1. Unit 38 / 60 – 66 Linden Street
Sutherland NSW 2232
0416120020
BBrruuccee BBaallffoouurr
What can I bring to the table?
 10 years store retail experience
 7 years recruitment experience with 10 retail brands
 6 years HR experience with 3 Retail brands
Employment
HR Business Partner - JAG
APG and Co Pty LTD
May 2015 – Present
Key responsibilities
o Responsible for JAG Human Resources activities including JAG Head Office and 32
retail stores across QLD/VIC/NSW/SA/WA for over 350 staff.
o Working with key business partners including Retail Operations, Finance, Payroll, IT,
Customer Service team both internally and externally.
o Support and implementation of HR strategy in line with Retail Operations business
Brand Strategy
o Manage day to day HR operational activities including performance discussion,
store issues, breaches of company policy or process all in line with best practice and
legislative requirements.
o Develop and improve HR policies in response to changes in the business and
people capabilities with the aim to improve business performance.
o Assist with Retail Operations including day to day activities including weekly
conference calls to discuss store performance, weekend store communication
guides, feedback to stores, customer issues and complements.
o Oversaw store openings and closures which included including communication of
key dates/tasks and process to stores and key stakeholders, logistics, stock
consolidation, asset collation and re-distribution.
o Workers compensation including incident investigation, lodgement with state
insurers, team member consultation and pay reimbursement in line with Company
and State WHS policy and legislation.

2. o Salary reviews – yearly reviews of salary staff and ensuring compliance with Award
rates and provisions.
o Recruitment for all JAG roles in stores and head office based on required needs,
costs and timeframes. Included Designers, planners, national sales rep, buyers,
National Wholesale manager, store managers, assistant managers, sales consultants
and limited tenure sales consultants.
HR Officer – SPORTSCRAFT - SABA - JAG
APG and CO Pty Ltd
Oct 2010 – May 2015
Key responsibilities
o First point of contact for all HR and ER enquires from store and head office staff,
retail managers to ensure best practice and procedures are followed.
o Responsible for recruitment of staff based on SABA / Sportscraft brand criteria,
geographical location from start to finish including sourcing, screening,
interviewing, references, offer and continued communication to applicants during
this process.
o Management of Workers Compensation cases including communication with all
relevant parties including injured worker/ medical practitioners/ insurer and
external parties. Recoup costs incurred and close association with accounts payable
and payroll to ensure reimbursement and correct remuneration is paid based on
state legislation.
o Yearly Salary reviews of all store management teams by state, region. Detailed
discussions with Retail Line managers regarding performance and targets over the
review timeframe.
o Main contact from stores regarding payroll queries for pay, superannuation, tax
across SAP, ADP systems over this time.
o PageUp product expert for all HR and Retail team member.
Recruitment Analyst – Contract
APG and Co Pty Ltd (formally Apparel Group Pty Ltd)
Mar 2010 - Sept 2010 - 3 month extended to 6 months
 Employed to review recruitment strategy to align with PageUp functionality and
practicality with office and on the road users.
 Research and understand Apparel Group and HR recruitment strategy for
attraction of new employees across 2 retail brands in both freestand and
concession store environments nationwide.
 Creation of PageUp training guide for all users based on APG’s setup.
 Review and modify Apparel Group’s store and head office recruitment process’s
to save time, advertise effectively and report on recruitment activities.

3. System Consultant – Client Liaison
PageUp
April 2008 – March 2010
My time as System Consultant exposed me to working with some of Australia’s largest
corporations to deliver quality service and product satisfaction across their PageUp
Recruitment system. The last 12 months of this role involved expansion of our current
product offering and functionality for Succession Management, Performance Management
and Talent Management. I was able to use my HR experience to pinpoint opportunities.
Key Responsibilities:
o Establishing and maintaining strong client relationships of 20 – 25 clients*
o Contribution to a small lively team environment in Sydney’s satellite office
o Facilitating client meetings, group discussions and client training
o Key point of contact and 'subject matter expert' for clients system from applications,
screening tools, offers contracts and communication throughout their recruitment process
o Preparation and training clients in relation to the Page Up System
o Liaising with internal IT product development team, Implementation and Sales teams
o System contract development and updating
o Consultation of product development and future projects
o Manage project delivery for additional development of new functionality and modules
o Problem solving capability to offer best solution with clients needs and restrictions in mind
e.g. Timeframes, budget.
o Creation of reporting metrics for client HR reporting and business awareness
*Client account base included:
Commonwealth Bank, Zurich Financial Services, Optus, Alphawest, Macquarie bank, Cochlear,
BNP Paribas, Raytheon Australia, AMP, Seven Network, Mission Australia, Estee Lauder, Air
Services Australia, Casella Wines, Apparel Group, Fremantle Media, Fujitsu.
HR Officer Coles Supermarkets
NSW State Office
June 06 – December 06 (6-month secondment)
Oversaw 125 NSW Northern Coles and BI-LO Supermarkets - including Suburban and Regional
locations with HR issues/enquiries including:
 Communication to stores regarding HR projects, updates in policy and procedure.
 Direct contact for management/staff complaints & issues, ER and IR issues, investigations
regarding breaches of prescribed company policy and values.
Exposure to State restructure and closing of Coles NSW State office due to the change of
ownership to Wesfarmers which included asset collation and collection, restructure meetings.
o Co-ordinate & implement state trainee & school based trainee strategy for early FY07
o Assisted in management of company restructures including new appointments, relocations,
salary variances, redundancies, and asset collection.

