1. D Tyler Birmingham
Systems Security Technician
SUMMARY OF QUALIFICATIONS
• Excellent foundational knowledge of Windows Server 2012 R2 and Windows 8.1 in a
standalone and domain environment. Cisco hardware and IOS
• High level of aptitude for WindowsNetworkInfrastructure basics
• 9+ Years of troubleshooting and customer service in high stress situations
Certifications:
EXPECTEDJan2016- A+ -MicrosoftTechnology Associate (MTA): NetworkingFundamentals. -
Cisco CCENT - Security+
TECHNICAL SKILLS
| Windows Server 2012 R2 - planning, deploying, configuring and maintaining a Windows
network infrastructure including Active Directory and Group Policy management.
|Windows 8.1 Client computer support and domain integration | Hyper-V Virtualization,
PowerShell 4.0, TCP/IP, DHCP,WINS, DNS, RRAS, IPSEC, Computer Troubleshooting, | Cisco
2811 router, Cisco 2960 and 3550 switches, basics in Cisco IOS 12.4, network tools
including Wireshark, and network cabling
TECHNICAL TRAINING
Centriq Training. Leawood, KS Oct 2015 - Present
• Technical Competencies:
• Installing, configuring and maintaining desktop hardware.
• Creating and configuring Windows 8.1 and Server 2012 R2 virtual machines using
Hyper-V.
• Installing, configuring and managing DHCP,WINS, and DNS in a standalone and
domain environment.
• Managing domains using ActiveDirectory and Group policy;configuring multi-
domain trust relationships.
• Utilizing Remote Tools;RRAS; VPNconnections using tunneling protocols;RDC and
port management.
• Configuring Cisco 2960 and 3550 switches and Cisco 2811 routers running 12.4 IOS.
• Soft Skills Training:
• EffectiveCommunication&ConflictResolution; ProblemSolving & DecisionMaking;
Teamworkand Collaboration; ProjectManagement Fundamentals; Personal Finance
& Budgeting

2. PROFESSIONAL EXPERIENCE
Provider Plus Inc.,Lenexa,KS Mar 2010 - Oct2015
Operations Manager
• Managed day to day operations including: routing drivers, selecting equipment needing to
be delivered
• Personally hired and trained all new driving staff
• Providedtraining sessions to keep all employees up to date on new medical equipment
• Troubleshooted customer problems overthe phone and in person when the problem was
escalated fromcustomer service
• Maintained all supply inventory weekly
• Delivered and thoroughly explained medical equipment to high priority clients
• Kept very detailed records of everything delivered and inventory on a day to day basis
Town and Country Medical,OverlandPark,Kansas Aug 2006 - Mar 2010
Senior Driver
• Sorted all routing forthe drivers at the beginning of each day
• Loaded all equipment in a timely fashion to be delivered
• Delivered and explained how to use all equipment to customer's homes and also provided
demonstrations when needed
• Tookon-call shifts once a weekand every 3rd weekend where I provided over the phone
troubleshooting to patients having issues with equipment
• Saved detailed reports regarding every delivery and on-call phonecall taken