1. Kiran A . S Res. 0471-2290841; Cell +91-9495548669
Prasanth Bhavan, Plavoor, Amachal P.O askiran04@gmail.com
Kattakada,Thiruvananthapuram
Professional Profile
 Extensive experience in installation and System administration in various environments.
 Knowledge of Redhat Linux; Ubuntu; Windows 10; Windows 8; Windows 7; Windows XP;Windows
Server 2003; Windows Server 2008; Windows Storage Server;TCP/IP; Ghost and Ethical Hacking
 Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); DHCP; and DNS.
 Excellent command of running projects employing industry standard project management techniques.
 Extensive documentation and training experience.
 Successful project and motivator.
 Superior troubleshooting and technical support abilities with network connectivity, security, antiviruses
and database applications.
 Develop exceptional relationships with co-workers, management and end users.
Operating Systems : Redhat; Ubuntu; Windows 10; Windows 8; Windows 7; Windows XP; Dos
Microsoft Servers : Windows Server 2003; Windows Server 2008; Windows Storage Server 2008;
Software : MS Office 2007; MS Office 2010; Symantec Utilities; E-flow; WinZip;
Connectwise; N-able; Kaseya; Logmein; Labtech and many others.
Hardware : Intel, AMD, HP Proliant DL380, HP Proliant DL320 and others.
Networking : TCP/IP; Routers; Switches; and Modems.
Professional Accomplishments
 RHCSA 6.0 Redhat Certified System Administrator.
 RHCE 6.0 Redhat Certified Engineer
 CCNS CMS Certified Network Specialist
 IELTS International English Language Testing System
 ITIL Information Technology Infrastructure Library
 MCSA Microsoft Certified Solutions Associate
Education
 MBA , Information System, Annamalai University
2015 Percentage – 70%
 Bachelor of Technology, Information Technology, LMCST Kuttichal, University of Kerala
2010 GPA – 5.8
 Higher Secondary Education, Science, Govt HSS Kulathummal, Board of Higher Secondary Education
Kerala
2005 Percentage – 81.8%
 S.S.L.C (10th), Chinmaya Vidyalaya, Department of Education Kerala
2003 Percentage – 79.5%
Achievement
 1st price in Mimicry & Monoact in Inter School Competition
Interests
 Travelling
 Photography
 Cricket
 Social Media

2. Professional Experience
Nocon Solutions
Operations Engineer Jan 2014 –Oct 2015
 Monitoring
 Remote Infrastructure monitoring and remediation.
 Remote access based troubleshooting.
 Technical Support for End users.
 Configuration of servers, workstations, printers & network devices using NAble,
LabTech, Logmein, KaseyaTools.
 Incident Escalation and Progress Monitoring.
 Technical Support
 Liaison between 1st level IT Support Analyst(s) and other team members including
Database Administrators (DBA’s), System Administrators, Network Administrators
and Privacy and Security.
 Trouble shooting escalated issues and provide 24 x 7 email/on-call support for severity
1/2 issues.
 Act as POC for escalation for 1st/2nd level IT Support Analyst(s).
 Respond to and resolve operational problems 24x7x365 support to adhere service level
agreements SLA.
 Work closely with other IT Support Analyst(s) to support clients from multiple sites
and multiple locations.
 Perform Security Health Check of Windows servers and other compliance related
activities.
 Setup, maintenance of new IT infrastructure of Windows 2003/2008/2008 R2/2012
Servers, Domain Controllers, DNS Servers, DHCP Servers, File Servers, Web Servers
etc.
 Backup for preferred servers including AD backup and File Server Backup
 Coordinating with different lines of services with SLA.
 Controlled shutdown and restart of services and dependencies.
 Monthly check of assets against CMDB.
 Ticketing
 Ticket Status Check and Update.
 Time Sheet Management, weekly verification and submission of time sheets.
 Patching
 Perform timely Patch management as per the Schedule.
 Deployment of Monthly MS Fixes / Patches.
 Problem management
 Responsible for preparing RCA document for Severity 1 & Severity 2 calls.
 Trend analysis of availability report; Problem Management and RCA.
 Documentation
 Documenting the changes in Change Management.
 Document the Incident Report in Incident Management Tools.
 Creating and updating technical documentation.
 Creating Daily and Monthly reports.
 Antivirus management:
 Management and Updation of Antivirus program.

3. CMS Infosystem Pvt Ltd.
FMS Engineer ( Resident Engineer ) June 2011 –Jan 2014
Company deployed me to look after Servers and Systems in Central Government Office of India
 Installed, configured, and provide troubleshooting for Server 2008.
 Created and updated network related documents for asset locations, cable maps, switch port
assignments, server administration, shipping locations, and new system installations.
 Condensed racks, refreshed processes, and eliminated excess equipment and wires.
 Designed the network in building and implemented it.
 Responsible for support for all server related issues.
 Installed the Storage Server of State Bank Of India, Kerala
 Implemented Ubuntu Linux
 Participated in complete system builds, upgrades, code deployments and patch management.
 Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
 Created Domain
 Installed and configured an Active Directory Domain Controller.
 Created user accounts in Active Directory
 Implemented security policy and virus protection.
 Designed, planned and implemented Group Policy
 Prepared and maintained documentation of technologies, standards and procedures.
 Configured automatic updates for network clients by using Group Policy.
 Provided deployment end user support for Windows 7, MS Office 2007 and other desktop software.
 Performed day-to-day administration functions, backup and restoration, file server maintenance.
 Monitored server performance
 Solely responsible for all IT decision making, support and administration at a site of more than 100
‘demanding users’ in a fast paced architectural and engineering environment.
 Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers,
scanners and wide format printer.
 Call logging for defective system parts.
 Maintained and supported DC, ADC, SAN and NAS Servers.
 Maintained Full Census Data of Kerala and Handled around 15cr Images.
Technical Environment –Windows Server 2003; Windows Server 2008; Windows Storage Server 2008, E-
Flow and SQL.
Responsible for: Day-to-day support on Windows Server and backup/restoration for 5 Servers and more than
100+ systems ; job entailed frequent visit to Data Center, due to the nature of the work.
Personal Profile
Name of Father : R. Asokan Nair
Name of Mother : B. Syamala Kumari
Passport No : L3024279
Marital Status : Single
Date of Birth : 04-02-1988
Nationality : Indian
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Place – Thiruvananthapuram
Date – Kiran A . S