Laticia Pittman is seeking a position that utilizes her educational background in business administration and experience in customer service, marketing, and office administration. She has over 15 years of work experience in various roles including as a paralegal, tax preparer, bank teller, and teacher. Her objective is to employ her professional and management skills to perform duties efficiently. She maintains an open availability.

1. Laticia Pittman
1823 Sheldon ave
East Cleveland, Ohio 44112
Cell: 216-533-9653
E-mail : laticiapittman@yahoo.com
Profile
Objective
Given a chance to work with your organization, I would like
to see to it that my professional skills, in coherence with
my personnel management skills are being employed in the
best way. I would like to utilize my educational
qualifications, along with my experience in the relative
field to perform my duties to the best of efficiency.
Availability
Open
Education
1997 to 2001
Cleveland Heights High School
2001 to 2004
Cuyahoga
Community College
Real-estate
2006 to 2010
Devry University
BA-Business Administration
Work Experience
Chambers Elementary School
December 2015-Present

2. Parent/Part-Time-School Year
• Coordinating School events
• Working with parents and staff to create resources and provide information for after school
activities for the children.
• Creating flyers, agendas, and event planning.
• Assisting with evening events for the district.
PNC Bank
December 2015-Present
Teller -Part Time
Assist customers with cash transactions such as deposits or cash withdrawals
Bank Of America: Customer Marketing
July 2008 to October 2013
*Senior Telephone Sales Associate: Maintaining a steady call flow of 8-12 calls per hour, assisting
customers in card activation, explaining the benefits and features of the card, protection coverage and
assisting managers with employee evaluations, peer coach and interviewing
*Collections Advocate: Daily collection calling to card holders who are past due on their existing
accounts, assisting card holders with payment programs. Peer coaching and providing training to new
associates, assisting management staff with evaluations and listening sessions.
*Senior Customer Marketing Advocate: Within this position daily functions of the position includes the
following, taking inbound calls, assisting card holders with account balances, payments, selling products
(that include) balance transfers meaning the card holder requested to pay off another credit card or have
money put into their checking account. Finding new products for the card hold such as cross sells which
includes credit card upgrades, or a new credit card with better benefits such as splitting there credit lines.
Product protection such as identity theft and credit protection, assisting in peer coaching, new hire training
classes and assisting in manager calls when card holder request to speak with a supervisor.

3. Check Into Cash: Payday Loan
June 2006 to June 2007
Center Manager: Review operating results of center daily, weekly and monthly to identify areas of
opportunity for increased profits and decreased expenses. Ensure procedures outlining opening, closing,
banking, collections, audits, local store marketing (LSM), all Loss Prevention (LP) procedures, and other
company policies are followed daily. Ensure compliance with Federal, State, and local laws. Control cash
flow, balancing and audits while maintaining LP standards. Maintain company standards as related to
staffing, operations, marketing, collections and customer service.
Employee Relations - Recruiting, hiring, training, disciplining, evaluating, developing, and terminating of
center staff. Maintain employee files and process all new hire paperwork according to company timeline.
• Collections:
• Customer Service:
• Data Entry:
• Account Maintenance:
• Marketing: Local Travel
• Sales:
• Phone Calls:
H&R Block: Taxes
December 2005 to 2010 (Seasonal)
Tax Professional: Knowledge of national, state and local taxes up to date, primary duty to help prepare

4. tax returns to keep clients from paying unnecessary taxes. Must analyze tax forms, enter data into a
computer system, perform mathematical operations and submit forms to appropriate government
offices.
Pittman and Alexander Law Offices: Secretary/Paralegal
January 2004 to January 2006
Paralegal: Summarizing legal documents
Performing records research, Performing legal research, Coordinating research, Checking legal forms for
accuracy. Preparing reports, preparing correspondence, drafting all sorts of legal documents, preparing
declarations, Preparing form complaints.
Secretary: prepare and manage correspondence, reports and documents organize and coordinate
meetings, conferences, travel arrangements type and distribute minutes of meetings, implement and
maintain office systems. Maintain schedules and calendars arrange and confirm appointments organize
internal and external events, handle incoming mail and other material, set up and maintain filing systems,
set up work procedures collate information, maintain databases, communicate verbally and in writing to
answer inquiries and provide information, liaison with internal and external contacts, coordinate the flow of
information both internally and externally. Operate office equipment, manage office space.
Toddle Inn
January 2002-January 2004
Toddler Teacher
Activities and Interests
Internet
Personal online college classes
Languages
English(native)
Personal Reference Darryl Pittman of Pittman and Alexander
Law Offices 216-291-1005