4. o Assisted in the closing down of Coles Supermarkets State office due to restructure including
team member employment consultation, asset protection of office equipment &
documentation.
Achievements
o Implementation of new NSW/ACT Meat EBA 2006 achieving an 81% yes vote from
members in favour of the new agreement.
o Implemented traineeship strategy for supermarkets. Seventy new internal trainees signed
up in two months.
o Reviving of school based trainees within limited time frame, doubled the number of school
based trainees in stores.
Recruitment Officer
Coles Group HR Business Services
NSW State Office
Jan 2002- Jun 2006 & Dec 2006 – Apr 2008
Key Responsibilities
o Recruitment for 150 NSW Coles Group stores including BiLo, Coles, First Choice, Kmart,
Officeworks, Target.
o Liaise with Store Managers and Regional Managers regarding sourcing strategies and
current vacancies.
o Organise advertising, interviewing and selection processes for recruitment campaigns
o Interview applicants to determine job suitability through both group & 1 in 1 interview.
o Prepare shortlists of candidates for referral to employers for final selection
o Conduct reference checks for suitability of applicants before referral
o Provide feedback to applicants on the outcome of their application
o Prepare & facilitate Group Interviews for up to 80 applicants per session.
o Communication with employers and applicants.
o Prepare job descriptions & use these to create effective advertising
o Utilise E-Recruitment tools for all vacancies (Page Up and One Test systems)
o Training & ongoing coaching of new Recruitment Officers.
o Career & Employment expo shows – preparation, logistics and review.
o Management of 10 new stores recruitment from role identification, advertising, off site
group interviews, offers and store opening.
Achievements
o Redeployment of Kmart Taree, Kmart Camden team members due to store closure.
 Development of process strategy for team members to apply & be referred for
consideration for internal roles within the immediate area.
 Liaising & updating with Kmart HR on project progress.
o Recruitment officer for hard to fill areas like Eastern Suburbs of Sydney.
o Projects included creating job sourcing strategies & specific processes for Coles Express
sites. Previous recruitment efforts of 5-6 positions per week. Within the first 6 months fills
increased to 20-25 positions per week.
o Assist in social club activities such as movie nights, dinners & Christmas party.
o Safety Committee – Chullora site across 6 Coles Group brands

5. Duty Manager (Salaried)
Coles Manuka
Oct 2001 – DEC 2002
Grocery Manager
Coles stores in NSW ACT – Goulburn, Tuggeranong, Chisolm
Nov 1998 – Oct 2001
Management Trainee
Coles Goulburn
May 1997 – Nov 1998
Fresh Produce Service Assistant
Coles Goulburn
Dec 1992 – May 1997
Education
Bachelor of Business - Majoring in HR
Griffith University (Currently Studying)
Diploma of Human Resources
Bankstown TAFE
Completed Nov 2007
Certificate IV Human Resources
Presented with High Achievement Award
Bankstown TAFE
Completed Nov 2006
Certificate 2 in Training
Coles Institute
Completed 2007
Certificate of Management
Deakin University
Completed Mar 2000
Computer/Technology
Goulburn TAFE
Completed July 1993
High School Certificate
Yanco Agricultural High School
Completed 1992

6. Referees
Paula Holzhauser Tom Firth
Head of Human Resources GM JAG Clothing
APG and Co. APG and Co.
02 8306 3749 02 8306 3724
0421 796 903 0432 600 238
Michelle Kennedy Jules Hewett
HR Manager – Sportscraft Client Portfolio Manager
APG and Co. PageUp People
Line Manager
0412 344 778
Line Manager
0466 440 923
Heidi Kreuchen Christopher Martin
Client Portfolio Team Manager NSW/ACT Recruitment Leader
PageUp People Coles Group HR Business Services
Team Manager Line Manager
0414 958 909 02 9795 7361
0416 234 666
John Stevens
HR Manager Myer
Coles NSW HR Manager
0411 258 867