1. Papinder Singh
Email: s.papinder@yahoo.com
Cell number:+91-8861694432 Current Location: Bangalore
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PROFESSIONAL SUMMARY
8+ years of cross-platform experience in systems administration, including analyzing, installing,
maintain and repairing hardware, software, peripherals and networks.
PROFESSIONAL EXPERIENCE
Company : Exxon Mobil Company India Pvt. Ltd. On the pay roll of Pantheon-Inc India (Since
1st August 2012 – till date ):
Ex Pay Role Company of Allied Digital Services Ltd on Same Client Site ( Since 1st August 2012- 31st
December 2014)
Designation: Sr. System Administrator.
Job Responsibilities:
 Providing level 2 technical support to users for them systems, software and hardware
issues within negotiated Service Level Agreements(SLAs).
 Logs all incidents reported via telephone, email or voice mail.
 Troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed
request.
 Distributes and dispatches incidents to the appropriate support groups as needed.
 Ensures timely escalation of customer issues by gathering detailed information and
assigning an appropriate priority level and resolution target.
 Conducts first and second level support using documented procedures and available
system tools.
 Provides guidance and work leadership to junior technicians.
 Participates in special projects as required.
 Coordinates and tracks all system level production down resolution as necessary per
documented procedures.
 Administers id’s, passwords and security rights for all internally developed web-based
systems as required.
 Provides support for remote users (VPN and other connectivity issues).
 Document processes and procedures as required.
 Outlook, Word, Excel, Access, Internet Explorer, Windows 7 & 8 desktops, laptops,
printers, networked copiers, NICs, basic LAN/WAN connectivity and others as
assigned.
 Troubleshoot Network related issues.
 Troubleshoot login and domain related issues.
 Troubleshoot Operating System and general software related issues.

2.  Recording escalations from employees and notify the IT head on any
operational escalations and complaints.
 Active Directory Console tasks such as Unlock Accounts and Moving computer
accounts between OUs
 Smartcard portal activity - including Offline Unblock
 Retrieve Bit locker Recovery Password and Troubleshoot Bit locker Issues
 BMC Tool Support – Ticket creation on behalf of users, following up on ticketing
process on BMC Remedy tools 7.X version following ITSM
 Incident management, problem management, Change management, Asset
management in ITSM as follows ITIL Process.
 Hardware troubleshooting of all types of Dell Servers/Laptops/Desktops.
 Working on Strategic Migration Tool (SMT) and Automatic Application Loading (AAL)
for deploying new systems to users.
Company : Allied Digital Services Ltd.
Designation: Sr. Customer Support Engineer
Site : Providing Technical Support to respective client sites.
Duration : 20th July 2010 to Nov 5th 2011. (1 year 4 months)
Job responsibilities:
As a field support Engineer provided end to end client support.
 Installation of PCs and Software.
 Providing maintenance of PCs.
 Troubleshooting Hardware and OS related problems.
 Follow up with related supplier of PCs for solving critical hardware repairs.
 Diagnose and resolve technical issues clients LAN.
 Installing & configuring Workstations, which includes win Windows 98/2000/XP operating
systems and other internal application software. Upgrading Windows, installing and managing
operating system patches.
 Troubleshooting and configuring email accounts.
 Configuring Local and Network Printers & Printer Server
.
Company : Allied Digital Services Ltd.
Designation: Senior Customer Support Engineer.
Dedicated site: GAS AUTHORITY OF INDIA LTD (M.P) (From 7THAPRIL 2008 to 16th July 2010).
Job Responsibilities:
 Managing all I.T. related activities. Like system requirement, updating, vendor coordination.
 Installation of SAP Software and connectivity from server and troubleshooting.
 Configure POP3 mail Accounts through Web mail server.
 Trouble shooting Mail clients.
 Implementation of Antivirus patches.
 Configuring Local and Network Printers & Printer Server.
 Taking care of Entire Network & troubleshooting of hardware & software problems (Microsoft
Products).

3.  Managing Remote installation setup.
 Working Experience on Domain Controller Windows 2003 Server.
EDUCATION
 B.C.A (Bachelor of Computer Application.) Correspondence (2009)
Technical Skills:
• Experience in Windows Infrastructure support
• Experience in Terminal servers (Admin mode), Windows Clustering,
• Knowledge in Active directory, DNS, DHCP, WINS, VMware/Citrix and related components
• Experience in Microsoft OS and application patch management using WSUS or other kind
of tools.
• Performance and/or network trace analysis for Servers
• Problem determination and resolution within SLA's
• Knowledge of AD, file& print.
• Ticketing toolknowledge – BMC Remedy 7.6 version, ITSM.
Soft Skills
• Hardworking & Ready to learn to participate;
• Experience in working with Local & Global Teams
• Ready to take additional challenges, ability to acquire skills & keep them updated
• Creativity and Judgment applied to professional, technical or operational problems
• Independently generates solutions based on analytical, technical skills and business
knowledge
• Provide advice in Technical / Operational Issues
• Skills in team Building, mentoring
• Excellent communication skills.
CERTIFICATIONS DONE:
 CCNA
 MCSA
 MCTS
Training Programs Attended
 CCNP Training at Zoom Tech. Hyderabad
 Cisco Certified network Associate
 MCSE Training at Zoom Technologies Hyderabad.
 MCITP Training at Jet-King institute Bangalore.
Personal Profile
Father’s Name : Savinder Singh
Languages Known : English, Hindi& Punjabi