Cynthia Menzel Ercolano has over 14 years of experience working in business offices and eligibility roles at Hoag Hospital in Newport Beach, California. She processed work in a timely manner, improved workflows, provided ambulance transport documentation, and acted as a liaison between attorneys, insurance companies, and courts. Ercolano also updated physician rosters in Excel, verified patient insurance eligibility, and ensured computer systems contained up-to-date information. She has knowledge of Windows, HIPAA laws, and excellent attendance. Ercolano completed coursework in Santa Ana College's Physician's Assistant Program and is a member of the California Health Information Association.