1. SUSAN LOPEZ
PROFESSIONAL EXPERIENCE
Accounts Receivable/Billing/Collections Manager – to Present
Inmed Diagnostic Services, Ft. Lauderdale, Fl.
• Responsible for billing related problems, collections, patient relations and the Corporate Liaison
bridging the gap between the local Sites and the Corporate office which includes Florida, South
Carolina, Illinois and Massachusetts.
• I am responsible for daily and weekly spreadsheet for Call Production, Weekly Numbers and
Procedure Code Analysis.
• Correspond daily with our billing company for any rejects, resubmissions to insurance companies
and action requests.
• Handle major accounts for Osceola Council for the Aging (Government Program), Attorney
requests, Chargebacks, Payment Plans (for patients), and Credit Journals (daily).
• Provide appropriate training and development to team members, special projects as needed.
• Knowledgeable and very familiar with Insurance Sites, Availity and Excel Spreadsheets.
• Reviews hardship applications received from patients to determine if a discount should be granted.
• Effectively collects on past due accounts where the balance is owed by the patient or guarantor.
• Works closely with the Collection Agency(s) to optimize when and which accounts are sent to
them after our efforts have been exhausted.
• Oversees the follow up on accounts that have been sent to secondary insurance companies for
payments.
• Coaches and assists assigned personnel to maximize productivity and teamwork which includes
providing work direction, managing performance, supporting training and development,
administering company policies and fostering positive employee relations.
• Maintains a high level of confidentiality, ethical, and professional standards.
• Performs assignments accurately and on time, as directed.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Negotiate reduced balances for Accident Related Claims that are processed through Worker’s
Compensation, or Motor Vehicle Insurance which are handled by Attorneys.
Billing Manager- December 2005 to August 2015
Jonathan S. Levine, M.D. – General Surgeon -Ft. Lauderdale Surgical Specialists, P.A.
• Responsible for electronic billing for all Medical Insurance Companies which includes
Medicare/Medicaid.
• Handle credentialing for all insurance companies.
• Taking care of all electronic payments which is uploaded daily and posted to patient’s accounts.
• Collect all insurance deductibles for all upcoming surgical procedures from patients.
• Familiar with Allscripts Medical System which has been upgraded to Allscripts Cloud, have
extensive knowledge of EMS.
• Knowledge in creating Patient Web Portals (Follow My health) and maintain our website.
• All technical office questions come through me and I troubleshoot with our software connection.
I also handle all credits for patients if due to them, A/R and A/P.
• My responsibilities also include all systems upgrades and troubleshooting for entire staff of 4.

2. Office Manager- March 2005 to December 2005
Antonio G. Revilla, M.D. – Cardiovascular & Thoracic Surgeon
• Manage the office for a Cardiovascular and Thoracic Surgeon. Daily activities include payroll,
accounts receivable and payable, Coding and Billing, scheduling patients for surgical and
diagnostic procedures and phones.
Patient Care Coordinator – May 2002 to March 2005
Holy Cross Hospital, Ft. Lauderdale, Fl. - Interventional Radiology Department
• Critical Role in development and organization of the Interventional Radiology outpatient practice
including development/maintenance of practice website.
• Liaison between physicians and public relations to coordinate educational and marketing
strategies.
• Daily responsibilities include scheduling appointments in the Interventional Radiology
Department for problems with aneurysms, peripheral vascular disease, fibroid disease and back
problems.
• Responsibilities also include authorization and scheduling all related diagnostic radiology
examinations as well as interventional procedures.
• Coordinate patient demographics and billing sheets for both outpatient office visits as well as any
procedures performed by the interventional radiologist, ensuring the hospital and physician and
charges complement each other.
Surgical Coordinator: May 2000 to May 2002
Surgery Associates – Breast Oncology, Hollywood, FL
• Scheduling appointments for patients including radiology procedures, radiation and chemotherapy.
Also scheduling surgeries and all pretesting appointments required for the patient to be physically
cleared for surgery.
• Billing all surgical procedures done at the hospital. Sending monthly reminders to patients for
their follow up appointments
Medical Secretary II: June 1997 – May 2000
Cleveland Clinic Florida – General Vascular/Breast Oncology, Ft. Lauderdale, FL
• Schedules appointments for patients and all radiology procedures. Generates monthly reports of
patients seen in the clinic and surgeries done at the hospital. Inputting daily charges for patients’
visits.
• Filing patient’s records, organizing surgery packets for the hospital in a timely fashion and making
sure the patients have had all their appropriate appointments before surgery.
• Sending monthly reminder letters to patients for their follow up appointments. Internal contacts
with departmental secretaries, MDR’s, physicians, and other employees in departments where
services are required.
• Reports and letters to internal and external physicians. Also, taking care of monthly morbidity and
mortality reports.
Office Manager: January 1997 – April 1997
Sheridan Corp. – Obstetrics & Gynecology – Dr. Violetta Lyra, North Miami Beach, FL
• Schedule patients for major/minor surgery, colposcopy and pretesting. Precertified patients with
their insurance companies for pregnancy. Prepared prenatal summaries one month prior to the

3. patient’s delivery date. Prepared medical reports to be sent to the primary physicians with medical
history. Supervised a staff of two employees.
Office Manager: June 1992 – September 1997
Downstate Medical Center – Obstetrics & Gynecology, Brooklyn, NY
• Responsible for scheduling appointments for surgery, colposcopy and pretesting. Implemented a
tracking system to assist in the preparation of prenatal summaries.
• Maintained accurate patient’s record to provide primary physicians with patients’ history.
Designed and implemented a system to follow up on postpartum patients. Supervised a staff of
three employees.
Accounts Receivable/Billing Assistant: May 1989 – June 1992
Belmay - Yonkers, NY
• Edited customer’s orders and posted to Accounts Receivable journal. Prepared computerized
invoices for international and domestic customers.
PROFESSIONAL EDUCATION
AAS Business Administration.
La Guardia Community College, LIC, N.Y. - 1990
PROFESSIONAL SKILLS
• Type 70 W.P.M., Dictaphone 60 W.P.M.
• Experienced in PC applications: Quick Books, Microsoft. Office which includes Word, Excel and
Powerpoint, A/R and A/P
• ICD9 and CPT coding.
• Website building/maintenance.
• Allscripts Cloud for our EMS/EMR
REFERENCES FURNISHED UPON REQUEST.