This document is a resume for Meghann Bwengye outlining her professional experience and qualifications. She has over 5 years of experience in customer service and accounting roles, including managing logistics and customer service as Logistics and Customer Service Manager at Kingsmill Foods Company Limited since 2014. Prior to that she held roles in accounting, payroll, and customer service at Kingsmill and Allstar Show Industries. Her resume emphasizes her strengths in account maintenance, problem-solving, reducing costs, and managing growth. She is currently studying for an Accounting Certificate at Seneca College following earlier education.

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Meghann Bwengye
61 Talara Dr, North York, ON M2K 1A3
(416) 882-6020
meghannbwengye@gmail.com
Profile  Proven ability to work effectively in high pressure, time sensitive situations
while successfully managing multiple priorities in a fast paced environment.
More than 5 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and trouble-shooting,
sales staff support, and planning/implementing proactive procedures.
Develop plan, conduct audits and variance analyses, process payroll and payroll
filings, and maintain/update accurate inventories.
Synopsis of Achievements  Established new credit criteria, and eliminated bad debt within the first year of
employment, with zero bad debt write offs since 2010.
 Wrote credit policy and procedure manual.
 Reduced outside storage costs by 55K in the year 2014, through proactive
planning and implementing a new scheduling process to maximize space in
current warehouse. Proactive planning led to notable increase in morale in
shipping department.
 Reduced cell phone cost by $500/month, effectively saving $6000/year.
 Was successful in managing logistics and customer service/order desk, required
for the 30% growth in business for 2014.
 Reduced logistics costs for and overall reduction of 20% in overall costs for
2013.
Employment Kingsmill Foods Company Limited
Food M anufacturing Company, Private Label Product s
2009-present
Logistics and Customer Service Manager (Aug 2014-present)
 Preparing and completing action plans; implementing productivity, quality,
and customer service standards. Completing audits; identifying customer
service trends; determining system improvements, and implementing
change.
 Training shipping department personnel in roles or responsibilities regarding
logistics strategies
 Resolve problems concerning transportation, logistics systems, imports or
exports, or customer issues
 Maintain metrics, reports, process documentation, customer service logs,
and training and safety records.
 Overseas the carrier management processes, such as selection, qualification,
and performance evaluations.
 Negotiated transportation rates and services. Direct inbound and outbound
logistics operations. Including transportation, warehouse activities, and
quality management.
Accounting Manager, Payroll, and HR
Customer Service/Order Desk Manager (Oct 2009-Aug 2014)
 Full charge processing of all AR (2M), and AP (1M), biweekly chq
processing
 Managed all petty cash and office supply accounts
 Monthly bank/month end reconciliation, GL entries, adjusting entries;
maintain/updated accurate inventories
 Established customer credit lines and set up credit accounts with vendors

2.  EHT, WSIB reconciliation, HST remittance
 Maintained employee benefits and vacation allowances
 Managed budgetary and financial responsibilities of the AP/AR department.
 Customer Service support and management, with strengths in account
maintenance, problem solving, S/R, transportation, customs and FDA
documentation.
 CFIA documentation
 Sales staff support: weekly sales report, biweekly open orders reports, and
supply chain management, and forecast entry.
 Helped develop sales plans and conduct audit and variance analysis.
Allstar Show Industries 2007-2009
Audio Visual Installations, and show set up
AR, Payroll
 Responsible for managing full cycle accounting process with an emphasis on
AR, invoicing, credits, collections- securing and processing payments, and
maintaining customer accounts in and efficient and accurate manner.
 Administration of the electronic timekeeping system. Setup each employee,
monitored submissions of approved time sheets, and ensured valid data
transfers to/from payroll service. Establish/maintained employee records
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Education Seneca Col lege
Business Certificate
Accounting Certificate (currently studying)
2012
Augustana (Facul ty of Univer sity of Alberta) 2005-2006
References and Letters of Recommendation available on request