1. L O N D I E J O H N S O N
1614 W Osborn Rd
Phoenix, AZ 85015
623-216-9991
londiex@yahoo.com
E X P E R I E N C E
02/10-Present Optum Palliative and Hospice Care Phoenix, AZ
Senior Billing Representative
• Created claims for Medicaid/Medicare/Commercial patients
• Billed Medicaid for VA, CO
• Adjusted claims as well as did the follow up on the collection of claims
• Used various website portals for the billing of Medicaid/Medicare
• Processed Notice of elections for hospice admissions
• Posted payments and completed reconciliations to make sure all month end cash was posted.
• Trained and tested system upgrades to my team mates to ensure billing continued to run smoothly.
08/07-02/10 Maximus Phoenix, AZ
Counselor Case Manager
• Coordinate all activities and resources in relation to participants obtaining employment
• Develop and revise a specific employment plan for each participant
• Build trust and a working relationship with participants through the use of the telephone, in-office
meetings and field visits, as appropriate, to enroll the participant in their own success regarding
viable employment and a path for personal growth
• Develop a close working relationship to assess, educate, train and support the employment efforts
with every participant
• Assist the participant in completing the initial assessment and utilizing MAXIMUS services to
move from public assistance to a job that has a path of development and career succession
1/07-8/07 Hospice of the Valley Phoenix, AZ
Staffing Coordinator
• Created schedules and staffed nurses for inpatient facilities using regular staff, on-call staff as well
as registry nurses
• Data entry, verification and modification of payroll hours to ensure that all nurses are paid timely
and accurately
• Coded and verified registry bills to ensure that they were being paid at the correct rates
7/03- 6/2006 Vista Care Hospice Scottsdale, AZ
Finance Revenue Coordinator
• Created claims for Medicaid/Medicare patients
• Billed Medicaid/Medicare Claims for AL, SC, OH, MA ,PA and GA
• Adjusted claims as well as did the follow up on the collection of claims
• Using HCFA 1500, UB92 as well as state specific claim forms
• Used various website portals for the billing of Medicaid

2. • Verified that the Doctor and Hospice certifications are completed accurately according to HIPAA
and state specific policies and regulations
11/01-7/03 Cash One Phoenix, AZ
Shift Manager/ Teller
• Processed loan applications
• Handled renewal of repeat loans
• Process daily deposit of checks, cashed checks
• Soft collections on past due loan accounts
• Cash handling
3/00- 8/01 KbHome Phoenix, AZ
Accounts Payable
• Processed work and payment orders, vendor invoices, flooring purchase orders
• Wrote checks and ran audit reports to verify correct amounts
• Contacted vendors regarding disputes and late payment issues
1/99-3/00 Mercy Care Plan Phoenix, AZ
Claims Examiner I
• Processed Medical Claims on HCFA forms
• Adjudication of dental, ambulance, anesthesia, lab and radiology claims
• Completed Dean Vaughn Medical terminology course
• Familiar with ICD-9 coding
6/98-1/99 Bank of America Phoenix, AZ
Credit liaison
• Received high volume of inbound calls
• Entered missing date from applications submitted for lines of credit
• Answered inquiries on existing credit accounts and processed applications

3. 1/98-6/98 Bank One Phoenix, AZ
Lease End Consultant
• Received inbound calls regarding leased vehicles
• Accepted applications over the phone for the financing of vehicles
• Outbound calls made as well to remind customers of their leased end options
1/97-1/98 Chase Bank Tempe, AZ
Customer Service Agent
• Inbound calls handling disputes regarding credit accounts
• Assisting customers with requests for credit line increases
E D U C A T I O N
Tempe High School Tempe, AZ
Graduated 1995
Dean Vaughn Medical Terminology Phoenix, AZ
S K I L L S
• Microsoft Excel
• Data Entry 13,000 KPH
• Microsoft Word
• Medical Billing 3 Years Medicaid/Medicare
• Customer Service 10 years plus
• Collections 3 Years
R E F E R E N C E S
References are available upon request