1. DENEE JORDAN
denee.jordan@comcast.net ▪ 708.297.6735
19524 Maggie’s Way, Mokena IL 60448
EXECUTIVE ASSISTANT AND PROJECT MANAGEMENT
Administrative professional with proven experience in operations and project management within the financial and HVAC sector.
Adept at leading teams through process improvement and organizational development initiatives in a variety of environments. Proven
track record of cross-functional leadership. Strong analytical, collaborative, and decisive leadership to direct multifaceted projects
that propel organizational growth.
PROFESSIONAL EXPERIENCE
INTEGRITY HEATING & COOLING, INC. – MOKENA, IL 2007 to Present.
A leader in the HVAC industry. Sales, service and installation for 20 years.
OWNER/OFFICE MANAGER/DISPATCH MANAGER/BOOKKEEPER
Own and operate a successful mid-sized HVAC company in Mokena, IL. Work independently and decisively, utilizing my
skills to complete a myriad of roles and tasks. Oversee processes, new employee training, all I.T. and maintenance of all
in house equipment. Manage dispatch department (8 employees), bookkeeper.
− Human Resource Liaison
− Document creation
− Maintain network and computer infrastructure
− Employee record keeping
− Hiring and training of all new dispatchers
− Maintaining customer service and quality assurance
− Appointment creation
− Payroll
− Vendor payments
− Receiving customer payments
− Management of I.T. processes: phones, workstations, software updates
− Data entry utilizing industry-specific software
GTCR GOLDER RAUNER, LLC – CHICAGO, IL 2001 to 2007.
A leader in private equity for over 35 years.
EXECUTIVE ASSISTANT TO BRUCE RAUNER, PRINCIPAL AND CHAIRMAN OF THE BOARD
Promoted in July 2001 to Executive Assistant to Mr. Rauner. Oversaw the day-to-day operation of Mr. Rauner’s office.
First point of contact for Mr. Rauner. Worked independently, and applied analytical skills to maintain Mr. Rauner’s
extensive calendar, able to troubleshoot as needed.
− Extensive travel arrangement
− Extensive meeting arrangement
− Trained and supervised Mr. Rauner’s 2nd assistant (support role for the Executive Assistant)
− Managed all personal files and records
− Conference calls
− Managed all email accounts for Mr. Rauner
− Data entry utilizing industry-specific software

2. ADMINISTRATIVE ASSISTANT TO EXECUTIVE ASSISTANT
Administrative assistant to Mr. Rauner’s Executive Assistant. Worked closely with E.A. in a support role in the daily
operation of his office.
− Meeting set up
− Phone answering and message taking
− Filing
− Mail
− Miscellaneous tasks
ZERA CONSTRUCTION COMPANY – NILES, IL 1996-2001.
Providing structural concrete restoration for parking garages, plazas, stadiums, and historical landmarks for structural engineers and
property managers.
ADMINISTRATIVE ASSISTANT TO MR. ZERA, OWNER
Promoted in 1999 to Administrative Assistant to Mr. Zera. Oversaw the day-to-day operation of Mr. Zera’s office.
− Answered phones and message taking
− Worked closely with Mr. Zera in the bidding process
− Invited subcontractors to bid on upcoming projects
− In house blue print reproduction
− Receiving and tracking bids in database
− Submitted final bid as General Contractor to engineers and property managers
− Permit processing: application and acquisition of permit
RECEPTIONIST
Temp-to-hire position. Hired full time after 1 month of assignment.
− Answered all incoming calls using switchboard
− Message taking for all office staff
− Greeted visitors
− All shipping and receiving
− Mail distribution
− Support role to entire office staff
EDUCATION
Bob Jones University – Greenville, SC
Studied elementary education. August 1995 – December 1995
ADDITIONAL QUALIFICATIONS
Highly experienced in Microsoft Office Suite (Word, Excel, and PowerPoint). Experienced with ESC Desco, Microsoft Exchange
365, SageQuest. Typing: 84 wpm.