goals and resident satisfaction
● Practiced trust building, open communication with residents to achieve legal procurement
of units and retention of customer base; achieved due to factoring of resident needs into
process and via customer service-oriented offers and legally sound notices, while assisting
residents working through the inconveniences of living in a renovation environment.
● Managed city required resident legal/fair housing processes and notices with construction
manager, project manager, and construction team lead, as well as their multiple outside
vendors/subs
● Communicated progress and received action items in weekly or more meetings with the
asset manager for the owner, as well as the C-level executives within the ownership group,
investors, etc. in charge of the project
● Marketed with a value-added theme to overcome objections to renovation environment
SLU Project Summary​-
Inventory Management-onboarded in Managerial role when initial completed batch of units came out of
the construction pipeline; aprox. 10 unrented units -rented those within the first 30 days and
maintained high leasing velocity throughout the renovation at 6 to 10 rentals per month.
Independent oversight-because of prior renovation experience, was able to provide valuable and
independent oversight and troubleshooting of the asset for the project including interactions and
decision making with project management, vendors, contractors, sub-contractors, construction
manager, asset owners, and construction foreman.
Finished product and scope oversight- final quality control before rental, punch lists and final approval
on readiness for contract/payment of vendor for the batch; light weigh in on design and finishes,
primarily in the form of communicating resident and prospective resident feedback to ownership
Furnished Units - ​support for ordering, vendor communication, design and set up of furnished
apartments for rent.
Staff Management​ ​-
● worked closely with maintenance staff, coordinated repair of out-of-scope or unfinished
items post-construction in order to create a marketable product by directing additional light
construction and repairs
● directed and managed workflow on make ready apartments after the final punch list by the
contractor and prior to cleaning; walked all pending units with my team member (up to 20
units at all times during the majority of the project) in all stages of completion for weekly
updates together, and managed leasing workflow and move in dates to meet financial goals
while also being sensitive to needs in regard to maintenance workflow; making sure to
adequately represent needs and challenges to corporate/ownership on behalf of and as an
advocate of staff.

4. Leasing and Asset Management - ​All phases of guest-to-resident-to-move out, acceptable industry
closing ratio to meet occupancy goals, and financial management (AR/AP) payroll, regular operations,
area market updates and surveys to set and manage pricing, light marketing management, customized
reports, lead tracking, budget maintenance/input and regular reporting and deadlines met.
Epic Asset Management-Unit Rehabs/Renovation
May 2014 to April 2017
Property Manager @ Carolina Court in South Lake Union/Seattle
72 Units
● Renovation Management - to just over 50% completion in unit improvements ranging from
upgrades and repairs to full demo and rebuild of apartment homes. Responsible for securing
bids, determining scope, choosing of finishes, contractor and vendor scheduling and
ordering; from demo to completion to move in of new resident.
● Building Habitability & Security -​ ​oversight of commission and installation of front gate to
add a security layer to building access on the Eastlake Ave side; secured installation of new
mailbox system, ensured all exterior doors were working properly to create a secure
exterior. Negotiated and secured new intercom system for added layer to building access;
including new key card entry system with tracker on all entries.
● Improvements and Financial Performance​ ​- for 2016 average achieved new lease rent rate
change was 18.2% over prior rents, with an ending $2.83 per square foot price for the
building. At the beginning of 2015 it was around $1.65. Renewal rates were an average of
10.5% increase for new leases, which was slightly above average for the portfolio. Due to
gains, my community was in the top three performance tier, company-wide.
● Industry Designation​ ​- achieved CAM designation, 2016
● Training Role- Trained and onboarded a new manager; received decision making/request for
guidance calls from other associates when their manager was unavailable
● Leasing and Daily Operations​ ​- successfully managed daily operations and met operations
requirements of community, supervision of maintenance person, and provided minor
security and caretaking of physical asset after regular office hours and on-call availability
24-7 for residents.
The Green Tamarind; LTD-Small Business Marketing Support
December 2011-May 2014
● Assisted the client in creation of online footprint geared toward local, to enhance SEO
efforts as well as using writing, editing and research skills to maintain brand reputation and
community reach via online platforms such as LinkedIn, FaceBook, blogs, websites and
Twitter.
● Specializations included guidance and effort toward claiming the business name and/or
profile; directing the client to tools for content development, content distribution, and social

5. interactions; and using the platform for conversation marketing and deeper customer
engagement.
● The result for the client was amplified market reach, sales and satisfied customer advocates
for word of mouth advertising for the brand.
● Tied key business drivers to marketing efforts to meet client goals
● Trained and led small teams
● Built local relationships while gaining the business legitimate recognition in indexing by
major search engines, as well building active community around the brand, effort or product
to maximize SEO and other marketing efforts; in order to facilitate a unique and excellent
customer-to-brand experience.
● Shared marketing trends and insights to small businesses in public speaking/teaching role
and workshops.
Education & Additional Experience
2018- Accepted into the Fall 2018 Start ​Property Management Bachelor
of Applied Science Program ​currently attending, completion of first year
with focus on business law, accounting, mathematics (online and
hybrid)
2016-Attained CAM Designation
2006- IREM Practical Property Management Course, college credit