1. Cheryl Holland
Customer Service Representative - ATS
18383 Gallery Dr. Apt.#5103 - Dallas, TX 75252
cholland01@yahoo.com - (214) 683-8576
I am looking for a full-time customer service position in a company that promotes personal growth and exudes
integrity towards its employees and clients.
WORK EXPERIENCE
Customer Service Representative
ATS - Dallas, TX - October 2011 to Present
Duties include:
• Making 200 outbound calls for collections of past due Charter Cable accounts
• Processing of payments for past due accounts
• Notation of account status in ACSR System
Customer Service Representative
Neopost USA - Carrollton, TX - November 2009 to September 2011
Duties include:
• Took 50 to 60 inbound calls from businesses
• Ordered supplies and arrange for shipping to customers
• Updated billing and/or physical address by filling out online form and sending to appropriate department
• Handled cancellation of leases and rental contracts by transferring to Retention Department
Data Entry Clerk
Sears Repair Center - Garland, TX - April 2008 to August 2008
Handled entering technician's comments and prices into computer from service orders and printing out
information for Quality Control Department.
Customer Service Representative
Alliance Data - Dallas, TX - December 1999 to January 2007
Duties included:
• Handling 60 to 70 inbound calls daily for up to three utility companies. Received training for super agent,
taking calls from all three companies at the same time
• Assisting customers with billing issues and researching customer accounts to resolve disputes
• Processing payments by phone
• Dealing with difficult customer issues
• Gathering information from customers to set up accounts for new service
• Sending out reconnect orders to have services turned on after payment reported by customer
• Revising mailing addresses in computer system
ADDITIONAL INFORMATION
Skills:

2. Customer Service professional with eight years experience in diverse environments. Detailed experience using
Outlook, Windows 7, Windows 98.