1. Customer Service Professional
Page 1
Jeevan Miranda
Mobile: +91 9769506334
Objective
Seekingachallengingrole asa seniorcustomerservice professional withexcellentcommunication,
goodnegotiationskills andability to identify problems & implement effectivesolutions
Summary
Self-motivatedandanenthusiasticaspiringcustomerservice associatewhoneeds an opportunity
to support the growth and profitability of an organization that encourages advancement and
rewards by providing equal opportunities to utilize my potential.
Selective Accomplishments
 PGDHRM from Welingkar’s Institute of Management with 67% (2009- 11)
Technical skills
Microsoft Office, SQL
Professional Experience
Company Cimpress India Pvt. Ltd (VistaPrint), since 04 Jan’16
Designation Customer Care Specialist
Rolesand
Responsibilities
 Providing customer service forinbound queries relating order
cancellation, refunds, order, design assistance and urgent
delivery
 Answer email queries for the same
Company
FedEx Express TSCS India Pvt. Ltd,Since 13th Mar ’13 to 16th Dec
‘2014
Designation Customer Service associate
Rolesand
Responsibilities
 Providing customer service forinbound queries
 Ensuring delivery of the international/ domestic shipments
 Coaching new trainees on process improvements
 Sharing product/ process updates team wise
 Conducting online trainings

2. Customer Service Professional
Page 2
Company I-Pro HR Services Pvt. Ltd, Since 09th Apr ‘12 to 20th Nov ‘2012
Designation HR Executive
Rolesand
Responsibilities
 Searching profiles on job portals like Naukri, Monster, Times
Jobs
 Screening profiles and interviewing potential candidates
 Issuing offer letters
 Joining and induction
 Handling middle and junior level requirements
 Client acquisition and co-ordination
 Maintaining weekly MIS report
Company Convergys, Since 08th Aug ‘11 to 31st Mar ‘2012
Designation Senior Customer Care Officer
Rolesand
Responsibilities
 Providing customer service for one of the 2nd largest telecom
service provider of Australia – “OPTUS.’’
 Handled customer queries related to complex billing issues,
price plan changes of Local Access Telephony and Digital TV
Company Opportune HR, Since 15th Nov ‘08 to 25th May ‘2011
Designation Recruitment Consultant
Rolesand
Responsibilities
End to End recruitment of positions across all the functions
 Hands on job portals like Monster & Times Jobs
 Handled middle and junior level recruitment
 Screening profiles and interviewing potential candidates
 Web 2.0 Hiring
 Mapping of competitors and maintaining database
 Creating applicant pool to reduce time to fill

3. Customer Service Professional
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Company WNS Global Service, Since 20th Mar ‘07 till 1st July ‘2008.
Designation Senior Customer Service Specialist
Rolesand
Responsibilities
Worked as a Customer Care specialist forAVON process.
Providing productinformation to the callers of U.S.A
EDUCATION:-
Exam College/University Year Marks
B.A Universityof Mumbai 2005 42.5%
HSC SSC andHSC Board
Maharashtra
2002 40.67%
SSC SSC andHSC Board
Maharashtra
2000 42.8%
Extra-Curricular Activities/Interests
 Listening to music
 Singing
 Playing computer games
Personal Details
Full Name : JeevanJohnMiranda
Date of Birth : 09th
Dec, 1981
Address : 50-B/ 41, VrindavanSociety
Thane- West,400601
Personal E-mail: jeevanmiranda@gmail.com
jeevanmiranda@yahoo.co.in
Languages : English, Hindi, Marathi (Native)
Marital Status : Married
Passport status : Available. Expiry 06/05/2017
References
Available upon request