Communication, after sales support, customer care, report building, track of the operational activities and providing end to end solution. Corporate communication, credit control and providing need based solutions were also an important role of job. Arranging for a an event and providing a platform where corporates especially our clients could together, share their views so that we could make our services better; event used to be highly interactive and energising over great refreshments etc. Business development and generating new business was also a part of my job. All the above form an integral part of a service industry in order to flourish and become the leading brand on pan india basis.

1. Bishwajit Kumar Shom
27, East Hospital Road, Purbachal South, P.O. Haltu, Kolkata – 700 078, West Bengal.
Phone – 9903786788 /9748554835
bkshom2008@gmail.com
bkshom2004@yahoo.com
Profile Snapshot: Domain: Marketing, Business Development & Sales. Role:
Managerial
PROFILE SUMMARY
 Over 18.4 years of proven success in Marketing & Sales, Relationship Management,
Customer Centricity. CTC 3.6 Lakhs (Consolidated)
 Recent: Working as FREE LANCER – WEB CONSULTANT
 Worked with INTERCALL SOLUTIONS as Business Development Manager
 Worked with Overnite Express Ltd as Assistant Branch In Charge
 An Out-of-the-Box thinker with a flair for charting out marketing strategies and
contributing towards enhancing business volumes & growth and achieving revenue and
profitability norms.
 Proven track record of escalating profitability levels and securing profitable clients.
 Adept at identifying and developing key High Net worth Individuals and institutional
clients for business excellence and accomplishment of targets.
Objective: Seeking to steer in a leading company BPO / Financial sector as a
Development Manager/Relationship Manager while integrating Sales and Marketing,
Business Development and leadership skills that drives organizational performance to world-
class levels.
PROFESSIONAL SKILLS AND EXPERTISE
 Relationship Management Identifying key/institutional accounts and High Net worth
Individuals, interacting with clients and achievement of service revenues.
 Sales & Marketing Developing marketing strategies to build customer preference and
drive volumes. Devising promotional programs for maximum market coverage and reach.
 Business Development: Achieving Targets; devising new plans and applying them.
PROFESSIONAL HISTORY
PRESENT – WEB CONSULTANT –FREE LANCER
INTERCALL SOLUTIONS – BPO (Business Development Manager) Sep 05 - Aug 14
OVERNITE EXPRESS LIMITED (Assistant Branch in Charge) June 1996 – Sep 2005
INTERCALL SOLUTIONS
Job responsibilities:-
 Tailor strategies to achieve stated goals by selling CAMPAIGNS/PROCESS to the CALL
CENTRES.

2.  Procure CAMPAIGNS from the end clients in US, UK or Australia.
 Process Training
 Review wealth creation.
 Assess Marketing Strategies, options to meet goals gap analysis and identify most
appropriate way to generate business in huge quantum.
 Strategies and rationale discussed with the clientele and facilitate the implementation of
all recommendations.
OVERNITE EXPRESS LTD
Job responsibilities: -
 Acquisition, Retention and Penetration of High Net worth Individuals base, ESPECIALLY
Corporate Marketing.
 Offering best solutions to the Corporate so that their GOODS, DOCUMENTS reach the
destinations on or before time.
 Offering Customer Service on a regular basis.
Key Achievements
 Client management has been excellent, 60% of existing clients are references from
existing clients.
 Sound communication skills with demonstrated abilities in training, team building &
driving front liners to highest echelons of performance.
 Made the BRANCH the BEST in KOLKATA.
EDUCATIONAL BACKGROUND
Bachelor of Arts OSMANIA UNIVERSITY, HYDERABAD
1993
AISSCE (XII) Kendriya Vidyalya – CBSE
AISSE(X) Kendriya Vidyalaya – CBSE
EXTRACURRICULAR ACTIVITIES
Represented school - at the REGIONAL LEVEL, in FOOTBALL and CRICKET and actively
participated, in other sports events.
PERSONAL DETAILS
Languages Known: English, Hindi, Bengali, Punjabi and Assamese.
Date of Birth: 13 – June – 1973
Nationality: INDIAN
N.B: Sold Premium Club Memberships in the year 2009 – 2010, as a
part timer. Worked as Insurance agent as a part timer in the
year 2003 with OM KOTAK MAHINDRA LIFE INSURANCE.