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FLORA ASONGWE, RHIA, PMP
2021 Kegsworth Drive 301.675.0931
Charlotte, NC 28273 fnasongwe@gmail.com
PROJ ECT MANAGER /HEALTH INFORMATION MANAGEMENT
PROF ESSIONAL
S T RAT EGY | L E ADE R S HI P | PE R FORMANCE
Accomplished and certified Project Manager and Health Information Management professional with
experience with HIM system implementations and conversions. Ability to combine technical and business
solutions to support overall corporate strategic goals and expert in analyzing data, resolving problems, and
providing superb customer service. Trained in techniques for successfully managing information technology
infrastructure, development, and operations. Innate ability to build rapport with clients and colleagues and
succeed in high-pressure, challenging, and deadline-driven environments. Adept at training, mentoring,
coaching, and managing teams. Seeking to utilize my hands-on experience in a role with a respected
organization that rewards hard work, commitment, and results.
AREAS OF EXPERTISE
 Project Management
 Strategic Planning
 HIM Operations
 ICD-9-CM/CPT-4 Coding
 Cerner Provision Document
Imaging
 Cerner Clinical Reporting and
RRD
 Data Standardization
 Crisis Resolution
 Relationship Management
 Soarian HIM
 HIPAA Compliance
 Cerner PowerChart
 Cerner Order-based
application modules
 Vendor Management
 EMR Implementation
 Quantitative/Qualitative
Analysis
 Patient Accounting
Modules
 Team Mentoring/Training
 Medicare/Medicaid
PROFESSIONAL EXPERIENCE
MONUMENT CONSULTING, NASHVILLE, TN 2013 – 2014
TEAM LEAD/PROJECT MANAGER
 Project managed all aspects of the historical clinical documentation conversion projects for 19 acute
care facilities using an integrated customized 3rd party application with Cerner PowerChart including
procuring vendor resources, defining clinical data retention criteria, monitoring scheduled activities
to ensure on time product delivery and resolving clinician issues and concerns concerning clinical
content availability.
 Served as project lead for the document archiving conversion projects from various legacy systems
including McKesson HPF, Optimum RCM (Keane) and standalone 3rd party solutions to the Cerner
CPDI platform.
 Coordinated CPDI integration testing with both HL7 and COLD 3rd party vendors including Net Health
Wound Expert, GE Muse, ReDoc, ProVation Gastroenterology, Olympus Endoworks, Epiphany
Healthcare, Xcelera Cardiology, Summit GI and MedHost.
 Created and maintained detailed project documentation, including scope documents, project plans,
3rd party vendor contracts, performance metrics, status reports, and project dashboard updates.
 Supervised the deployment of all HIM project conversion activi ties including hospital-wide
documentation and distribution systems using Cerner Clinical Reporting and RRD modules, HIM core
applications using the Cerner Profile module and MPI and Patient Management modules using
MedHost and Cerner Core modules.
 Demonstrated strong leadership and time management skills to successfully keep HIM projects,
team members, and organization on track as HIM Team Lead for deployment services.
 Managed HIM IS system implementation standards and vendor implementation plans, coordinated
the implementation of new solutions including project planning, work plan development, tracking

2. and monitoring of the project; development of project organizational structure to successfully
accomplish project objectives in alignment with corporate standards.
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THE CSI COMPANIES, CHARLOTTE, NC 2007 – 2013
SENIOR HIM CONSULTANT
 Acted as project lead on all aspects of health information and informatics departmental conversion
activities for over 23 community-based and urban acute care facilities.
 Served as project lead for all HIM dictation and transcription conversion activities including
integration with 3M’s VoiceScript, ChartScript, and ChartScript.net applications; MModel’s Clarity
platform; Winscribe; and various independent dictation and transcription service providers.
 Coordinated radiology and cardiology dictation and transcription conversion activities with various
Picture Archiving and Communication Systems (PACS) including Phillips iSite; Fuji Synapse; McKesson
HMI; Agfa IMPAX; and Carestream Radiology and Cardiology systems and various radiology speech
recognition systems.
 Utilized corporate HIM standards to manage conversion activities for McKesson Horizon Physician
Portal, Siemens Lifetime Clinical Record, HMS ClinView, McKesson Clinical Browser, and Meditech
Patient Care Inquiry physician portal and dashboard applications.
 Coordinated electronic medical record systems—such as McKesson Horizon Patient Folder and 3M
ChartView applications—physician office based EMRs, and in-house clinical documentation system
conversion activities, including application and workflow redesign and system security review.
 Oversaw all conversion activities for the 3M DRG encoder installation or migration projects
 Supported HL7 interface installation and testing by maintaining accurate and complete integration
documentation for patient identifier transcribed report data flows and routing to ancillary systems
and EMRs.
 Coordinated master patient index (MPI)/AR conversion projects: gathering data conversion
requirements, mapping, legacy data extraction, data transfer, and issue resolution with various
vendors including HMS, Meditech, Invision EAD, and McKesson Star and Series MPI databases.
 Directed all duplicate medical record MPI cleanup projects for patient information repositories
enterprise wide and contract with 3rd party vendors as needed to achieve less than 5% duplicate
rate maximum for conversion facilities.
 Collaborated with corporate HIM business partners to ensure that conversion activities remain
aligned with corporate policy and standards.
 Partnered with Patient Financial Services to improve revenue cycle practices using system
enhancements and industry benchmarking methods for RCM.
 Proactively monitored and evaluated project activities to ensure project stakeholder expectations
are addressed.
 Served as Subject Matter Expert (SME) on patient database architecture design, 3rd party interface
testing, and HIE vendor certification process.
ASC CONSULTING, CHARLOTTE, NC 2006 - 2007
SENIOR CONSULTANT
 Coordinated the development and implementation of project management plans assigned by a
management team member for HIM conversion projects: managed vendor relationships and
contractual agreements, engaged multidisciplinary teams in new system acquisitions, and organized
vendor product demonstrations.
 Managed IS system implementation standards and vendor implementation plans; coordinated the
implementation of new solutions, including project planning, work plan development, project
tracking and monitoring, and project organization structure development.
 Trained various levels of client end-users on application features, including system optimization
tools.
 Acted as Soarian e-HIM Consultant, including Soarian EDM, OMR and Completion Management, as
well as PFS design and implementation.
 Maintained in-depth knowledge of hospital/corporate programs in relation to corporate compliance
and quantitative and qualitative analysis experience.

