1. SATISH KUMAR
House No. 435/38 M. 8901062466
SohnaRoad , NearSubhashChock satishyadav490@gmail.com
Gurgoan - 122018
DESKTOP SUPPORT ENGINEER
■CareerProfile
 Technical supportprofessional offeringextensive experience andthoroughknowledgeof different
operatingsystems,hardware,desktopperipherals,ITnetworksystemsandfirewalls.
 OverSix years’experience asadesktopsupportengineerforthree organizations.
Rewards:-
HCL Info systemLtd rewardedmyworkwith EXCELLENCE CERTIFICATE awardfor 2012.
Technical Training:-
HCL Info systemLtd rewarded withDesktopComputerSystemandPeripherals
CERTIFICATE award for 2008.
Work experience:-
Workingwith Oravel Stays Private Ltd. as Desktop Support Engineer.
Roles: DesktopSupport & System Administration
Job Profile
 Create Email Id,Addgroup and manage passwordresetandEmailsaccounts.
 Responsible forthe ITinfrastructure Takingcare of the desktop/Laptop &MacBook Operating
systemandLAN Troubleshootingcalls.
 Responsible of ADserversmanagements,Domainjoin,userIDcreation/deletion,email ID
creationdeletions,maintainrecords,FSpermission,shareddrive and WSUS.
 Responsible of Antivirus server EPO, clients update, EPO repository updates, domain join patches,
VPN.
 Responsible for taking care of mails as well Escalation calls.
 Support clients by remote support.
 Perfect in solving the problem of installation, Microsoft Outlook configuration.
 All types of antivirus issue.
 Responsible for managing Printer.
 Coordination with all the vendors for any kind of hardware and software problems.
 Configurationof HPNetworkprinter&troubleshooting.
 Troubleshootingall problemsof clientsrelatedtoPrinterDrivers,Hardware andNetwork.
 Interface & Troubleshoot all types of IP issues of Network printers.
 Issue determination&resolution.

2. Apr 2013 to 30 May 2015
 Workingwith Honda Car India Ltd. Tapukara (Al war) at SysnetGlobal TechnologyProject as OSA.
Job Profile
 Responsible for managing Printer.
 Coordination with all the vendors for any kind of hardware and software problems.
 Configuration of Configuration of HP Network printer & troubleshooting.
 Responsible for taking care of mails as well Escalation calls.
 Support clients by remote support.
 Perfect in solving the problem of installation, Microsoft Outlook configuration.
 All types of antivirus issue.
Apr 2011 to Mar 2013
 Working withRajasthan TextilesIndustries, KOTA at HCL Projectas desktopengineer.
Job Profile
 Responsible forthe ITinfrastructure Takingcare of the desktop/LaptopOperatingsystemand
LAN Troubleshootingcalls.
 Perfect in solving the problem of installation, Microsoft Outlook configuration.
 Responsible for managing Printer.
 Troubleshootingall problemsof clientsrelatedtoPrinterDrivers,Hardware andNetwork
 Interface & Troubleshoot all types of IP issues of Network printers
6 July2009 to 31 Mar 2011
 Working withPik India P. Ltd. as Desktop Engineer.
Job Profile
 Responsible forthe ITinfrastructure Takingcare of the desktop/LaptopOperatingsystemand
LAN Troubleshootingcalls.
 Perfect in solving the problem of installation, Microsoft Outlook configuration.
 Responsible for managing Printer.
 Troubleshooting all problems of clients related to Printer Drivers ,Hardware and Network
Interface & Troubleshoot all types of IP issues of Network printers
Professional Qualification:
 Diploma of Engineering in Computer Science from Technical board of Chandigarh.
Academic Qualification:
 Intermediate (12th) from Haryana Board of School Education, Bhiwani.
 Higher Secondary (10th) from Haryana Board of School Education, Bhiwani.

3. Technical Skills:
 OS Platform:WindowXP,Window 7,Window 10.
 Email Client:MSOutlook,OutlookExpress.
 Remote Admin,Teamviewer&VNC.
 Networking:DNS,DHCP,TCP/IP
Date:
Place (SatishKumar)