Professional Resume

1. Laura Crossman RN, BSN Page 1
LAURA CROSSMAN RN, BSN
1433 Kingman Drive  St. Joseph, MI 49085  Phone: 269-428-4425  crossman1433@aol.com
Epic Willow Pharmacy / Inpatient Procedure Orders Analyst
Epic certified technology professional with experience in enterprise implementations of healthcare information
and EHR systems. Expert in gathering, analyzing and defining business and functional requirements; software
design, gap analysis and other decision-making tools; leading Go-Live Cutover and 90,60,30-day Go-Live
Implementation initiatives; designing/re-engineering processes, workflows and technology solutions for
healthcare systems and networks. Proven ability to lead seamless implementations and deliver next-generation
technical solutions improving revenues, margins and workplace productivity.
Epic Build Skills Expertise
 Simple & Mixture (ERX) Medication Build
 Frequencies (EFQ) set-up
 Order Composer Configuration (OCC)
 Preference Lists/Med Lists
 Order Sets (PRL)/Order Panel (OSQ) Build
 SmartTexts, SmartLinks, SmartLists Build
 Charge on Admin vs. Charge on Dispense
 FDB (First Data Bank) Med Load
 Alternative Alerts (LMA)
 Pharmacy Cart Build
 Security Build (EMP) (SER) (E2R) (LPR)
 Pharmacy Record (PHR) set-up
 Pharmacist Dashboard / Radar Configuration
 In-Basket Design including Web Redirectories
 Barcoding / Barcode Validation
 Custom NDC Build
 Label / Label Routing Build
 One-Step Med Configuration for OpTime/Anesthesia
 BCMA (Barcode Med Administration)
 Dispensing Logic
Professional Experience
BASSETT HEALTHCARE – COOPERSTOWN, NY July 2015-Present
Epic Willow Consultant
 Epic / ProVation evidenced-based order set review/build
MEMORIAL HEALTH – SAVANNAH, GA Dec 2014 – May 2015
Epic Willow Consultant
 Built, tested and obtained validation for:
o All Pharmacy Labels (35 total)
o Label Routing for all dispense codes
o Custom Labels (prior to transitioning to CNR)
o Pharmacy Security Build (Technicians, Charge Supervisor, Pharmacists & Managers)
 Willow Lead for Integrated Testing
o Created Sherlock tickets to report integrated testing issues.
o Collaborated with all applicable teams to resolve build issues discovered during integrated
testing.
o Researched and proposed build solutions related to integrated testing issues.
 Go-Live Command Center Support
PARKVIEW HEALTH – FORT WAYNE, IN 2012-Aug 2014
Epic Willow Consultant
 Willow Lead for the Community Connect Project (Paulding County Hospital).
o Built, tested and obtained validation for all build related to Willow for:
 Ohio State Board of Pharmacy Positive ID