3.  Performed HIM departmental policy and procedure revision and compliance analysis; coordinated
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resource educational and training analysis.
 Provided consultative services, including workflow redesign and project definition, scope, and
realization.
OPHTHALMIC IMAGING SYSTEMS, CHARLOTTE, NC 2006
EMR IMPLEMENTATION CONSULTANT
 Managed Nextgen EMR and ICS implementation projects for OISI ophthalmology physician clients.
 Built and configured Nextgen templates and documents templates for clients.
 Provided comprehensive consultative services.
 Spearheaded both onsite and remote client training for management and end users.
 Conducted testing (patch and/or upgrade) before client.
MEDCATH, INC., CHARLOTTE, NC 2006
CORPORATE IMPLEMENTATION SPECIALIST
 Provided corporate support for the McKesson HBOC STAR ADT, medical records, and Clinical
Browser applications.
 Directed implementation of Horizon Patient Folder at the various client sites.
 Provided secondary level/enhanced support and coordination for assigned applications and
interfaces.
 Conducted testing (Patch and/or Unit) for assigned applications; updated test conditions based on
application design; updated help desk software and logs for patch testing.
 Participated in system/ integration testing with primary focus on assigned applications; completed
necessary updates as functions/feature changed or were added.
BON SECOURS RICHMOND HEALTH SYSTEM, RICHMOND, VA 2004 - 2005
SYSTEMS ADMINISTRATOR/ CODING QUALITY COORDINATOR
 Managed the Data Quality Initiative Project for a multi -facility healthcare system: supervised cross-functional
departmental teams and netted an overall improvement in core measure scores of 20%
within the first 6 months of implementation.
 Created the 3M Quality Manger review screens to capture abstracted data elements to support the
data abstraction process.
 Coordinated the testing of new 3M products and updated the 3M GRV3 Interface and 3M APR DRG
Grouper.
 Maintained and managed 3M tables and databases for all three Bon Secours Richmond Hospitals.
 Facilitated the accurate production of statistical information for Quality Management groups
utilizing 3M Quality Manager Reports and Crystal Report writing.
 Trained, monitored, and managed data abstraction, data quality, and data submission processes
within established guidelines.
 Coordinated and utilized Continuous Quality Improvement processes to ensure data accuracy and
integrity.
 Created and taught educational programs for staff, hospital departments, and medical staff on ORYX
and Premier Data quality issues.
 Developed reports for ORYX and HQI Quality Indicators.
3M SYSTEMS INC., SILVER SPRING, MD 2001 - 2004
SYSTEMS ADMINISTRATOR/ CODING QUALITY COORDINATOR
 Acted as 3M Senior Implementation Consultant for ChartScript, ChartScriptMD, CharFact/Locator,
ESA, ChartView, ClinTrac, ChartRelease, DisclosureTrac, ChartView, and ChartScan.
 Delivered software training to internal and external clients on 3M products and assisted in the
revision of training and educational materials.
 Participated in all SDLC activities, including system assessment, designs and builds, testing and
verification, and training and go-live support.
 Collaborated with Client Support Center and Implementation Project Teams to ensure successful
project transitions to corporate support.

4.  Managed Support Team to ensure each client had a successful implementation experience.
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EDUCATION & TRAINING
BACHELOR OF SCIENCE, HEALTH INFORMATION MANAGEMENT
Chicago State University, Chicago, IL, 2001
PROFESSIONAL AFFILIATIONS
MEMBER
American Health Information Management Association,
International Federation of Health Records Organization
Project Management Institute (National and North Carolina)