1. HELP DESK
CHRIS STEWART
604-442-5806
324F - 600 Smith St.
Coquitlam, BC V3J 2W4
Chrisr.c.stewart@gmail.com
EDUCATION
Associates Degree in Game Design, The Art Institute of Vancouver 2008 – 2011
SKILLS
SOFTWARE KNOWLEDGE
EXPERIENCE
Help Desk Level 2
Lululemon Athletica
June 2015 – present
 Assigning static IP’s and DNS’s to computers, SMTP, DNS, and IP to IP printers.
 Troubleshooting hardware related issues to identify what may be causing the problem
 Remote controlling into registers and computers to help guide users or teach them how
to do common tasks
 Guiding technicians on how to do a task while in a remote location
 Troubleshooting what is causing latency in a register/computer
 Quickly identifying a solution, based on previous scenarios
 Creating outage reports and relaying them to the appropriate parties
- Windows xp, 7, 8
- Adobe Photoshop
- Adobe Flash
- Kantech Entrapass
- Microsoft Office
(2007, 2010, 2013,
365)
- Microsoft Visio
- Adobe Acrobat
- Microsoft Exchange
2010
- Comfortable with leading and
working with a team
- Creative with alternative
solutions for encountered
problems
- Well experienced with
documentation and formatting
for when changes are made or
required in a project
- Easy to approach
- Troubleshooting iphones, and
IOS
- Familiar with task ticket
systems for task management
- Works well under stress
and deadlines
- Organizing with Naming
Conventions and Versions
- Experienced with scripting
languages such as Python,
Lua, AS2, AS3 and kismet.
- Positive attitude
- Efficient Multi-tasker
- Computer Hardware
Knowledge
- Team Player
- Ticket Prioritization
- Clear Communication
- Prioritized
- Great Attention to
Detail
- Quick Learner
- Training new
employees
- Comfortable with
bringing up ideas or
alternative solutions to
problems.
- SQL manager
- Microsoft Group Policy
Management Console
- Manage Engine Service
Desk Plus
- Tiviolive
- Service Now
- American Dynamics Victor
Management
- Tortoise SVN
- AS400
- IP, DNS, SMTP
- Dameware
- System Center
Configuration Manager
- Specops Deploy
- Cisco AnyConnect (VPN)
- Windows Server 2003
- Cisco Unified
Communications Manager
- Android OS
- IOS
- System Center
Configuration Manager

2.  Evaluating when a technician will be required for a site when on site employees either
can’t assist, or if tasks can’t be done remotely
 Preparing hardware for stores
 Performing Virus scans
Junior Help Desk
CBV Collection Services ltd.
September 2012 – March 2015
● Meeting with ticket holders in person to best address their ticket, or any possible
concerns or requests that they had
● Troubleshooting hardware issues and replacing single damaged components such as
graphics cards, or upgrading RAM cards whenever possible
● Attending weekly meetings to discuss current and future projects, and provide input on
the best way to take on these projects, and to address concerns
● Setting up Android phones for employees so that they can check their work email
● Troubleshooting smart phones
● Imaging PC’s with Windows 7 using Specops Deploy for upgrading Windows XP
● When met with tickets that seemed too complicated informing the customer that while I
didn’t know the answer right away I would find out very quickly, and would proceed to
find the answer online, or ask a more experienced colleague
● Documenting solutions to new problems that had either no existing documentation
● Managing Active Directory, creating and deleting accounts, resetting passwords, and
managing security privileges
● Manage IT related purchases by submitting them for approval and placing the orders
when approval is made
● Managing access cards through Kantech Entrapass
● Responsible for maintaining internal audits on regular intervals
● Setting up and managing Cisco IP phones using Cisco Unified Communications Manager
● Seeing to it that the proper steps are taken with employee accounts when it came to
termination of employment
● Ensuring that security footage is always up and running
● Editing Group Policies to meet user and management requirements
● Creating various reports depending on needs of company such as access cards swipes,
wireless devices on premise
● Managing access to the server room, both providing it to new IT employees as well as
taking it away from terminated employees
● Resetting voicemail passwords remotely for anyone who forgot their password to their
voicemail
Junior Game Designer
Genius Factor Games
Spring and summer of 2012
● Guiding direction and organizing work flow by writing the Game Design Documents that
are used throughout the project by all other team members
● Managing all digital assets and measuring their level of completion
● Ensuring that the work that is done by team members is both efficient, and follows the
vision set out for the project
● Filtering all digital assets and ensuring that they follow the correct naming convention
● Making sure that all members of the team know what their tasks are and that they have
something productive to accomplish
● Maintaining version control with SVN, and that if something had gone missing or
become corrupted I would revert the file to the last working version
● Would meet with investors and discuss what they were wanting to see in the project, and
provided feedback on what was achievable and what was out of scope with hardware
limitations