1. Brian Vranch
95 Morris Avenue
West Milford, NJ 07480
973-769-3678
brianv1980@gmail.com
OBJECTIVE
I am looking for a new position in the field of automotive estimatics. I have nearly 11
years experience in automotive service field and even more experience in sales and
customer service. I am extremely reliable and dependent. I am looking to join a company
that has opportunity for advancement and one that I can be apart of for many years to come.
I do have a four year degree in Business and my customer service is outstanding as my
service advisor awards will dictate. Most of my experience is with Subaru of America and
BridgeStone/Firestone. I am a smart quick learner and will be willing to put forth the effort
necessary to become proficient in this position. I will be an asset to your company for
many more years to come. I just need the opportunity to do so.
EXPERIENCE
(2007 –present) Subaru of America Wayne, New Jersey
Assistant Service Manager
Since started we have seen a 215% growth in sales while Gross Product has remained 79%
Oversee the scheduling and productivity of a staff of nine coworkers
Responsible for ensuring that new credit applications are extended to all customers
Handle accounts payable, inventory, quotas, advertising and payroll services
Make managerial decisions
Provide excellent customer service
Problem management to ensure customer satisfaction
Warranty claim processing
Autobody damage estimator
2004 – 2007 Bridgestone/Firestone Denville, New Jersey
Manager of Tire Sales / Assistant Manager
Provide quality customer service and sales
Handle inventory and payroll processing
Managerial duties

2. 2000-2004 Ultimate Audio Inc. Kinnelon, New Jersey
Electronics Technician
Provide quality customer service and sales
Install and service electrical equipment in vehicles
Troubleshoot problems within a vehicle’s electrical system
1998-2000 Tom M Thomsen, State Farm Agency Clifton, New Jersey
Data Entry
General clerical duties
EDUCATION
1999-2003 Montclair State University Montclair, New Jersey
Bachelors of Science, Business Administration with a Concentration in Management
Information Systems
Graduated December 2003 with 3.321 GPA with honors
Scholar Athlete Award
SKILLS
Considerable experience and exceptional skills in management and customer service
-Able to work in a fast paced environment
-Respond quickly to a situation and make good decisions
-Successfully resolve customer concerns
-Experienced in programming, networking, Oracle and web design
-Proficient in Microsoft Office, Windows and MAC OS platform
-Excellent interpersonal skills, able to work with all levels of management, staff and
customers
-Understanding of financial concepts
-Autobody Estimates
ACHIEVEMENTS AND AWARDS
-2008 to 2014 service advisor excellence award
-Customer Service Index (CSI) average score 925