1. BusinessRatesTeamLeader–
Deliveringanefficient,effective andqualityBusinessRatesService.Topromote aperformance
orientatedculture.
To constantlylookforwaysto improve the service the teamdeliversandbyimplementingbest
practice;changingprocedures;anddemonstratingawillingnesstolearnensuringacontinuing
improvementinperformance,customersatisfactionandserviceexcellence.
To maintainanadvancedknowledge of businessrateslegislationandprocedures;andensure that
any changesare assessedforimpactand appropriate changesmade toprocedureswhere necessary.
2014/15 topof collectionwithingreaterManchesterauthorities
Workingtogetherwith
 Cassell Moore forRevenues,CollectionsandInvestigations
 Association of Town and City Management