1. ALI AHMED
Email: a_ali_01@yahoo.com
Mobile no: +971508170212
Abu dhabi U A E
OBJECTIVES
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience
in directing a team towards its objective within the deadlines and thus achieving the corporate goals.
SKILLS
 Interpersonal Skills
 Time Management
 Leadership Skills: Team Work & Hard Working Ethics
 Sales Ability
 Adaptability: Coping with the diversity of customers and their needs
 Thoroughness: Attention to details
 Sensitivity to customers: Excellent Relationship Skills
 Spirit of initiatives
 Financial awareness
 Operating micros for those outlets, and directly communicating with financial department.
PROFESSIONAL EXPERIENCE
CITY SEASONS HOTELS
4*/5* Chain of Hotels & Suites in UAE & Oman
CITY SEASONS AL HAMRA HOTEL - ABU DHABI
POSITION TITLE : TEAM LEADER
START DATE : 28TH
FEBRUARY 2012 - to date
Specific Duties and Responsibilities
 Taking guests Food & Beverage orders according to operational standards ensuring accuracy of the items
ordered with preferences and deliver in a timely manner.
 Delivering orders promptly to the kitchen and observing the proper ordering procedures.
 Picking up orders promptly and inspecting all items before serving, for appearance, temperature and
correctness.
 As and when there is a possibility upselling the products of the Hotel.
 Inspecting the Restaurant areas to ensure that all table set ups are properly arranged. And the cleanliness of
the area and all tables & chairs prior to services and after clearance has been done.
 Re checking the buffet set up and replenishment of the food while service is ongoing.
 Consistently monitoring the quality of Food & Beverages being served.
 Resetting the restaurant and back area as per restaurant standards.
 Cashiering
 Handle guest complaints according to the policy
 Implementing service improvements
 Maintaining all serving stations in excellent condition.
 Ensuring that the team adhere to all company Standards & Procedures, Business conduct and ethics, Policies
including Health, Hygiene & Safety
 Taking corrective actions if necessary to ensure Standards & Procedures are maintained.

2.  Making duty roaster & procurement of stores on daily basis.
 To inform about daily events, conducting pre-shift meetings of employees.
 Assisting with orientation of new team members.
 Training F & B Team Members on existing and new products, as well as selling techniques and any other
necessary trainings
 Ensuring the guests live the "Ultimate Experience"
 Responsible for the Restaurant’s performance in terms of Personnel Management, Guest Dinning
experience, Business volume and Productivity to achieve Financial results, Performance standards
and Environmental protection.
AL JAZIRA CLUB HOTEL
A FOUR Star Hotel in ABU DHABI U A E
POSITION TITLE : SENIOR WAITER
START DATE : 10TH October 2009
END DATE : 29th
DECEMBER 2011
Specific Duties and Responsibilities
 Was responsible for all service preparations before, during and after the service (mis-en-place & mis-en-
scene)
 Was responsible for maintaining hygiene and cleanliness standards of the outlet and upkeep of all service
equipments
 Provided excellent guest satisfaction and increased productivity standards by utilizing available resources
 Ensured minimum wastage, breakage and spoilage
 Was responsible for set-ups, delivery and presentation of amenities
 Accurately taken guest’s orders by means of telephone, ensured that Guest name, Room number, time of
Guest order and Delivery timings are clearly registered.
 Followed and established phone courtesy standards and actively sold Food and Beverage using up-selling
techniques.
 Received guest restaurants reservations and requests for “Private Dining Room” according to established the
Standards & Procedures of the hotel.
 Ensured & maintained an effective link between the kitchen & services
 Co-ordinated with housekeeping for pick-up of Guest trays and Tables after completion of guest meals.
 Actively used up selling techniques to exceeded guest expectations and increased revenue.
 Consistently monitored the quality of food & beverages being served.
 Was rresponsible for Beverages daily inventory (opening and closing stock of the day)
 Cleared the bar tables after the consumption of beverage items and to maintained the bar area in a
presentable states on an ongoing basis.
 Supervised cheque or credit card policies and procedures and cash handling.
 Maintained an inventory of Dining room items such as Bar accessories including crockery & cutlery, glasses
and linen. Ensured that they are properly stored and accounted.
EDUCATIONAL PROGRESS
Exam
year Exam name BORAD NAME Institute name Passed year Remarks
2002-
2003 School secondary
certificate S S C SYLHET BOARD
JALALABAD
CANTONMENT PUBLIC
SCHOOL & COLLEGE.
2003 COMPLETED
HIGHER SECONDARY SAIFUR RAHMAN

3. 2004-
2005
CERTIFICATE HSC SYLHET BOARD TECHNICAL ACCADEMI
SYLHET.
2005 COMPLETED
2005-
2006
CHEMISTRY HONERS BANGLADESH OPEN
UNIVERSITY
MURARI CHAD
UNIVERSITY SYLHET TWO YEARS UNCOMPLETED
ADDITIONAL QUALIFICATION:
 Awarded Certificate in Essential Food Safety Training awareness program accredited by Abu Dhabi Food
Control Authority.
 Awarded Certificate in Basic Food & Hygiene program accredited by RMK experts training services - Abu
Dhabi.
 Awarded certificate industry development department, tourism standard division by abu dhabi tourism &
cultural authority.
 Awarded certificate best employee of the months 2014 by city seasons group of hotels al hamra abu dhabi.
 Awarded certificate chemical by diversy chemical company abu dhabi.
 Awarded certificate great service comes from heart by city seasons group of hotels abu dhabi.
 Micro credit certificate, credit & development forum CDF Dhaka. Management by a Canadian micro credit
company Dhaka.
LANGUAGE SPOKEN:
 Mother Tongue : Fluent in Bangla – Speak/Read & Write
 Fluent in English : Speak/Read & Write
 Arabic : Speak/read
 Urdu : Speak/ read
 Hindi : Speak
PERSONAL INFORMATION:
 Date of birth : 10th april 1986
 Nationality : Bangladeshi
 Religion : Islam
 Marital status : married
 Passport No : AA 8322108 ( digital)
 Language known : Bangla, English, Arabic, Hindi, Urdu
VISA STATUS:
 Employment Visa : Transferable
DECLARATION:
I hereby declare that all information’s provided above is true and correct according to the best of my knowledge and
belief. Should you require Business / Personal references will be available upon request.
Ali Ahmed
24th
February 2015