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Christine Clifford Confidentia...v 3


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Christine Clifford Confidentia...v 3

  1. 1. Christine Clifford 4 Myrtle Court Parafield Gardens 5107 ¿ 0429 345 987 ¿ Human Resources Professional ® Human Resources Professional, offering a 10-year HR career distinguished by commended performance and proven results. ® Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. HR SKILLS • Admin and data entry • Reception duties • Staff Recruitment & Retention • Employee Relations • Employment Law • Mediation & Advocacy • HR Policies & Procedures • Return to Work Coordinator • Orientation & On-Boarding • HRIS Technologies – Chris21 – Page Up • Training & Development • Performance Management • Benefits Administration • Working rights/restrictions • Taxation laws and processes PROFESSIONAL EXPERIENCE H&R BLOCK TAX CONSULTANTS – TAXATION CONSULTANT (SEASONAL) Ø Preparation of Taxation for Clients Ø Processing and submission of Taxation Ø Administration and Data entry Ø Filing Ø Reception duties Ø Accounts payable and banking Ø Mail internal and external Ø Maintaining office supplies SCOSA – SPASTIC CENTRES OF SA. NFP ORGANISATION July 2014 – December 2014 – contract People and Culture Ø Managing the learning and development of all scosa employees’. Ø Developed and implemented strategic training plan for the organisation. Ø Sourced training and working within budgets Ø Managing the training and development budget Ø Provided training reports to ensure compliance Ø Utilizing the HRIS (Chris21) to ensure clean data Ø Provided a training framework for the organisation Ø Development of turnover data and reporting Ø Provided support to the organisation with fundraising opportunities Ø Support the business with union activities (ASU) Ø Support HRM EBA negotiations Ø Ensured compliance with training records and data as per ISO 9001 audit
  2. 2. BP AUSTRALIA Ltd. — Adelaide/Melbourne - Australia HR Advisor/Officer, July 2006 to July 2014 Accountable for providing Human Resource Services to South Australian and Victorian Markets including corporate employees, Store Managers and Customer Service Representatives. As A Human Resources Officer for BP Retail, charged with the effective and sound HR initiatives within the direct market including providing support to the Operations Team in all aspects of HR and Industrial relations and providing support to the Southern Market in achieving all business goals and ensuring best HR practices are adopted and utilised within the BP Retail Business. Advice business leadership on the appropriate performance related reward solutions to drive the performance agenda and execute the agreed solutions. Provide advice and guidance to business leadership and line managers on HR policies and practices. Ensure compliance with standardised HR operations processes. Build capability in Retail Operations team to ensure silent running of operational HR activity across the business. Key Results: Ø Trained store management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Ø Personal efforts were cited as the driving force behind the markets employee-turnover rate reducing from 76% to 34% within an industry where high turnover is the norm Ø Negotiated a National Collective Workplace agreement for 3000 employees Ø Brought workers’ compensation program into full compliance in SA. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Ø Passionate about Safety of employees and as a result Awarded, “Safety First Champion Bp Awards 2009” Ø Introduced company’s first formal performance review program for Store Managers, creating a flexible and well-received tool that was later adopted nationally. Ø Supported the business through 3 significant organisational changes Ø Supported the business to resolve a number of Fair Work conciliations Ø Managed the Visa process for employee’s to ensure all employee’s working rights/restrictions AGOSTINO GROUP (BP CONVIENENCE RETAIL FRANCHISEE) — Adelaide S.A HR Manager, 2004 to 2006 Accountable for broad HR management practices including: Recruitment, Performance Management, Induction Training, Store Manager Training, Customer Service Representative training, OH&S, Agreements, Policy and Procedures, Industrial Relations and Risk Analysis and Audits Key Results: Ø Reworked new-hire orientation program to include HR information and company resources. Ø Managed complex and simple performance management cases EDUCATION & CERTIFICATIONS Ø H&R Block Taxation Course 2015 Ø Effective performance conversations BP Australia Ø Foundation Concepts in Sustainable Business Development
  3. 3. Ø Certificate IV Workplace Training and Assessment Ø Senior First Aid Ø Diploma OH&S Ø Return to Work Co-Coordinator training Ø BP Resource training – 2008 BP Investigation training Ø Diploma of HR Ø Diploma of Business Ø Equal Opportunity Contact Officer Ø Streets Ahead Safe Driver Training Ø BP Australia Document Security Training Ø Certificate IV Workplace Assessment and Training Ø Certificate IV Retail Management OF NOTE Computer Skills: Ø HRIS applications (Chris2, NPS, Page Up, SAP HR) Ø MS Office (Word, Excel, PowerPoint, Outlook) Ø Elite Taxation software Ø CIS Appointment scheduler and receipting REFEREES Lisa Elm HR Manager BP Australia 0477 032 0744 Crystal Murphy Human Resources BP Australia 0448 803 343 - 0417174834 Karen Wilson HR Advisor BP Australia 0423 019 990