1. EVE CHASE
16 Copley St, New Lynn, Auckland 0600 C: 021 081 11791 eve.chase@hotmail.com
PROFESSIONAL SUMMARY
I am an experienced Customer Service Representative Dispatcher and Office Administrator with 20 years
of proven dedication. Customer focused and always willing to go the extra mile. Great team player and
pleasant to work with. Enthusiastic and always striving to complete task assigned to me.
SKILLS
l Trusted key holder
l Exceptional communication skills
l MS Windows and Excel proficient
l Creative problem solver
l Strong client relations
l Quick learner
l Proficient in cash handling
l Credit card processing
l Multi-line phone talent
l Great Team Player
l General house keeping around the show room
or office.
l Health and Safety representative and have taken
Health and Safety monthly meetings.
l Very good at taking instructions
l Carry out task thoroughly and promptly
l Upgraded telephone skills 2010 by attending a
one day Kiwi Host seminar.
WORK HISTORY
Cashier, 02/2011 to Current
Supercity Towing – 230 Symonds Street, Eden Terrace
l Politely assisting customers, colleagues and management in day to day business.
l Dispatching truck drivers to accidents and breakdowns Auckland Wide
l Emailing information as it comes to hand regarding new customers who may want to open an
account.
l Earned management trust by serving as key holder, responsibly opening and closing store before we
became a 24 hour operated business.
l Greeted customers entering the office to collect vehicles.
l Liased with NZ Police regarding stolen, abandoned and impound vehicles.
l Liased with Insurance Companies regarding breakdown and accident towed vehicles.

2. l Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing
problems.
l Emailing daily and weekly reports with all vehicles located in our four yards Auckland wide to
Auckland Transport.
l Cash handling and end of day cash round up.
Customer Service Representative, 11/2010 to 02/2011
Corporate Express – Highbrook, East Tamiki
l Answered an average of 120 calls per day by addressing customer inquiries, solving problems and
providing new product information.
l Communicated with the warehouse regarding back order availability, future inventory and special
orders.
l Answered product questions with up-to-date knowledge of sales and stationery promotions.
l Effectively communicated with and supported sales, marketing and administrative teams on a daily
basis.
l Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
l Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
l Directed calls to appropriate individuals and departments.
Customer Service Representative and Office Administrator, 10/2000 to 07/2010
Hirepool Ltd 2000 to 2006 Hirepool Portaloo 2006 -2010 – Grey Lynn and Onehunga
l Greeted customers entering the store to ascertain what each customer wanted or needed.
l Health and Safety Officer for both divisions.
l Conducted Health and Safety meetings on a monthly basis.
l Emailed quotations to clients for long term hire plant, portaloos, fencing and toilet/shower blocks.
l Earned management trust by serving as key holder, responsibly opening and closing store.
l Politely assisted customers in person and via telephone.
l Communicated with suppliers regarding back order availability, future inventory and special orders.
l Provided an elevated customer experience to generate a loyal clientèle.
l Recommended, selected and helped locate and obtain out-of-stock product based on customer
requests.
l Answered product questions with up-to-date knowledge of sales and store promotions.
l Effectively communicated with and supported sales, marketing and administrative teams on a daily

3. basis.
l Conducted weekly walk-throughs with the manager to discuss all safety procedures are in place.
l Conducted fire drills due to Health and Safety obligations.
l Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing
problems.
l Scheduled weekly inventory pickups and deliveries with vendors.
l Bagged, boxed or gift-wrapped sold merchandise per customer's request.
l Developed reputation as an efficient service provider with high levels of accuracy.
l Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
l Served as the main liaison between customers, management and sales team.
l Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
l Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
l Maintained cleanliness and presentation of stock room and show room floor.
l Directed calls to appropriate individuals and departments.
l Built long-term customer relationships and advised customers on sales and promotions.
l Organized store merchandise for presentation and easy access to highly used equipment or
saleable items.
l Routinely answered customer questions regarding merchandise and pricing.
EDUCATION
Computer Levels 1, 2 & 3: 2000
Best Training - New Lynn
l Coursework in Accounting, Finance and Statistics
l Completed Advanced Customer Service training
EMPLOYMENT REFERENCES
Vicki Te Wano
Supercity Towing Office Manager
230 Symonds Street
Eden Terrace
Auckland
09 377 7776
0274440032

4. Peter Elliot
Hall Transport - Ex Portables Divisional Manager
1 Spartan Rd
Takanini
092691100
written reference also