1. Kimberly Cummings
12221 Beach Blvd., #4W
Garden Grove, CA 92841
Phone: 310-699-5321
E-mail: azul3997@yahoo.com
Objectives
I want to be a part of a stimulating and challenging environment, where I can contribute to the
success of the organization and experience advancement opportunities.
Education
Bachelor of Business Administration, 1998
Residential-Elderly Administrator Certification (in the process of renewing)
Experience
Gerinet Healthcare – 2006 - present
12620 Erickson Ave., Suite A, Downey, CA 90242
Key Account Manager
• Individually contributed to the organization’s revenue in average of 5.2 million for the
past three years.
• Contributed to the organization’s census growth by 5%.
• Perform an intricate role in preventing patient revocations and hospital admissions.
• Operate as the lead contact for any and all matters related to key accounts.
• Develop a trusted advisor relationship within the key accounts by providing
monthly/quarterly reports to the key accounts that reflect total admissions, discharges and
revocations.
• Communicate with internal staff the expectation of the key accounts to ensure optimal
customer service.
• Indentify growth opportunities within the key accounts and implementing strategies to
capitalize on the growth opportunities.

2. Sales/Marketing Manager( Las Vegas)
• Contributed to the increase of the site’s revenue by $884,000.
• Tripled census within 6 months taking census from 17 patients to 52 patients.
• Continued education for the sales/marketing team.
• Monthly ride along.
• Assisted team in identifying opportunities in their territories.
• Developed talking points for the team.
• Event coordination.
• Developed educational presentations that were used as marketing tools for both Health
Care Providers and Community.
Corporate Trainer
• Assisted team in improving conversion rates, which translated into an increase of 6.5
million in revenue.
• An average of a 80% conversion rate for the team, increased census from 150 to 400
patient census within 4 years.
• Developed training structure to increase individual/team conversion.
• Assisted team in implementing marketing strategies for specific referral sources.
• Conducted field training for new hires.
• Conducted continued education for the existing marketing team.
• Trained clinical staff on explanation of the hospice benefit.
• Trained marketing/clinical staff on our hospice consents.
Administrator on Call (AOC)/Customer Service
• Triaged afterhours calls.
• Follow up calls for new admissions.
• Pre-emptive calls to high risk for revocation patients/families.
• Developed afterhours communication protocols for our providers.
• Developed afterhours communication protocols for our internal staff
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3. Community Liaison
• Assisted in the launching of the Gerinet Healthcare Downey hospice site.
• Within the first year contributed to the site’s revenue by 1.9 million.
• Maintaining a 90% conversion rate aided in the site reaching a 150 patient census within
the first year.
• Educated Health Care Providers on the clinical criteria for hospice.
• Educated patients/families on the Centers for Medicare and Medicaid
Services (CMS) hospice guidelines
• Persuaded Health Care Providers to choose Gerinet Healthcare vs competitors for their
patients hospice needs.
• Persuaded patients/families to choose Gerinet Healthcare for their hospice services.
• Established partnerships with Managed Care groups.
Skills
Salesforce
Microsoft Word
Microsoft Excel
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