1. Kimyotta Fernanders Resume Page 1
KIMYOTTA FERNANDERS
kfernanders@gmail.com
Quality/Management Professional
Offering versatile quality, customer service and management skills with proficiency in Microsoft Office
programs. Strong planner and problem solver who readily adapts to change, works independently and
exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising
quality, while being customer focused.
Expertise Highlights
Professional Experience
GRIFOLS PLASMACARE INC 05/2006 to Present
Quality Management Systems Coordinator
Quality Technician
Key Duties:
 Identify problems and trends; make recommendations to support the goals and objectives of the
organization.
 Experience in working with the EPA, FDA, OSHA and other
 regulated bodies.
 Assist employees with routine personnel related questions as the first point of contact for
employee related issues.
 Audit information for 16 centers and corporate documents.
 Design and maintain quality documentation and SOP’s.
 Establish and maintain computer records, including licensing; maintain confidential employee
and customer information and records.
 Coordinate the timely review of customer complaints, thorough root cause analysis, and
effective implementation of corrective actions.
 Enforce quality, safety and compliance requirements.
 Provide fact-based quality analyses.
 Lead development of the Quality Improvement plans.
 Provide leadership, training; assist leadership to execute plans and initiatives.
 Handling of customer complaints and issues as the first point of contact.
 Distribute SOP change packets to 16 centers and assist with training on changes and
implementation.
 Support the Purchasing department with Vendor Certification activities.
 Actively work with other team members to investigate root cause and prepare preventative
action plans to address non-conformities.
 Proficient in Microsoft Office Systems
 HIPPA/ ISO9001-2000 Training
 AS 400 Systems
 Training Medical Terminology
 Basic Accounting, Business Law, & Sales
 Knowledgeable with FDA
 45-50 WPM
 cGMP’s (current Good Manufacturing
Practices)
 Highly Professional
 Strong customer service skills
 Detail-Oriented
 Multi-tasker
 Team worker/Team builder
 Total Quality Management
 Adaptable
 Code of Federal regulations
 Dependable
 Highly self motivated
 Lead Auditor Certification

2. Kimyotta Fernanders Resume Page 2
LIFE CENTER ORGAN DONOR NETWORK – CINCINNATI, OH 03/2004-05/2006
Lead Communication Specialist
Key Duties:
 Take incoming referral calls from Hospitals and Hospice for potential organ and tissues donors.
 Triage appropriate clinical teams to coordinate cases.
 Conduct interviewing, scheduling and training of new employees for 24 hour call center.
 Document FDA regulated information efficiently and with minimal error.
 Handle patient information in a professional and confidential manner.
 Conducted patient’s interviews to elect necessary information for registration
 Input patient information and demographics into computer system
 Answer, screen and direct call on a multi-line phone system; take detailed messages and
forward to appropriate departments.
 Organize and maintain file system; file correspondence and other records.
 Meets and greets patients; announce, directs and/ or escorts to appropriate area
 Coordinate patient’s transfers and discharges.
 Instruct patients regarding hospital regulations and procedures; explain forms including,
consent, and emergency information and advance directives forms
ANTHEM BLUE CROSS & BLUE SHIELD– CINCINNATI, OH 02/1999-12/2003
Customer Service Rep 3
Key Duties:
 Sort, file, copy, and distribute crime reports, traffic reports, citations, petitions, and other materials
to appropriate personnel.
 Type, record, and file a wide variety of police records, reports, and materials.
 Work on the switchboard.
 Operate a computer terminal to enter, modify, and retrieve data.
 Process warrants, subpoenas, bail, and restraining orders.
 Assist department personnel and the public in person and by phone performing record checks,
issuing permits, and collecting fees, and receiving reports and complaints from citizens.
 Respond to general public inquiries.
 Perform fingerprinting and maintain files on registered persons and permits.
 Seal records including juvenile records.
 Work in property/evidence; transport evidence to crime lab; store evidence.
 Perform related duties as assigned
Education/Certificates
CINCINNATI STATE – CINCINNATI, OH
Associate of Applied Science in Business Management,
Associates of Applied Science in Marketing
GPA: 3.437
FRANKLIN UNIVERSITY (ONLINE) – COLUMBUS, OH
Bachelors of Science in HealthCare Management
Anticipated Graduation: 08/2011
GPA 3.66
QAI Lead Auditor Certification
Reference upon request