1. Damon A Norton
1713 12th St
Moline IL, 61265
Phone (563) 370-4034
OBJECTIVE: To secure a challenging position utilizing my leadership abilities, training and experience.
QUALIFICATIONS
 Record of success as a technician, as support to management & in management.
 As a shop supervisor(Foreman), I had a key role in the success & maintaining a level of success that had
not been achieved previously.
 Good leadership skills.
 Effective communicator, both verbally and in writing.
 Proven ability to identify and solve problems and creation of ideas for improvement.
 Completed training early for all position changes or promotions.
 Location has been number one or two in profit.
 Responsible for recruiting and training employees.
 Responsible for improving efficiency & employee morale.
 Familiar with several forms of manufacturer/ vendor warranty & technical processes.
 Motivated and willing to do what is necessary to achieve goals/success.
 Consistently achieved sales goals
 21years of experience in a Dealership environment. 13 in a diesel shop, on the floor. 4 years as a weekend
supervisor. 3 years as dayshift foreman in a high volume shop, providing guidance and direction to 11
technicians, in addition to some management responsibilities. 12 months as Service Manager in a high
volume shop, having attained sales goals.
 Detail oriented.
 Responsible for the safety practices of employees & shop. Twice a week, performing "Safety Observations"
to help with safety awareness. Monitoring an employee for any safety violations or concerns, such as
situational awareness for possible hazards, positioning, proper ppe, etc.
 Responsible for maintaining & strengthening interdepartmental relationships.
 Responsible for building & strengthening Customer relationships.
PROFESSIONAL EXPERIENCE
June 2006 -Present, Service Manager, Thompson Truck and Trailer (International Dealer)
 As a technician - Diagnosing and repair of class 8 and Medium duty trucks, bumper to bumper. A/C,
Steering, Brakes, Electrical/Electronic Electrical/Electronic (Including Multiplexing), ABS, Engine, etc.
Majority of jobs on Engine and Electrical/Electronics. Relied upon as being able to be given a difficult task,
confident that there would be a resolution and the repairs made would be of high quality.
 As a technician - Supported the management team with inspections, equipment repairs & acquisitions.
 As a shop foreman for 3 years - Responsible for the direction & guidance of 11 dayshift technicians in a
large volume shop that moved an average of 350-500 vehicles through the shop per month.
 Responsible for budgets and sales projection for department, with 23 personnel.
 Responsible for processing Workhorse & Isuzu warranty claims.
 Responsible for creating, figuring and closing work orders.
 Responsible for creating and reviewing estimates

2.  Responsible for customer conflict resolution, in both the Foreman and Service Manager position.
 Responsible for tooling repair & Purchasing.
 Responsible for recruiting, hiring, and training employees.
 Responsible for achieving Sales Goals
August 2005- June 2006, Service Technician, Twin Bridges Mack/Volvo
 Diagnosing & repair of class 8 & Medium duty trucks. Majority of jobs on Engine & Electrical/Electronics.
 Quickly came up to speed on Mack & Volvo Diagnostics & Repairs. Became a valued member of the shop.
May 2004-June 2005, Service Technician, Thompson Truck & Trailer (International Dealer)
 Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine &
Electrical/Electronics.
May 2003-May 2004, Service Technician, Cummins Great Plains
 Diagnosis & repairs of Cummins engines.
 Quickly came up to speed & became a valued member of the shop.
September 1999-January 2003, Service Technician, Thompson Truck & Trailer (International Dealer)
 Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine &
Electrical/Electronic.
 Held ASE certification of Master Truck Technician
September 1998-September 1999, Service Technician-Weekend Foreman, Quad City Freightliner
 Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine &
Electrical/Electronics
 Held ASE certification of Master Truck Technician
 Weekend (Saturday & Sunday) Foreman.
 Company was sold
August 1994-September 1998, Service Technician-Weekend Foreman, Riverside International
 Diagnosing & repair of class 8 & Medium duty trucks, bumper to bumper. Majority of jobs on Engine &
Electrical/Electronics
 Held ASE certification of Master Truck Technician
 Weekend (Saturday & Sunday) Foreman.
 Company split & was sold
EDUCATION
- High School Diploma, Moline Sr. High School, Moline IL.
- Completion of online and in-person technician training at Cummins, Volvo/Mack, Freightliner &
International dealerships.
- Completion of Supervisor, Foreman & Service Manager Training for International Dealership.
NOTE: I believe my experiences & skills would allow me to be a valuable member of your team. Together we
would be able to maintain your success & work together to achieve even greater accomplishments.