1. Fabia Jambrina
Customer service oriented, always working to improve professionally. Willing to learn,
positive, energetic, communicative, creative, strong personality, honest, loyal and
faithful.
256 South 4St. Apt 5 - Brooklyn, NY 11211
fabiadiaz@hotmail.com - 347 496-2817
WORK EXPERIENCE
Administrative Assistant
Realization Center - Brooklyn, NY - 2010 to Present
Responsibilities
Coordinate and follow up on daily laboratory related procedures and communications. Act as liaison between
patients and staff to address and/or resolve problems inquiries and concerns regarding test result. Medical
records and insurances claim (Medicare and Medicaid). Coordinate preparations and filing of patience's charts
necessary for court reporting by staff. Coordinate with social workers and psychiatrists regarding diversified
clerical support in areas of document. Support with translation for Spanish speaker,daily forecast and follow up.
Accomplishments
learned about the world of alcohol and drugs, negative consequences when abused these substances.
Skills Used
Ability to work under pressure, multitask.
Transportation Coordinator
Aeromexico Shuttle Bus - New York, NY - October 2009 to December 2009
Responsibilities
Coordinate airport pick up, manage reservation, email's, phone call's, employees schedule, pay roll.
Travel Coordinator
Europa Mundo Vacation - Madrid, Madrid - March 2008 to December 2008
Dealing directly with suppliers, contributions, payments, preparation of documentation for guides, per diem
payment, tracking and resolution of incidents, hotel reservation, and special request, over booking. Reservation
of amenities for the tourist circuit, negotiate price, rooming list responsible.
Bar Supervisor
Rest. Las Fuentes - Reinosa, Cantabria - May 2005 to January 2008
Monitor the service at the restaurant, head of bar, staff training. Provide professional service, responsible for
processing surveys, preparing schedules of employees. Assist the head chef in preparing menus. Maximize
profits by tracking price points, reducing theft and waste and negotiating contracts with vendors, cash handle.
Guest Service Representative
Iberostar Bavaro - March 2003 to March 2004
Mar '03 - Mar '04 (1 Year, 1 Month)
Responsible for weddings, VIP attention, to inform customers of the amenities of the hotel, briefing, special
meetings, lost and found custody, resolution and tracking of incidents, golf reservations, restaurants, forecast

2. for different department. Coordinated with housekeeper for special events. Responding calls and email,
analysis of guest feedback, check in and check out, invoice, public relation and marketing.
Reservation Agent
Don Juan Beach Resort. - January 1996 to December 1996
Jan '96 - Dec '96 (11 Months)
In charge of reservations, hotel information to future clients, dealing with tour operators, agencies, forecast,
Data entry and update PMS, reservation and cancellation, rooming list update.
EDUCATION
Bachelor
O&M University
September 1999 to January 2000
Master of sciences
Tourism School
SKILLS
PMS ,ECR. IMA
ADDITIONAL INFORMATION
Skills
Accounting
(Intermediate) 4 to 5 Years
Microsoft Office
(Expert) 8 to 9 Years
Amadeus (beginners user)
Languages: Spanish/English
About Me
Very organized person, customer service oriented, always working to improve professionally. Willing to learn.