This document contains a summary of Holly Chruszcz's professional experience and qualifications. She has over 15 years of experience in social work, including positions as a clinical manager, senior care manager, supervisor, and therapist. Her experience includes managing teams, conducting assessments, developing treatment plans, and providing counseling. She holds a Master's degree in Social Work from the University of South Carolina.

1. HOLLY CHRUSZCZ , LCSW
593 Farmbrook Trail NE, Kennesaw, GA. 30144
* hspinell@yahoo.com * (404) 353-9311 cell
PROFESSIONAL SUMMARY:
Highly motivated individual who is passionate about social work and helping others. Always
eager to grow and learn. Possesses strong leadership and organizational skills. Able to multitask
and handle stress well. Works well as a team player and/or independently. Has a diverse
background in social work. Looking to obtain a challenging and meaningful career in social
work.
WORK EXPERIENCE:
Magellan Health Services, ATLANTA, GA
Oct 2015- Present Clinical Manager
Lead a team of 16 telecommuting clinicians in a call queue managing 8 of Magellan’s customer
health plans.
- Serve as a resource to address complex clinical, administrative, or technical issues.
- Audit and evaluate recorded calls for clinical, technical and customer service skills;
provide follow-up training as needed.
- Ensure even distribution of workload and timely completion of special assigned projects.
- Identify and discuss high utilizing members weekly with Medical Directors to pinpoint
gaps in treatment and provide feedback and shaping to clinicians for their use in reviews
with treating providers.
- Maintain spreadsheets and review reports on case data to ensure best practices for our
members and closely monitor cost of care for Magellan.
- Provide input in developing workflows for a new computer platform and new medical
necessity criteria and communicate these effectively to the team.
- Interview, train and coach new hires.
- Highly organized, skillful, and flexible with prioritizing and addressing multiple tasks.
- Hold team meetings and attend various company meetings.
- Send daily updates to my team to improve cohesion and strengthen communication and
competency
- Manage time off requests, conduct performance reviews and evaluate for quarterly
bonuses and annual raises.
Magellan Health Services, ATLANTA, GA
June 2010- Sept 2015 Senior Care Manager
Member of the triage team at the clinical center of excellence site in a call queue available for
authorization requests from providers and members directly. In addition, I spent one year on the
concurrent team before being reassigned to the triage team.
- Manage over 50 different behavioral health accounts, for all levels of care, for
precert, concurrent, and discharge stages of care, for substance abuse and mental health
requests.
- Differentiate the appropriate medical necessity criteria depending on the account and type of
request.
- Consult with Physicians on complex cases to discuss the most appropriate course of
treatment for members.
- Mindful of nuances for each plan to ensure data integrity with authorization entry and to
adhere to all contractual agreements.
- Able to absorb and utilize complex information, pick up on details, and manage constant
change.

2. - Engage providers in dialogue to address clinical issues, create effective treatment plans, and
to promote strong discharge planning, while balancing best practice decisions and medical
necessity criteria.
FAMILIES FIRST, ATLANTA, GA
2006 – June 2010 Supervisor
Responsible for providing clinical supervision to five social workers and all CISD’s for 2
counseling offices as well as other various tasks as they arise.
- Leading force in all aspects of preparing for the counseling units accreditation and updating
our policy manual.
- Reviews assessments, treatment plans, 3-month reviews and terminations.
- Meet weekly or biweekly with the staff I supervise to help them maintain professionalism
and/or to obtain licensure.
- Dispatches critical incident debriefings to the staff I supervise in two counties.
- Responsible for writing Performance Appraisals, interviewing, and training therapists.
- Functioning as Program Director for entire counseling unit for almost 1 yr since agency
restructuring.
FAMILIES FIRST, ATLANTA, GA
2001 – 2006 Therapist
Performed individual, marital, family and group counseling to assist them in resolving personal
and/or environmental problems which interfere with their daily functioning.
- Consistently met and exceeded the counseling units’ annual productivity quota.
- Provided crisis counseling for various companies through EAP benefits.
- Facilitated a 12 week parenting group.
- Alcohol and Drug specialist for the F.A.S.T. (Families and Schools Together) program.
- Performed substance abuse and family violence assessments.
- Trouble-shooter for the Qualifacts computer program for the counseling unit.
ARIZONA’S CHILDREN ASSOCIATION, FLAGSTAFF, AZ
1999 – 2001 In-Home Child and Family Therapist
Provided in-home therapy to families that were referred to the Family Preservation Program.
- Conducted full assessments of client families in their home.
- Developed treatment plans using Structural and Strategic Therapy and educational
interventions.
- Provided short term intensive therapy.
- Prepared a termination summary and plan for the family’s discharge needs.
- Provided crisis management 24 hours a day 7 days a week.
OSWEGO HOSPITAL INPATIENT MENTAL HEALTH, OSWEGO, NY
1997 Therapy Aide
Aided client’s admission to and treatment in the inpatient unit.
- Facilitated client’s admission.
- Assessed and counseled clients.
- Took patients vital signs daily and assisted them with daily living.
EDUCATION: University of South Carolina, College of Social Work,

3. Masters in Social Work, 1999
Studied abroad in Russia and Sweden
State University of New York at Oswego
Bachelor of Arts in Psychology, Minor: Health Science, 1997
Cum Laude
References available upon request.