1. Nicole J. Akowski
18645 N 71st Dr.
Glendale, AZ, 85308
Phone: 858-395-6466 E-Mail: akowskinicole@yahoo.com
Accolades
Ritz-Carlton Hotel Company
 Five Star of the Quarter Nominee (as Event Concierge 1st quarter 2014)
o Top-10 in Brand In Meeting Planner OSAT
o Top-10 in Brand In Individual Guest OSAT
o Top 5 Rated Business Center in the brand
 Five Star of the Quarter (as Event Concierge 2nd quarter 2013)
o Top 5 Rated Business Center in the brand
o Top 3 in Event Concierge Responsiveness
o Finished Top-5 in company Meeting Planner OSAT
 Five Star of the Quarter Nominee (as Event Concierge 4th quarter 2012)
o #1 Rated Business Center in the brand
o Top 5 Event Concierge Responsiveness
Experience
Destination Hotels, The Camby
Catering & Conference Services Specialist February 2016 – Present
 Manage the planning, execution and supervision of assigned events to include sales, negotiations and client
satisfaction
 Plan and develop programs, resumes, agendas, BEO’s and services utilizing the sales and catering system
according to client requirements and hotel guidelines
 Create external communications to include contract addendums,introductory letters, appropriate property
information, contracts,proposals,and tentative schedule of events for assignedgroups
 Proactively up-selling to customer needs
Destination Hotels, L’Auberge Del Mar
Catering & Specialty Sales Coordinator June 2015 – December 2015
 Responsible for the profitable management of group and catering pieces of business
 Procure and contract Social Catering events and large party events in the food & beverage outlets
 Plan and execute corporate, non-profit and social events

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 Clearly and effectively communicate details of entire program to the hotel operations team
 Build and maintain guest relationships in order to develop brand and property loyalty
 Emphasize and focus on increasing Meeting Planner Engagement scores through personalized service and Creative
upselling
 Consistently exceeding individual goals: unifocus, upsell and banquet budget
Destination Hotels, Paradise Point
Meeting Concierge December 2014 – June 2015
 Partnered with Meeting & Special Event and large banquets teamas a liaison for onsite meeting planners
 Took a leadership role on groups requiring large amounts of attention from pre planning phase to post conference
phase.
The Ritz-Carlton, Dove Mountain
Lead Event Concierge November 2011-November 2014
 Responsible for the day to day operation of a high volume business center
 Saw an increase in all disciplines as tracked by Gallup
 Event Concierge Responsiveness, Business CenterOSAT, Accuracy of BEO
 Partnered with Meeting & Special Event and large banquets teamas a liaison for onsite meeting planners
 Took a leadership role on groups requiring large amounts of attention from pre planning phase to post conference
phase
Education
Pima Community College 2013-2015
Hospitality & Resort management
Skills
- CITY Certified - Social Tables Certified - Open Table Certified
- Delphi Certified - Meeting Matrix Certified - Proficient in Word, Excel, and PowerPoint