1. JoAnn Alley
716 S 5th ST
Lafayette, IN 47905
Phone: 765-430-7333
joannalley333@gmail.com
Objective
A position using my skills and experience in customer service.
Ability Summary
Detail Oriented
Punctial and Reliable
Data Entry Experience
Maintenance of office machices
Operate a multi-line phone system
Manage inventory of office supplies
Experience with money handling and accounts
Great team player with ability to work independently
Employment History
cafeteria/server
11/2014 - 05/2016 AVI Foodsystems 1000 Sagamore Pkwy S, Lafayette, IN
Prepare and organize steam table area
serve food from steam table and keep shoot stocked
clean service area to maintain sanitary environment
log temperatures of food served in log book
flat top cooking breakfast and lunch
Janitor and Cleaner
03/2014 - 07/2014 Palm Tree Enterprises Lafayette, IN
cleaned offices, restrooms, warehouse floors
Tax Preparer
09/2008 - 04/2009 H&R Block Lafayette, IN
Prepare tax returns for individuals
Knowledge of Federal and State laws for tax preparation
Prepare federal and state taxes by data entry of documents and client’s interview
Collate tax documents for client files and office files
Answer a multi-line phone, tax questions, research refund information, set appointments, distribute
messages, file tax documents, research “hold” documents, process payments
Housekeeper
08/2007 - 12/2007 Towne Place Suites Marriott Lafayette, IN
Perform any combination of light cleaning duties to maintain rooms in a clean and orderly manner
Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming, also
replenished cleaning cart
2. Made sure all public access areas were clean which included restrooms, pool area, fitness room,
stairwells, laundry room, main entrance and lounge area
Assist manager with cleaning rooms for audit
Customer Service Representative
10/2001 - 05/2006 Insight Communications Lafayette, IN
Assist callers and walk-ins with various inquiries including: billing questions, establishing new
service, upgrades to current service, transfer service to new location, and disconnecting service
Perform demonstrations on how to use features on digital box and remote over the phone and to
walk-in customers
Troubleshot difficulties with cable television and internet over the phone
Responsible for accepting payments while managing and recording cash, check, money order and
credit card payments as well as recording drop box payments
Responsible for preparing and recording bank deposits for my own cash register
Associate
03/2000 - 05/2000 Value City Greenwood, IN
Assist customers in fitting room
Organize clothing for display by size and color
Assist customers with any questions they had
Provide excellent customer service
Customer Service
12/1999 - 02/2000 Wicks N` Sticks Greenwood, IN
Provide excellent customer service
Vast knowledge of product quality and selling points
Operate cash register
Clerk/Receptionist
08/1996 - 09/1997 Qualcomm Personnel Electronics San Diego, CA
Manage and maintain data entry
Operate a multi-line phone system
Organize and order office supplies for four departments
Distribute mail, memorandums, and faxes to four departments
Maintain office equipment for four departments
Prepare and maintain conference rooms, set up buffet and presentation devices
Education and Training
Completion Date Issuing Institution Location Qualification Course of
Study
05/1995 William Henry Harrison High
School
High School
Diploma
General Study
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
