1. MAHESH DESAI
Contact: +91-9663368157/+91-8023236488
E-Mail: desaimahesh_a@rediffmail.com
SENIOR IT PROFESSIONAL
IT Infrastructure Management / Team Management / Project Technical Consultant
‘Extensive experience in executing full life-cycle development projects; ramping-up projects within time,
budget & quality parameters, as per project management & best practice guidelines’
Industry Preference: Finance / Production / Software Location Preference: Bangalore
Profile Summary
ITIL V3, RCA, MCSE & MCP+I certified technocrat with over 13 years of experience in diverse industries in:
~ Windows / Vmware System Administration ~ Project Consultant
~ Disaster Recovery ~ Data Center Management
~ Remote Technical Support ~ Team Management
~Citrix Support ~ Incident / Problem / Change / Capacity Management
• Currently associated with IBM India Pvt. Ltd., Bangalore as Tech. Lead/Senior Tech. Subject Matter Expert; handling big
networks with around 3500+ Servers support
• Proficiency in systems administration / datacenter migrations including diverse networking set-ups and managing the
entire server operations with experience in setting-up / maintaining environment.
• Maximising business value through efficient management of Infrastructure, Large Scale Systems
• Skilled in monitoring the on-going provisioning of server & storage capacity, incident handling and management of
associated data centre server infrastructure across multiple locations
• Aligning operational strategies with application roadmaps; identifying & monitoring monthly metrics and KPIs
• Logical thinker & strong communicator noted for transforming IT organizations with support to global, enterprise –wide
infrastructures
Core Competencies
• Handling end to end project management activities inclusive of planning, effort, design, scope, estimation, resource
coordination and delivery as per specified timeframes
• Dealing with customer escalations and working in close coordination with other support groups
• Responsible for server maintenance/ web server/ mail server, etc.
• Monitoring System maintenance activities and ensuring prompt troubleshooting of System problems
• Conducting administration of Citrix Server & Cisco UCS Servers Maintaining daily checklists of all the Citrix servers and
performance monitoring
• Preparing & maintaining servers, environment documentation & procedures and addressing performance bottlenecks
while ensuring maximum environment uptime
• Handling Installation, administration and maintenance of various Operating Systems and hardware devices in a networked
environment; handling the installation, configuration and management of VMware Infrastructure
• Taking regular backups of server / database information & planning efficient storage, also monitoring and using network
management tools, server tools & advanced troubleshooting skills in OS related issues
• Administration & Management of Windows Active Directory
• Addressing queries regarding the information system / software & extending onsite support to the clients, also
maintaining directory including security domains, user profiles & other resources on the network
• Spearheading IT Infrastructure Management, Data Centre Disaster Recovery, Service Delivery, IT Service Management
and People Management; recommending & implementing IT infrastructure requirement & upgrades to improve overall
system performance and ensuring high levels of security & data recovery
• Planning and Implementation on Migration and New Projects in environment.
• Managing business operations involving business process & solution design; aligning operational strategies with
application roadmaps; developing & monitoring escalation processes as per the set SLA
• Undertaking governance & control of quality of services, with accountability of Incident Management, Change
Management, Problem Management, Performance Management and IT Service Continuity
• Recommending & implementing IT infrastructure requirement & upgrades to improve overall system performance and
ensuring high levels of security & data recovery

2. • Addressing queries regarding the information system / software & extending onsite support to the clients, also
maintaining directory including security domains, user profiles & other resources on the network
Technical Skills
Software: Win 2008/2003/2000 Server, WinNT 4.0, Clustering, Citrix, VMware, UCS, Storage, Linux Red Hat
Hardware: Servers like IBM, HP, Dell Servers, UCS, N Series Storage, IBM DS 4800 Storage, HP storage works
and Ultrim448 (300 GB)
Network: Fortigate 100A Firewall, Intel/D-link (3024/3226S), managed switches, network print servers and
wireless access point
Organizational Experience
Since Apr’09 IBM India Pvt. Ltd., Bangalore
Growth Path:
Apr’09 to Jan’13 Technical Services Professional
Jan’13 Till Date Account Focal/Senior Tech. Subject Matter Expert
Key Result Areas:
• Looking after Project Technical Consultant for key clients such as Fiat Chrysler Automotive (US), Friends Life (UK),
Avaya, ICI Paints, CORN Products, Pearson, Celestica USA
• Functioning as Technical Leader for L1/L2/L3 Wintel Support Team of 30 people for providing end-to-end customer
support for all the customers in different regions
• Ensuring Team Management in manager’s absence
• Working as a Transition Lead for handling new account and reverse transitioning with both remote team while
coordinating with the Transition Manager; working with other service line for the same
• Handling incidents, problems and changes as well as coordinating with SDM and DPE for conducting maintenance
activities and patching; looking after CIRATS & security compliance
• Assigning incidents to team members based on the incidents’ criticality and personnel’s skills & mentoring team
• Creating backups and solutions for Environment File Servers
• Adhering to the SLAs and providing the management with RCA reports for the missed SLAs for incidents, problems, changes
• Dealing with customer escalations and working in close coordination with other support groups
• Guiding & mentoring new members in the team; planning shifts, transportation and On-call support rosters
• Conducting periodic meetings with clients on the progress of the project, concerns, process changes, clarifications, etc.
