1. CORNEISHA HARTFIELD
1811 AVILA PLAZA #64, DALLAS, TEXAS 75201 H: (469)685-6610 C: (469)685-6610
neishahartfield123@gmail.com
PROFESSIONAL SUMMARY
I am a skilled creative problem solver, very self-motivated with exceptional communication and
computer capabilities.
WORK HISTORY
Nationstar Mortgage 3/2016 - Present
Loan Counselor- Lewisville, TX
Served as the main liaison between customers, and other liaisons counselors for financial
hardships and account inquiries
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer
service.
Provided financial counsel for customers who need assistance with maintaining a current
account.
Utilize systems such as LSAMS, IAssist, Sharepoint, Excel
Customer Satisfaction, 09/2013 to 09/2015
PennyMac – Fort Worth, TX
Provided feedback to customer’s escalated situations that were submitted to the C.F.P.B.
Answered an average of 100 calls per day by addressing customer inquiries
Monitor new hire associates and cross train on side by side assistance for quality calls
Provided loan information to current existing customers and refinance options
Provided status for delinquent customer and waterfall options to bringing the account
back current
Customer Relationship Manager I/ Bankruptcy Representative, 12/2007 to 09/2013
Bank of America Corporation – Richardson, TX
Politely assisted customers in person and via telephone.
Processed Bankruptcy modifications for the investor waterfall guidelines
Developed reputation as an efficient service provider with high levels of accuracy
2. Monitor delinquent accounts and send daily reports on the timeline of modifications
progress
SKILLS
Data Entry
Enthusiastic Customer Service
Strong client relations
Microsoft Office Suite
Team Player
MS Windows user
