1. Curriculum Vitae Claire Oxley November 2015
25 Manor Road, Keyworth, Nottingham, NG12 5GP
Tel 0115 8465730 / 07565329523
Email: oxleylouis@gmail.com
Profile
I am an enthusiastic & organised individual who thrives well in an office based
environment. I have efficient & accurate computer, communication & administrative skills.
I also assist my husband with his tiling and property development business by marketing
both businesses, designing, creating & running the websites & maintaining general
accounts & banking.
Key Skills
• Providing a consistently high standard of customer service.
• Level 2 NVQ Certificate in Customer Service
• Administration
• Excellent IT skills - MS Office - Excel - Sage 50 Accounts - Power point
• Experience of working towards and exceeding targets and deadlines.
• Hold a full clean UK driving licence
• First Aid
• Project management
• Strong communication skills
Work History
Elsies Attic Ltd - Online Fashion E-commerce
Customer Support Advisor / Administration July - September 2015
Dealing with customer queries & complaints via email and answer all incoming telephone
calls.
Deliver a high standard of service to our customers.
The position also involved over seeing the successful completion of all orders and
supervising other staff within the warehouse and general administration.
• Customer service email/phone & social media
• Social media
• Managing warehouse staff
• Ordering and stock control
• Service delivery contracts
• Health and safety
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2. Palmers Kitchens Bedrooms & Bathrooms
Administrator/Purchase ledger May 2015 - June 2015 Temporary
Duties will include matching coding and posting supplier invoices to the system.
Reconciling supplier statements, resolving supplier queries and obtaining authorisation for
payment. Plus any other related duties such as post, filing and other relevant
administrative duties.
• Processing incoming invoices and credit notes, matching against purchase orders and
also processing as stand alone.
• Answering and dealing with incoming telephone calls from suppliers that are chasing
payment.
• Reviewing and reconciling supplier statements.
• Filing of supplier correspondence.
• Assisting with any other ad hoc purchase ledger duties when required.
• Opening and distributing post in the Accounts Department
• Paying designers commissions
• Paying fitters
• Booking in contracts
• Adding remedial to diary
• Posting out brochure requests
• Sending out recall letters for consultations with designers.
Internet-ink.com (Abitech Systems Ltd) - Online Ink & Toner Supplier Ecommerce
Customer Support Manager November 2012 - April 2015
I started within the company as a customer support advisor as my primary job role.
Within this role I had a secondary role — purchaser, this role included all the stock
ordering for compatible, original ink & toners from UK major suppliers. During this time I
liaised & negotiated with suppliers on a daily basis for competitive prices.
Because of my dynamic and innovated approach to my work I created a whole new
systematic returns procedure for the company.
Because of my commitment and dexterity during the first year within the company I was
promoted to Customer Support Manager in December 2013.In the Customer support
office, I worked alongside the customer support team answering emails and telephone
calls whilst providing support, advice and direction to my colleagues in dispatch,
purchasing, returns, sales and accounts and marketing.
As well as being part of the team I was the Health & Safety Officer and a first aider.
• Project management.
• Controlling budgets.
• Fraud Investigations.
• Oversee daily activities and supervise a team of customer support staff.
• Customer support.
• Dealing with customer queries & complaints via email and telephone.
• Providing technical & product knowledge to customers and staff.
• Solve all major customer problems/queries that staff were not able to solve.
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3. • Sage 50 Accounts - processing invoice’s — registering payments and banking —
overdue reports — statements-opening new accounts, company profile credit checks.
• Taking & processing orders on the back end of the website.
• Seek new products.
• Purchasing.
• Stock taking & inventories.
• Marketing - Facebook, local sponsorships, design leaflets & Radio advertisements.
• Create training support manuals.
• Interview new employees.
• Health & Safety Officer.
• First Aider.
• Sage Security fraud checks.
• Train current & new staff in line with company procedures.
• Support Appraisals & one to one performance reviews.
• Produce new company documents I.E letterhead, leaflets, returns forms, health & safety
policy documents & training manuals.
MMCG Belvoir Vale Care Home
Care Assistant March March 2010 - November 2012
Assist the residents to live as full a life as possible, always working with understanding,
sympathy & ensuring privacy & dignity are adhered to at all times.
Understand Health & Social Care Act 2008 in line with standards set by the care quality
commission and work to the codes of practise set down by the general social care council.
Coral Racing Ltd - High Street Bookmakers
Deputy Manager June 2007 - March 2010
This role included having increased responsibility, as I managed the shop in the absence
of my Shop Manager.
I processed customer bets, completed administrative duties, supported fun machine
tournaments, and ensured that the shop was kept presentable, and was involved in the
coordination of shop initiatives through both merchandising and marketing.
As an experienced customer service professional I was responsible for showing our
customers the Coral experience by providing exceptional customer service at all times
whilst understanding and complying with all Gambling Commission regulations.
• Opening & closing the shop promptly.
• Making bank deposits & withdrawals as well as all types of transactions.
• Merchandising & marketing.
• Keeping daily audits & checks accurately.
• Handling security & fraud procedures.
• In & out going telephone calls.
• Accurately cashing up gaming machines & writing out daily FOBT reports.
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4. • Correctly cashing up tills & documenting EOD shift reports.
• Accurately entering essential betting data.
• Creating staff rota’s.
• Creating & reading monthly sales graphs & reports.
• Training new staff in line with company procedures.
• Dealing with customer queries complaints
• Customer profiling.
Education & Training
NVQ l 1 Travel & Tourism
BTEC Cosmetic make up certificate
Level 1 & 2 Health & Hygiene Certificate (currently up to date)
E-Learning - Fire Awareness, preventing risk of Infection, moving & handling, health &
safety, safeguarding of vulnerable adults, food safety & responding to accidents & sudden
illness
Level 2 diploma certificate in the safe handling & administering medication
Level 2 NVQ Certificate in Customer Service
Level 2 Technical Certificate in Customer Service
Level 2 Application of Number Key Skill
Level 2 Communication Key Skill employment Rights & Responsibilities
First Aid Trained - November 2014
South Wolds Community School
9 GCSEs including Maths & English
Interests
I enjoy being a mum and spending time with my three children & husband.
My main hobbies are cake decorating, reading, photography, family genealogy.
References - Available upon request.
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