• Updating service manual and work instruction books on as-need basis
• Administration and Management of Windows 2003/2008 Active Directory.
• Involved in administration & maintenance of the following:
o Windows 2008/ 2003 / 2000/ NT4 Server, Symantec Endpoint Protection 11/10 and VMware(ESX Server 3.5 & 4.0,
ESX 5i)
o IBM DS4800, N Series Storage, SAN Boot OS installation
• Handling VMware work, ensuirng expansion of HDD, VM cloning, maintaining snapshots, disk migrations & storage
provisioning, firmware & patching with Update Manger, tool upgradation, addition of CPU & RAM, P2V, V2V migration,
HA, DRS configuration, creating and mananging resource pool for VMs
• Maintaining CPU & RAM utilization and server reports and upgrading hardware devices Dell, IBM, HP & Firmware /Driver
• Administration & migration of Microsoft Windows 2003 Cluster; working on VMware, expansion of HDD, VM cloning,
disk migration, upgrading firmware & patches, adding CPU & RAM, P2V, V2V , Storage migration & reclaiming old one.
• Responsible for planning and executing disaster recovery programs & Account Transistion.
• Handling secondary level Citrix Zen server issues and migration activities like file server, application server, cluster (projects)
• Attained Global Datacenter Migration between different Inter-Site regions
Highlights:
• Identified & reduced customer’s incidents queues by 40% by regularly meeting with customers & cutting out unwanted processes
• Achieved 100% on-call support compliance with zero errors by mentoring the team members for taking proactive
measures to avoid issues
• Pioneered successful migration of Customer ESX (ESX 3.5 to ESX 4.0) with the help of technical and account teams
• Chaired successful completion of KCO Audit for supporting account (ICI Portfolio)
• Successfully completed Account Transitioning for New and Reverse both
• Yearly DR Leader for all supported accounts & part of IBM Interview panel

3. • Member of Change Advisory Board & Root Cause Analysis Generator.
• Working on SRM and Linked Mode implementation & System Capacity management.
• Served as Migration Technical Consultant, wherein involved in certifying new products, project scheduling /planning for
migration, handling new/existing environments and re-claiming unwanted storage space form orphaned VMDK
• Improved performance by planning and executing firmware / driver upgrade, Cisco UCS Manager upgrdation.
Nov’07 to Apr’09 Aftek Ltd., Pune as System Administrator
Key Result Areas:
• Installed & maintained Windows 2003 Domain Server
• Handled the administration & maintenance of Exchange 2003 Server & Microsoft 2006 ISA Server
• Involved in installation & administration of VMware (ESX) Server and in installation & configuration of VLAN Networks
(Dlink DS3226S), Print Servers (Dlink DP 300+), application software like MS Office 2003, Microsoft Project 2000, Visio
2000 Symantec Endpoint Antivirus, Acrobat Professional, etc.
• Conducted installation & maintenance of Linux Base Mantis & CVS server
• Performed administration of user policies, authorization, daily backups, maintenance of desktops, laptops, network
printers and local network
Previous Assignments
Feb’05 to Oct’07 DB Power Electronics (P) Ltd., Pune as Senior System Administrator
Jan’03 to Dec’04 Allied Digital Services Pvt. Ltd., Pune as Senior Support Engineer
Jun’00 to Dec’02 Sun Computers Pvt. Ltd., Pune as Customer Support Engineer
Jul’98 to May’00 ICCS (International Computer Care System), Pune as Hardware Engineer
Academic Details
1997 Diploma in Electronics & Communication Engineering from Board of Technical Education,
Bangalore, Nidasoshi Dist. Belgaum
Other Courses:
• Hardware & Networking 12-month course from Softnet, Pune
Training / Certifications:
• IBM Certified RCA Specialist
• IBM Certified ITIL V3 Foundation
• VMware 5 ESXi Training
• VMware 4.0 Training
• Microsoft Certified System Engineer (MCSE) in
Windows NT 4.0
• Microsoft Certified Professional Internet (MCP+I)
Personal Details
Date of Birth: 2nd
August 1976
Passport Number H5004434
Languages Known: English, Hindi, Marathi & Kannada
Permanent Address: A.D. Desai, A/P: - Kalvikatte – 416506, Taluka: Gadhinglaj, District: Kolhapur
Current Address: No. 440, 15th Main Road, 3rd Stage, 1st Block, Basaveshwaranagar, Bangalore - 560079