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 Analysis, review & build of all Willow workflows to accommodate a Non-Parkview
owned hospital
o Go-Live & Post Go-Live Support
 Built, tested and obtained validation for:
o Specialty Preference Lists
o Respiratory Therapy ERX/EAP Order Panel Build
o Alternative Alerts for Therapeutic Interchanges & Combo Meds
o Oral Liquid Build to accommodate age-based contextual dispensing including Orderables
 Go-Live Command Center support (rolling Go-Live – 2 main hospitals then 4 Community Hospitals)
 Post Go-Live liaison for ticket investigation and resolution.
LAKELAND HEALTHCARE – ST. JOSEPH, MI 2006-2013
Willow Pharmacy/Inpatient Procedure Orders Analyst - ConnectCare 2010-2013
 Lead the Willow team with the investigation, planning and implementation of Epic software.
 Provided leadership and direction.
 Analyzed operational workflows and Epic functionality to guide gap analysis, options, decision-making and
maintenance.
 Served as a conduit for aligning resources and activities related to Epic topics and issues.
 Lead clinical/operational activities in software design, configuration, implementation, testing, and
activation of Epic software.
 Developed detailed project schedules; coordinated and scheduled meetings; Lead for the 90-60-30 Day
GLRA.
 Built, Tested and Validated build for ERX’s, LPF’s, OSQ’s, LMA’s, IDM’s, NDC’s, EFQ’s, OCC’s and all Willow
Security.
 Implemented charging overrides for a newly purchased hospital to ride out a different med vendor contract
(including OSQ overrides based on hospital location for Order Sets).
 Collaborated with Up-to-Date to sync Epic so that End Users could earn CME’s.
 Participated in the review and testing of Nova Notes for SU’s and the 2010-2012 upgrade.
 Coordinated new application functionality with the training team.
 Go-Live Command Center Support & Post Go-Live liaison for ticket investigation and resolution.
Registered Nurse – Medical/Oncology 2007-2010
Nurse Technician – Float Pool 2006-2007
 Charge Nurse - coordinated admission processes; maintained staff schedules; managed floor PRN.
 Mentor and preceptor including delegation utilizing a team approach.
 Managed care and ADL’s; updated Care Plans; performed nursing assessments and documentation.
 Collaborated with the multi-disciplinary team to provide exceptional patient care.
LAKESIDE CANCER SPECIALISTS – ST. JOSEPH, MI 2010
Registered Nurse – Infusion Clinic
 Conducted nurse evaluations.
 Accessed and verified parenteral infusion site during chemotherapeutic infusion.
 Monitored vitals per protocol; performed ongoing assessments during infusion.
 Documentation via Electronic Health Record – ONCO EMR.

3. Laura Crossman RN, BSN Page 3
ALL-PHASE ELECTRIC SUPPLY – BENTON HARBOR, MI 1999-2005
Accounts Receivable Clerk 2001-2005
Accounts Payable Clerk 1999-2001
 Prepared and entered all customer payments via NXTREND and CMS systems.
 Designed and implemented an EXCEL spreadsheet to manage Bad Debt write-offs and recoveries.
 Managed monthly bank reconciliations, daily deposits and credit card payments, collection calls.
 Processed invoices to purchase orders, evaluated and resolved problematic invoices, applied credits and
charge backs to vendor accounts.
FIFTH THIRD BANK – STEVENSVILLE, MI 1997-1998
Customer Service Representative
 Processed loan applications and wire transfers.
 Managed office during staffing shortage; including day to day operations, customer complaints, supervision
and scheduling of employees.
 Ordered and maintained supply of inventory to manage office.
 Collaborated with the main headquarters to balance cash drawers, ATM and office vault.
 Knowledge and application of deposits, withdrawals, certificate of deposits, money orders and transfers.
THE BUCKLE – BENTON HARBOR, MI 1996-1998
Team Leader
 Merchandised clothing by creating new wall layouts and designs.
 Supervised all employees during the absence of the store manager.
 Ordered and maintained supply of inventory; Implemented markdowns.
 Increased revenue by displaying exceptional salesmanship and customer service skills.
 Collaborated with management to perform cash drawer balancing and deposits.
Education
BETHEL COLLEGE – MISHAWAKA, IN
Bachelor’s Degree in Applied Science – 2010
 NLNAC accredited
 GPA 3.95
 Sigma Theta Tau International Honor Society
LAKE MICHIGAN COLLEGE – BENTON HARBOR, MI
Associate Degree in Applied Science – 2007
 NLNAC accredited
 GPA 3.12
 Phi Theta Kappa Honor Society
 Certificate of Achievement for academic proficiency in Critical Thinking
LAKESHORE HIGH SCHOOL – STEVENSVILLE, MI
General Diploma - 1997
 GPA 3.45
 Mathematics and Reading endorsements
 Drug Abuse Resistance Education (DARE)
 Cheerleading, Track, Softball

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 Quill & Scroll award
Certifications & Specialized Training
Registered Nurse (RN) license # 4704261247
Basic Life Support (BLS) / CPR Certified
Advanced Cardiac Life Support (ACLS) Certified
Chemotherapy Certification – Oncology Nursing Society # 350918
2010 Willow Pharmacy Certified w/ 2012, 2014 & 2015 NVT – Epic
2010 Inpatient Procedure Orders Certified w/ 2012, 2014 & 2015 NVT - Epic
References
Available upon request