Anna Smoron has over 15 years of experience in banking and customer service roles. She is a dedicated, reliable, and goal-oriented individual with expertise in excellent customer service, conflict resolution, cash handling, and making referrals. She has proven the ability to deliver stellar customer service, handle customer complaints, and thrive in fast-paced environments. Her work experience includes roles as a Universal Banker at PNC Bank, Teller at PNC Bank and other banks, and Sales Representative at Payless Shoesource.

1. AnnaSmoron
2214 SouthGoebbertRoad,Apt.277, ArlingtonHeights,IL,60005
Telephone 773814 6014
E-mail:annasmoron@yahoo.com
Summary
I am a verydedicated,reliable,andgoal orientedindividual.Myareasof expertise includeexcellent
customerservice,conflictresolution,cashhandlingandreferralstothe differentlinesof business.Ihave
repeatedlyproventhe abilitytodeliverstellarcustomerservices,handle customercomplaints,and
abilitytothrive underpressure infast -pace environment.Iama verysalesanddetail oriented
individual.
Work experience
PNC Bank
Universal Banker 3/2015 - current
-Helpedclientstoachieve theirfinancialgoalsbysuggestingproductsandservices
-Opened Checking, Savings,CD, MoneyMarket,CreditCards,Businessaccounts
-ReferredInvestments, Mortgages,andMerchantServices
-OriginatedHome EquityLoans,AutoLoansandPersonal Loans.
-Proactive inclientoutboundsalescallsandachievedexcellentcustomerservice scores
PNC Bank / National City Bank / MidAmerica Bank
TellerBanking Representative 8/2005 – 3/2015
- Workedinlobbyanddrive through;providingexcellentcustomerservice.
- Processtransactionefficientlyandaccuratelyinaccordance establishpoliciesandprocedure of bank.
- Identifyclients'needsandrecommendvariousproductsandservicesviareferralstothe correct
businesschannel.
- CoverTellerSupervisorduties(balancedthe vaultandATM,processedCTR,openedandclosed
branch).

2. MidAmericaBank
Receptionist2/2005- 8/2005
- Greetedclientsinfriendlymanner.
- Directedclientstocorrectemployee.
- Informedclientsaboutcertainpromotionsandreferrednew accounts.
PaylessShoesSource
SalesRepresentative 2004- 2005
- Informedcustomersregardingcompanypromotionsandworkedtoincrease business(suggested
correct productto fill clientneeds).
- Balancedregisterinafast-pace environment.
- Organizedstore displaysandpromotional items.
Skills
- FluentEnglishandPolish.
- Outgoing,detail orientedandwell organized.
- Self-motivated,dedicatedtoachievingoutstandingcustomerssatisfactionandsalesgoals.
- Knowledgeof MSOffice andLotus Notes.
Education
Harper College - Accounting,Computer,Payroll andTax Preparation
College of DuPage - ESL courses
Universityof Cracow - EconomicsCourses