Jitesh Dhekale is seeking an opportunity as a desktop support engineer where he can utilize his skills. He has over 2 years of experience in desktop support and computer repair. At his previous role at Axis Bank, he resolved over 100 computer issues per week remotely and onsite. He has strong skills in Microsoft Office, Windows, Active Directory, Linux, networking, and computer hardware troubleshooting. He has a post-secondary diploma in computer networking and technical support as well as a bachelor's degree in computer engineering.

1. JITESH SUNIL DHEKALE
Toronto, ON 416-624-4388 jit.dhekale@gmail.c om
Objective:
Looking for an opportunity to work in a dynamic and challenging environment where i
can utilize my skills for developing my career and growth of organization.
Work Experience:
In Wipro’s Company Client Axis Bank, Mumbai June 2016 to December 2016
Desktop Support Engineer
 Resolved hardware and software issues remotely and onsite with excellent customer service as
first point of contact.
 Performed Tier 1/2 support for over 1000 employees. Resolved on average 100 computer
related issues a week by using excellent troubleshooting skills.
 Documented all the incidents of day to day computer related issues.
 Escalated service questions to appropriate representatives from other departments.
 Assisted users with setting up email on their mobile (Android, Blackberry,iPhone, iPad).
 Maintained user accounts, trained employees, ordered and replaced parts as needed.
 Collaborated with Network/Server team to troubleshoot LAN, Domain & AD issues.
 Solved problem to operating systems, standard desktop applications, web application, email
setup, virus removal password reset.
 Visited to employee desk location on different floorsto troubleshoot desktop/Laptops.
 Solved complicated computer issues by taking remote control using SCCM tool for
troubleshooting and installing software.
 Replaced and upgraded computer parts and solved printer problems.
 Configured Lotus notes, IP messenger, and other banking software.
 Added new employees to Wi-Fi group and to the department group in active directory.
 Assigned IP address to desktop as per ports availability. Installed Microsoft Office.Added
computers to domain.
 Assisted in setting up Polycomdeviceforvideo conferencing.
 Interacted with VP,SVP, EVP,managers, supervisors to solve their computer problems.
 Configured desktops and laptops fornew employees.
In Computer Store (Computer City Plus), Mississauga January 2016 to June 2016
Computer Repair Technician and Sales Representative
 Accepted customer desktop and laptops in instore for repair.
 Troubleshoot system and work with customers to determine needed hardware and
software changes. Check system software and data integrity.
 Breakdown systems, remove malfunctioning hardware and install new parts.
 Perform all repairs with utmost concern for customer’s privacy.
 Build new Desktops as per customer requirements.

2. Technical Skills:
 MicrosoftOffice:2003,2007,2010, 2013, 2016, Outlook,Lotusnotes,0ffice365.
 Windows: Deployment/Migration, PC Imaging, MYSQL, SharePoint, Microsoft Exchange.
 ActiveDirectory:ManagingGroups,Usersand ComputerAccounts,SCCM 2012.
 OperatingSystems: WindowsXP/7/8/8.1/10,Linux,Mac,AS400.
 WindowsServer:2008/2008R2/2012/2012R2.
 TicketingSystem:Spiceworks,Unidesk,ServiceDeskPlus,Remedy.
 CloudComputing: AmazonWebServices,Azure,GoogleCloud.
 Virtual Machines:Hyper-V,VM-Ware,VirtualBox.
 ComputerNetworking:Configuration,Installation,Maintenanceof RoutersandSwitches,VPN,
VLAN,Wi-Fi.
 SoftwareInstallation:Installation,MaintenanceandUpgrade.
 ComputerHardware:Assemble,Dissemble,Upgrade, Repair,Installation,Maintenance and
TroubleshootingPrinters,Setting up Polycomdeviceforvideoconferencing.
 Programming Languages: C++, Core Java, Advanced Java, Html, PowerShell, Linux Shell
Scripting, PHP Scripting.
Certification:
 C, C++, Java, Advanced Java, CompTIA A+, MCP 2012.
 Post-SecondaryDiplomain ComputerNetworkingandTechnical Support(Seneca). 2015
 BachelorsinComputerEngineering(SS JondhaleCollege ofEngineering). 2013
 DiplomainComputerEngineering (NavjeevanPolytechnic). 2008
Summary of skills:
 Hands on experience of troubleshooting computer hardware and network related issues,
configuration of active directory, configuration of lotus notes, experience using ticketing
system.
 Highly skilled in responding to tickets generated by users in a timely manner.
 Track record of working with end users and providing effective Tier 1 and Tier 2 Support.
 Completed course on cloud computing and have experience using amazon web
services(AWS), Microsoft Azure and Google Cloud.
 Easily communicate and convey technical solutions in a clear and concise manner.
 Work well within a team and also self-directed to complete assignment on time and as per
guidelines.
 Outstanding and proven capabilities in problem solving, team building, ensure smooth
running of IT systems, prioritizing and completing tasks in a timely manner.
 Well versed in a variety of common operating systems, applications and hardware with a
proven ability to master new tools and technologies quickly.
 Customer focused and interact professionally with all levels to meet positive outcomes,
effective decision-making, leadership, quick learner, flexible and easily adapt to work
environment.