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Innovating with cloud based technologies
- 1. Innovating with Cloud-Based Technologies Michelle Frisque @mfrisque
- 4. What is SaaS? 4 Source: Wikipedia https://en.wikipedia.org/wiki/Software_as_a_service Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. SaaS is typically accessed by users using a thin client via a web browser.
- 6. WHY SAAS?
- 7. Lower Costs of Entry 7
- 12. Familiarity 12
- 13. WHY NOT
- 16. Security 16
- 17. TYPES OF SAAS SOLUTIONS
- 18. Out of the Box 18 Source: Wikipedia https://en.wikipedia.org/wiki/Software_as_a_service
- 19. Out of the Box -- Customizable
- 20. Out of the Box – Alternative Use
- 23. Website
- 24. Events
- 25. OBOC
- 26. Successful Development Partnerships 26 1. Shared vision 2. Shared goal and expectations 3. Trust 4. Agree on the outcomes and how they will be measured 5. Work collaboratively but stay out of each others way 6. Meet regularly 7. Be open and honest 8. Clear roles and responsibilities 9. Roadmap for the future
- 27. CONCLUSION
Editor's Notes
- Over the past three years, Chicago Public Library implemented an aggressive technology plan that not only maintains core technologies but also supports the introduction of new and innovative technologies designed to support our community’s evolving needs.
- By licensing existing SaaS solutions and creatively partnering with vendors to develop new tools, CPL has introduced a wide range of new services and products in a fairly short amount of time without increasing staff. And by short amount of time we are talking 2.5 years.
- Moving the library’s applications from a locally hosted and maintained in our own data center to SaaS was a change in IT policy for the library. It was a change that was also supported and endorsed by the City’s IT department who had taken over day to day management of Library IT early 2013 (the same month I started at CPL). We not only looked at SaaS for new services but also evaluated SaaS when it was time to replace hardware for an existing software application.
- So according to Gartner, Accenture and other IT prognosticating services SaaS if it is not already will soon be a mature technology. Here are some of the reasons why you might want to consider using a SaaS solution instead of creating something in house or locally installing a software solution in your library’s or organizations data center.
- you pay for what you need, without having to buy hardware to host your new applications..
- As your needs grow its up to the vendor to make sure it grows with you. ContentDM example.
- Limited IT resources to create, deploy and/or maintain needed.
- In the SaaS model, the software application is ready to go. Free trials allow you to test the application and create a proof of concept before committing to the solution.
- Peace of mind. Under the SaaS model, since the software is hosted by the vendor, they take on the responsibility for maintaining the software and upgrading it, ensuring that it is reliable and meeting agreed-upon service level agreements, and keeping the application and its data secure.
- According to Salesforce.com, because the software is accessible via familiar web browsers, SaaS apps tend to have lower learning curves and higher adoption rates. Not created by committee. They are built on current UX principles.
- While there are many benefits to moving to a SaaS solution, there are drawbacks you should consider before selecting this option.
- SaaS solutions usually have frequent application updates which can be onfusing for staff and users
- Can you share the necessary information between systems?
- So as I said we had an aggressive plan for what we wanted to achieve over my first three years and so we looked to SaaS applications to help us achieve our goals. We had various needs e.g. a new website, replacing an ailing Intranet, an employee engagement tool, a new helpdesk…… just to name a few. When I say types of SaaS solutions we found the SaaS solutions fell into for types of categories variations of out of the box and when out of the box was not available or could not be customized to meet our needs when then went in search of a development partner.
- Example: ContentDM
- Example ServiceNow helpdesk
- Example: MindMixer now known as Sidewalk
- CPL partnered with software company BiblioCommons to re-envision the library’s online experience, which included the site’s development, research, design and ongoing enhancements that will be rolled out over the next three years. BiblioCommons has created an online experience that integrates with that catalog, showcasing the Library’s diverse range of collections, events and services. The website launched in April 2014 and BiblioCommons continues to actively release changes on a regular basis.
- Application: One Book One City In January 2015 we launched a new feature of the library’s popular one book one Chicago program. For the first time the library offered an online social reading experience. Patrons could then share what they read via social media. The Amazing Adventures of Kavalier & Clay by Michael Chabon.
- Reputation
- T
- You can see just some of the new online services we were able to introduce to staff and patrons over a 2 ½ years. Without SaaS we would not have been able to achieve the ambitious goal of introducing these online technologies. Before moving to SaaS policy for deployment you need to look at your own environment and determine which solution is best for you.