1. Chaney Alexander
Chaney.alexander@gmail.com
US Citizen
2300 Rebsamen Park Rd
A109
Little Rock, Ar 72202
Daytime Phone 765-3520 Evening Phone 765-3520
Veterans 5 Point Preference
Highest Federal Grade Held E-5
Status Category - Veteran
Education
University of Arkansas at Little Rock
BA in Psychology
January 01, 2010 to December 20, 2014
WORK EXPERIENCE
QualChoice Insurance
12615 Chenal Pkwy # 300,
Little Rock, AR 72211
(501) 228-7111
January 2015- current
40 hours a week; $15.50 an hour
 Analyze, evaluate, resolve and respond to customer/provider inquiries received via
telephone correspondence
 Research Claim/benefit issues under various product lines.
 Conduct internal and external research to determine and request the data needed to handle
inquiries from subscribers, beneficiaries, accountants or providers
 Obtain needed external data, analyze and service various product lines in the area (i.e.
Administrative, Facility, Professional, Special Programs, and Medicare/Complementary).
 Provide servicing responses by telephone, handwritten/check-off letters, or by a
typewritten, self-composed letter
 Initiate status reports to the inquirer when delays occur in responding to an inquiry, as
required.
 Organize work to meet Corporate/Department Production and Quality Standards
 Rerouting misdirected inquiries
 Evaluate and price/adjudicates claims/inquiries
 Interact with others inside and outside the organization to resolve the inquiry/claim
related problems.

2. United States Air Force
Air Force Personnel Center
550 C Street West, Suite 50
Randolph Air Force Base, TX 78150-4752
December 2001-November 2009
E-5/$32,511.60 annually
 Highly trained in administrative responsibilities such asFacilitation of
weekly/monthly/annually Microsoft reports, slides, power points, and graphs used in the
tracking of a budget of over $800,000 dollars, Management of supplies, training/
tracking/reporting of 30+ personnel
 Established work schedules, assigned specific duties, provided detailed instructions, and
monitored and reviewed work on a regular basis
 Ensured adherence to instructions, deadlines, proper procedures, and the delivery of
services.
 Conducted performance evaluations on a timely basis and established employee goals
and development plans, as well as processed all required personnel actions following
established policies and procedures.
 In charge of maintaining an adequate inventory of equipment and supplies to support the
mission. I served as primary contact for deliveries/emails/reports/ training/scheduling
relevant to building maintenance and inspection, specialized military equipment,
employees assigned to me, and all electronic equipment assigned to my department.
 Customer service incorporated by receiving/ processing orders from Flight Line;
distributed to a workforce of 250+ employees
 directed and coordinated timely build up, and delivery of 1M+ tons of explosives
 Directed and coordinated timely maintenance of fleet 355 specialized military equipment
 Planned, and directed the activities of subordinate employees
Med-Plus Urgent Care Clinic Oklahoma, OK
Office Manager - January 01,1998 to August 25,1999
48 hrs/w $10.00 an hour
 Front office Manager
 Greeted patients, answered phones, and referring inquiries, built patients charts,
input patients information into the Hospitals main server
 Kept schedule by notifying attending nurses and provider of arrival, reviewed
service delivery, reminded provider of service delays, tracked arrival times and
medical necessity.
 Filing, faxing, receiving insurance documents, retrieving patient records,
maintained reception area, maintaining patient accounts, recording, and updating
personal and financial information.
 Obtained revenue by recording and updating financial information, recording and
collecting patient charges, controlling credit extended to patients, filing,
collecting, and expediting third-party claims.
 Protected patients' rights and adhered to HIPAA by maintaining confidentiality of
PHI, PPI, and financial information.

3.  Maintained operations by following policies and procedures; reporting needed
changes.
Little Rock Community Mental Health Clinic
Accounts receivable/payable - June 01 1994 to August 01 1996
20 hours a week; $7.25 an hour
 Accounts receivable/Accounts payable, I utilized computerized accounting software
programs (CMS, Excel, Word) to perform duties and responsibilities.
 Generated accounting statements and reports, researched cash receipts, coding and
posting of receipts, researched and applied non-allocated cash, client trust accounts,
accounts receivable write-offs and payment reversals
 Helped to organize and maintain up to date financial records, provide monthly financial
and management reports, assisted in financial management and analysis
 Organized and maintained retention files
 Telephone contact with attorneys, staff and vendors on receivable matters as directed by
manager
SKILLS
Administration and Management Personnel and Human Resources
Customer and Personal Service Public Safety and Security
Education and Training Judgment and Decision Making
Complex Problem Solving Critical Thinking
Management of Personnel Resources Social Perceptiveness
Active Listening Mechanical
Equipment Maintenance Operation Monitoring
Quality Control Analysis Repairing
Production and Processing Time Management
Sociology and Anthropology Clerical
Transportation Troubleshooting
Equipment Selection Operation and Control
References
Tom Butler * Retired UAMS * 351-2398
Karin Bara * Single Parent Scholarship Fund of Pulaski Co. * 501-301-7773
Matthew Sergi * Production Supervisor, Calsonic Kansei * 803-651-1737
MSgt Donald Baum * United States Air Force * 419-651-5085
Casey Atwood* Registered Dietitian Children’s Hops. * 501-766-0280